I bought some earrings from Koala a few weeks ago. As mentioned in several other reviews I found them to be much poorer quality than expected - as well as one having a different colour stone from th... See more
Company replied
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Review summary
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This business is using my copyrighted product images and claiming silver & gold rings that cost me hundreds to make they are making and selling for under £25. ON searching they are getting these imag... See more
Company replied
Bought drop earrings.Accotdingbto tracking arrived in Yodel for placement in In store locker a month ago.Still no code for pickup.Koala keep saying are in contact with delivery company.No progress.Lat... See more
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The website has now been blocked by Norton Anti-virus and warning this is a fake site. All the products are off Temu and some are priced under £1. The exact ring that I purchased for £23 from... See more
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1.1
Bad
611 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 2 weeks
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Absolute scam merchants
Absolute scam merchants
Consumer rights need to shut this down immediately
Do not buy this cheap Chinese rubbish
Refund is impossible
Scam, scam, scam
21 September 2025
Unprompted review
Reply from Koalajewelsbrand
We’re sorry to read your review and that you feel so strongly about your experience.
We strongly reject the suggestion that Koala Jewels is a scam. We are a legitimate business and we fulfil thousands of customer orders. That said, we recognise that your experience has clearly been frustrating, and we regret that we did not meet your expectations.
Refunds are not “impossible” and are issued in line with our published returns policy. If a refund was not completed in your case, it may be because we did not receive the required order details or return confirmation. We are always willing to review any unresolved case.
If you would like us to investigate this further and attempt to resolve the matter, please contact our customer support team at info@koalajewelsbrand.com
with your order number and the email address used to place the order.
We respect every customer’s right to share their opinion and we take all feedback seriously, even when it is critical. Our goal is always to resolve concerns fairly and professionally.
— Koala Jewels Customer Support
Terrible products and customer service
I ordered 2 sets of earrings. They sent the wrong earrings and the hooks were not melded in the right position. I was told to keep the damaged earrings and promised me a 20% refund, which never arrived. I then checked on the delivery status of the 2nd part of my order as it was past 4 week delivery and customer service is beyond dismal. I did request for a full refund of the 2nd part of my order and that's been received.
21 September 2025
Unprompted review
Reply from Koalajewelsbrand
We’re sorry to hear about your experience and apologize for the frustration caused.
We would like to clarify that we do not offer partial refunds for damaged or faulty items. In such cases, we instead offer either a full refund or a replacement once the issue has been reviewed by our customer service team. We’re sorry if there was any misunderstanding regarding a partial refund, and we regret any confusion this may have caused.
If you would like us to review the damaged earrings further and discuss the available resolution options, please reach out to our customer support team directly at info@koalajewelsbrand.com
, including your order number.
Thank you for taking the time to share your feedback. It helps us identify where improvements are needed.
— Koala Jewels Customer Support
Very poor quality and nothing like what…
Very poor quality and nothing like what is shown in the adverts.
Dont buy off them
16 September 2025
Unprompted review
Reply from Koalajewelsbrand
We’re sorry to hear that you were disappointed with your purchase.
We regret that the item you received did not meet your expectations or match how it appeared in our advertisements. This is not the experience we want for our customers, and your feedback has been shared with our product team for review.
If you would like us to look into this further or discuss a possible resolution, please contact our customer support team at info@koalajewelsbrand.com
with your order number and details of your purchase.
Thank you for taking the time to leave your feedback.
— Koala Jewels Customer Support
If I could give zero stars, I would.!!
If I could give zero stars, I would..!! It's the same story as everyone else here - I ordered a ring, but the one that arrived was completely wrong. I was told to return it registered post to China, despite it coming from Brierley Hill in the UK. Customer service then simply stopped replying to any of my emails. Do not be fooled by their alluring website - it's a complete disgrace of a company and one to avoid at all costs.
11 September 2025
Unprompted review
Reply from Koalajewelsbrand
We’re very sorry to hear about your experience and understand how frustrating this situation has been.
We regret that the ring you received was incorrect and did not match what you ordered. This is not the standard we aim to provide, and we apologise for the inconvenience this caused. We also acknowledge your frustration regarding the return process, particularly where the dispatch location and return address appeared inconsistent. We understand how confusing and disappointing this can be.
We are sorry to hear that you felt communication stopped. This is not intentional, and we acknowledge that delays in responses can understandably lead to a loss of trust. We are actively working to improve our customer service response times and clarity around returns.
