Koeei Reviews 60

I ordered 3 dress from this store for my trip to France and only got two dresses in the order. The third dress didn’t arrive until a month after I got back from my trip. One of the dresses was torn/damaged so I asked for a refund they refused to refund me. I asked to return the third dress that didn’t arrive in time because it is way too small and They refused the return. They emailed me some long excuse about the cost to ship to China will cost more than what the dresses are worth. And that I’m better off using a 50% discount code they offered and want me to spend more money with them. I don’t want to buy anything from them, their quality is so bad, the clothes are nothing what it looks like online. The fabrics are cheap. I asked for an exchange and they can keep my money, I at least want something I can use since I paid $300.00 with them, but they also denied exchanging the items. So now I’m stuck with 3 dresses that don’t fit me and are broken.

This online store is a scam!!!!! I paid for the package to arrive within 6 to 10 days and it came after a month. They didn’t find me at home, so I never received the package in person — and now that it’s been returned, they’re asking me to pay for the return shipping costs. You are UNACCEPTABLE. I’ve been going back and forth with them via email for a month now, trying to explain that they need to issue a refund, since I’ve paid for something I haven’t received in a month and a half.
Their excuse is that the item ships from China — and even though they know it will be delayed, these scammers still charge you for express delivery they never intend to fulfill.
Websites like Temu and Shein are far more reliable than this one — not only do they process refunds properly, but if an item is delayed beyond the promised window, they offer store credit automatically.
DO NOT EVER ORDER FROM THIS SCAM.

If I could give a negative star, I would give 100 negative stars this company is ridiculous after several attempts to find out where my package was I finally received it. The garment was of a very cheap quality and when I requested a return because you have to request by email to return it. They denied the return. I did not like the fit what that was not good enough reason according to them

People I beg you’ll don’t fall for this website they are scammers I never received my order they’ve closed their comments on instagram, and kept on removing my comment and many others on Facebook they so disgusting I ordered that dress cause I had plans

Placed order 25 April. Stated delivery within 8-12 working days. Despite several emails saying my order would be dispatched, still waiting nearly a
Month later. They keep asking me to be patient while they work on my delivery. Not holding my breath for the quality of the garment. Appalling. Wish I’d read the reviews prior to ordering.

I would put 0 if possible .
The dress had a stain and although they answer the emails relatively fast they are not helpful answers. It met their quality standards apparently and they don’t do returns although the agreement says they do .

Terrible, horrible returns policy do not purchase under any circumstances. I have reported to the ACCC

Scammers!!!!
They claim to be high quality product! BS!!!!
Plus their measurement is all off and they won’t accept returns!
Do not waste your money!!!!!!! SCAM!

Absolute scam with an illegal 'returns' policy. Unfortunately, based on the other reviews I have read on here, I'm not the only one. Ordered a dress which unfortunately didn't fit. Tried to organise a return within the normal window and they claim they don't accept returns if items don't fit. Despite being an online company whereby there is no other option of trying the items on before buying?!!

I've reported them to my credit card company and will report them for fraud as well. As detailed in other posts, there is just an automated response from their email address and it's no help whatsoever. Disgusting business who give a lot of other honest online sellers a bad name.

What a scam online store - Dress received plus 2 pairs of earrings - what a horrible dress it was! Fabric was like plastic polyester, poorest quality, bad workmanship The earrings - one pair would not even fit a child's ears - who seels 1 cm hoop earrings?
Requested for a refund immediately and took them 2 days to respond with an automated cut & paste reply to every customer who ask for a refund.
Even SHEIN or CIDER has better quality and customer service.
PLS report their site to Instagram and Facebook.

I usually don’t write reviews but this time I have to. It was the worst shopping experience in my 40 year life. The customer service really tire you out. The fit is so different from the photos and the quality is below mediocre. I thought I was getting a oversized midi dress but what I got was snug maxi dress. No detailings for comfort. Just pieces of clothes fixed together. I expected too much for the price.

SCAM. The company is reported to be US based but goods are shipped from China. The correspondence is limited and unprofessional. It took 4+ weeks and a fraud report to Amex before the item was shipped. The company do not offer refunds despite agreeing a refund over email. The policies are discretely hidden online. Fortunately I commenced a dispute via Amex as the goods did not arrive within 28 days, the jacket I ordered looked like something an infant might have sewn together. Absolutely shocking quality. The ‘high quality 100% suede jacket’ was 100% polyester and it was different colour and design to what was advertised. DO NOT BUY FROM HERE.

SCAM! Please do not buy from this store. My item has not arrived despite several email exchanges within a two month period. DO NOT SHOP!

Update: I have now received a refund.

DO NOT WASTE YOUR MONEY!!!!!!!!
This is an absolute SCAM.
Dress never arrived and no way of contacting anybody!!
DO NOT BUY ANYTHING FROM THIS SITE!!!!!

SCAM ALERT!
This website is fraudulent, no products will be delivered, no refunds will be issued.

⚠️ WARNING! ⚠️

This is a SCAM! Avoid this site at all costs—it is a fraudulent website.

❌ You won’t receive any products.
❌ You won’t be able to get a refund.

Stay safe and do not engage with this site! 🚨

Absolute garbage that can’t “really” be returned
The dress wasn’t overly expense - but it’s super cheap material (like the kind of cheap that’s uncomfortable to wear because it feels more like a plastic-paper material vs cloth). The stitching isn’t even, threads are popping everywhere and the zipper jams. The waist area doesn’t fit properly and bulges at the side. The worst part is there isn’t a real return option. They said they would make right and after several emails, along with pictures, they’re only offering a $5 credit lol - don’t waste your money. Super junky. Better quality on Shein

Scammers. Scammers. Scammers. Wish I saw these reviews before ordering. Hope people see this so they never order from these fraudulent conniving people. Biggest liars ever I read their return policy didn't say anywhere that my item was non refundable and now they have stolen MY money. Please no one else shop here and give away your money to these scammers.

If there would be a negative star option I’d choose -5! This site should be reported and shut down! Very misleading, poor quality fabric dress, poorly tailored, materials don’t match as pictured! You wait 3 weeks upon purchase only to find disappointment! An elegant dress came packaged stuffed in a tiny bag with out tags, returns are pretty much not an option, customer service sucks! Email only and they will respond to you 3 business days later which will interfere in the 14 days window of return, then they will ask you for photos to show proof but you won’t have tags and it’s so creased from being squeezed in that package and it will take them another 3 days to respond to you only to notify you that your return is not honored. Shame on koeei cheap and nasty!