McIntosh Reviews 551

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, high-quality products, and efficient order processing. Many highlight the inspiring website with its wide variety of yarns and patterns, and appreciate the prompt delivery service, often noting the careful, eco-friendly packaging and personalized touches like handwritten thank you notes. Consumers frequently mention the exceptional quality of the wool and knitting needles, finding them beautiful and well-made. However, some customers also noted occasional issues with delivery services, such as delays from third-party couriers. A few people experienced minor order errors, like being charged twice for delivery or an inability to cancel an order quickly, though these were generally resolved efficiently by the company.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality of yarn, needles, and... See more

Service

People report positive experiences with service. Customers consistently praise the quick, efficient, and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Quality

Reviewers consistently express high satisfaction with the quality of products. Customers frequently praise... See more

Order

Customers had positive experiences with order. Many reviewers praised the quick delivery, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tempting goodies to quicken the heart. With new products listed regularly website is a go to. Latest acquisition Lang Yarns a dream, the Knitpro Oasis Interchangeable Crochet set a game changer, hoo... See more

Company replied

Rated 5 out of 5 stars

Excellent service from McIntosh. James couldn’t fulfill my full order but he put my knit pro interchangeable needles on back order and when they came in he sent them out and didn’t charge me for deliv... See more

Company replied

Rated 5 out of 5 stars

The company's website is inspiring and I'm really impressed with the variety of yarns and patterns available. Delivery of my 'Sunshine' cotton from Wool Addicts was an problem as Parcel Force delayed... See more

Company replied

Rated 5 out of 5 stars

I found James (very luckily) when I was hunting for 2mm bamboo circular needles to do an ultra fine cashmere/silk knitted lace project - he is the only stockist I could find in the UK. He provides qu... See more

Company replied


Company details

  1. Wool Store
  2. Haberdashery
  3. Knitting Instructor
  4. Notions Store
  5. Yarn Store

Written by the company

Natural Fibres. Pure Wools. Well-being. McIntosh wools are hand-dyed to order in a range of vibrant and pastel colours. We also sell a range of high quality knitting needles, crochet hooks and accessories. Brands include KnitPro, Lantern Moon, Clover, Addi, Schoppel, Symfonei yarns Seeknit, and Euculan. Free UK postage from £100 and £30 for international shipping. Our wool ranges come in different weights from lace to 4-ply to Double Knitting. All are ideal for hand knitting and crochet. Every skein or cake of McIntosh is hand-dyed using a semi-solid dye technique to give visual texture to the finished project. Our BFL is accredited as 100% British wool by British Wool and our FABULOUS range is accredited as a British wool blend by British Wool. Our CALM range, which stands for Cashmere and Luscious extra fine Merino in DK. FABULOUS is a mixture of 55% British Bluefaced Leicester wool and 45% grade A Mulberry Silk in either DK or 4-Ply. BFL is 100% British Bluefaced Leicester - the 'king' of fibres' in DK and 4-Ply. ffluff is a lace weight fibre blend of 75% baby suri alpaca and 25% grade A mulberry silk. it's as light as air and warm to wear. Donegal Rich Tweed is 87% wool and 13% Donegal Nep. Available in DK and 4-Ply. All wool products come in a McIntosh cotton project bag. All yarn bands are made from recycled card with a biodegradable laminate.


Contact info

4.9

Excellent

TrustScore 5 out of 5

551 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service

First time buyer and I was not disappointed. I needed a replacement handle for my addi machine, so browsed the web and found Mcintosh. The price was fair and arrived rather quickly. I like the added touch of the little note thanking me for the order. I would definitely come back to him for my knitting needs.

22 March 2025
McIntosh logo

Reply from McIntosh

Thank you for your order and kind words

Rated 5 out of 5 stars

Not only is McIntosh the tip-top…

Not only is McIntosh the tip-top purveyor of quality knitting accessories and yarn in the UK, but it is also gloriously independent.
Their products and incredible service is absolutely the best in the business. It's simply brilliant!
Thank you James

5 March 2025
McIntosh logo

Reply from McIntosh

Thank you for your custom and kind words

Rated 5 out of 5 stars

A*** Service

A*** Service, quick turnaround and well packaged. Have used several times now, highly recommend

8 March 2025
McIntosh logo

Reply from McIntosh

Thank you for your custom and kind words.

Rated 5 out of 5 stars

Excellent service 😁

Excellent service 😁
What a lovely company to do business with. They have some beautiful yarns that I haven't seen before, and I do like to shop 😉
The owner keeps you informed of where and when your order is and likely to be delivered.
The amount of emails is good, you don't get bombarded all the time.
Overall this is a definitely a company I would happily purchase from in the future.

7 March 2025
McIntosh logo

Reply from McIntosh

Thank you for your custom and kind words.

Rated 5 out of 5 stars

I was so glad to find a KnitPro…

I was so glad to find a KnitPro retailer I could order from online. I was able to add to my well used collection of interchangeable pins and nylon cables. My order arrived by post within the specified 5-7 days.

5 March 2025
McIntosh logo

Reply from McIntosh

Thank you so much for your custom and kind words.

Rated 5 out of 5 stars

Received promptly

Received promptly, well packed. Good communication. Would happily use again. Thank you

4 March 2025
McIntosh logo

Reply from McIntosh

Thank you for your custom and kind words

Rated 5 out of 5 stars

Excellent products

Excellent products
McIntosh have products I can't find from other firms eg lantern moon, multiple skeins of hand dyed yarn.
Beautifully packaged
Personal service

1 March 2025
McIntosh logo

Reply from McIntosh

Thank you for your custom and kind words.

Rated 5 out of 5 stars

Great customer service

My order arrived quickly and was well packed with a personalised touch. Competitive pricing and a good range to choose from. Would definitely buy from McIntosh again!

30 January 2025
McIntosh logo

Reply from McIntosh

Thank you for your order and kind words.

Rated 5 out of 5 stars

Easy to use web site & well laid out…

Easy to use web site & well laid out can find items with ease as each section is well labelled. Ordered some needles with the small wire which are excellent for cuffs & small gloves etc. Needles are ease to hold feel sturdy when knitting cost more than I would usually pay but worth the money. Excellent serve delivered in a few days would recommend McIntosh & will use again.

27 January 2025
McIntosh logo

Reply from McIntosh

Thank you so much for your order and kind words.

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