Koala Jewels is a legitimate business, and we do not seek to mislead customers. We appreciate all feedback, even when it is critical, as it helps us identify areas where we need to improve.
If you would like us to review your order again and see whether a resolution can still be reached, please contact our customer support team at info@koalajewelsbrand.com
with your order number and the email address used to place the order.
We’re sorry that your experience did not meet expectations and thank you for taking the time to share your concerns.
— Koala Jewels Customer Support
The worst online buying experience.
I ordered a few items from this company and wish I hadn’t.
The items received did not match the quality of the pictures on their website.
I tried to return the items as agreed with the seller - the seller agreed (and I have the emails to verify this) to refund 50% of I had spent.
However ,the package was returned back to me despite the cost of sending it back to the seller in China.
Their customer service didn’t seem bothered that I would give them a bad review.
So, misleading photos and descriptions of the jewellery, and agreeing to refunds for a lot less than I paid via emails which they did not honour.
18 November 2024
Unprompted review
Reply from Koalajewelsbrand
We’re sorry to hear about your experience and regret that the items you received did not meet your expectations.
We would like to look into the refund agreement you mentioned and understand why the return package was sent back to you. This is not something we can properly review without the relevant order details, and we certainly want to clarify what went wrong in this case.
To allow us to investigate further, please contact our customer support team at info@koalajewelsbrand.com
with your order number, the email address used to place the order, and copies of the email correspondence you referenced regarding the agreed refund. With this information, we can review the situation and determine what resolution may be available.
We take all feedback seriously and do not disregard customer concerns or reviews. Your comments regarding product presentation and communication have been noted and shared internally.
Thank you for bringing this to our attention. We hope you will allow us the opportunity to review your case properly.
— Koala Jewels Customer Support
Parcel 📦 never turned up
Parcel 📦 never turned up, they just kept changing the delivery 🚚 date! I emailed them and they gave me a tracking number that didn’t exist. Lie after lie after lie.
DO NOT BUY OFF THESE SCAMMERS
Zero ⭐️ s
9 August 2025
Unprompted review
AVOID!
AVOID!! Simply never got my purchase and customer service did nothing to rectify this!! Wasted money. Sorry I hadn't read more reviews beforehand.
WOULD NOT RECOMMEND!!
1 August 2025
Unprompted review
Disappointed.
The saying 'what looks too good to be true' usually is and I wish i had read reviews before ordering. I ordered earrings at a vastly reduced price as it said company closing down, but the picture looked really lovely and at such a bargain price. They have just arrived
and are cheap and nasty, not even worth the discounted price. So disappointed. Dont be fooled by the vastly reduced prices.
6 September 2025
Unprompted review
Reply from Koalajewelsbrand
We’re very sorry to hear that your earrings did not meet your expectations.
We understand how disappointing it can be when a product looks different from what you imagined, especially when purchased as part of a sale. Our intention is never to mislead customers, and we regret that you feel let down by the quality of the items you received.
If you would like us to review your order and discuss possible resolution options, please contact our customer support team at info@koalajewelsbrand.com
with your order number and details of the purchase.
Thank you for taking the time to share your feedback, as it helps us improve both our products and communication with customers.
— Koala Jewels Customer Support
Stay away!!!!
I ordered 3 rings from them. Two came about 2 weeks after i ordered and they tarnished after 1 wear. The third one never came. I been emailing them constantly and they said they have issued a refund but i never got anything and after that they stopped answering my emails. I spend over £60 with them i’m so mad and upset. Anyone got any advice what i can do to get my money back?
20 July 2025
Unprompted review
Reply from Koalajewelsbrand
We’re very sorry to hear about your experience and understand how upsetting this situation must be.
We regret that some of your rings arrived late and that the quality did not meet your expectations. This is not the experience we aim to provide. Regarding the missing item and refund, we would like to investigate this further to see what went wrong.
Please contact our customer support team directly at info@koalajewelsbrand.com
with your order number and the email address used to place the order. Once we have this information, we can review your case and determine the appropriate resolution.
We take all customer concerns seriously and want to ensure that issues like this are addressed fairly.
— Koala Jewels Customer Support
To everyone who has been ripped off by…
To everyone who has been ripped off by Koala Jewelery lately go to your bank for a refund. Explain how they send the wrong item then insist it gets send recorded delivery to China which is uneconomical even though the package came from the West Midlands.
Also report the company to Trading Standards, as you all know it's a total scam company.
19 August 2025
Unprompted review
Cheap Nasty Jewellery
The ring ordered looked amazing on the website bit the one that arrived looked like it came from a cheap christmas cracker, The delivery came from an address in Brierley Hill but for a refund the return has to be sent to China so there is no point in the refund as the shipping costs are so expensive. Total Rubbish both company and goods
28 August 2025
Unprompted review
Pulling my hair out
Pulling my hair out here! I purchased earrings for my wedding that were £30 REDUCED FROM £100?!!! They came, are poor, cheap quality & and a ‘pearl’ missing. I keep getting the same response when emailing stating I have to return as per returns policy - Sending tracked to china or keep for 10% refund!!?! So annoyed with myself for shopping with them.
29 August 2025
Unprompted review
I ordered a piece of silver jewellery and received some gold crap! To send it back is as your cost and you will never receive the refund.
This company is based in China. They are a fraudulent business and will take your money.
Reported to credit companies and Trading Standards
16 August 2025
Unprompted review
AVOID LIKE THE PLAGUE !!!!!!
AVOID LIKE THE PLAGUE !!!!!!
I loved the designs and had a few rings in my basket. I decided to order one to see how it would go, and I'm so glad I did...One of the stone's was BADLY set which was so annoying, however i decided to wear the ring to a friends wedding. Only to find the ring made my finger black. I WOULD never buy anything from this company, please don't waste your money as the customer service is very poor too.
1 August 2025
Unprompted review
Reply from Koalajewelsbrand
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially for a special occasion.
We regret that the ring you received had a defect and that it caused an unexpected reaction. This is not the standard we aim to provide, and we apologise for the frustration caused.
If you would like us to review your order and discuss a possible resolution, please contact our customer support team at info@koalajewelsbrand.com
with your order number and details of the purchase.
We take all feedback seriously and appreciate you taking the time to share your concerns, as it helps us improve both our products and customer service.
— Koala Jewels Customer Support
Avoid at all costs
Refunds are impossible and the product was not what was described - terrible!!! Avoid at all costs
27 August 2025
Unprompted review
Reply from Koalajewelsbrand
We’re sorry to hear that your experience did not meet expectations.
We would like to clarify that refunds are not impossible and are issued in line with our returns policy. We regret if there was any confusion regarding the process or the product description.
If you would like us to review your order and discuss a possible resolution, please contact our customer support team at info@koalajewelsbrand.com
with your order number and details of your purchase.
We take all feedback seriously and appreciate you sharing your concerns.
— Koala Jewels Customer Support
Avoid this company
Like so many other people I have been swindled by this company, accepted an offer of 40% refund but still waiting. They don't reply to any emails now. Please do not have anything to do with this company. They should not be allowed to get away with this. My bank will only take the dispute on if the item has been returned. I am so angry that I got conned!
1 August 2025
Unprompted review
Reply from Koalajewelsbrand
Thank you for your message. The order number you provided is not in our system. Our order numbers begin with the number 4, and the number you shared appears to belong to Koala Brand Jewels (www.koalabrandjewels.com), not Koala Jewels Brand.
We unfortunately cannot access orders from that company. Please double-check your order details with the correct brand so they can assist you further.
If your order was indeed placed with us, please provide the correct order number so we can help resolve any issues.
Thank you for your understanding.
If I could score a zero I would…
If I could score a zero I would definitely do that. This is the worse company I have ever received anything from and the customer service is terrible. I ordered a pair of earrings which was supposed to be delivered in 10 days and over a month later the JUNK turned up damaged and so poorly wrapped. Contacted customer service straight away with pictures only to be informed that I have to return them back special delivery at my expense or I could keep the damaged earrings which you could wear and they’ve given me me 10% back😱😱. So I lose either way. I would never recommend this website and I hope this stops others from ordering. Absolute garbage.
19 August 2025
Unprompted review
I thought the ring I was buying was…
I thought the ring I was buying was mafe of silver - I don't think it is. I wouldn't use them again.
I'd give them 0 if I could!
25 July 2025
Unprompted review
This company is a fraud!
This company is a fraud!
Don't buy anything in this shop.
Sailing plastic jewellery for hundreds pounds!
3 August 2025
Unprompted review
I have just been scam by this company
I have just been scammed by this company. They put a picture of an item on the website , I ordered for a bangle they sent me a wrong used bangle. I have emailed hem I hope I will get a refund
3 August 2025
Unprompted review
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