I have taken the ALPH CERTIFICATION at Knight. Knight was very supportive and prompt through out the process and it helped me attain the certification in smoother way.
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Very friendly and informative staff. The staff, resources and information provided, equipped me to pass the personal licence exam without a problem. All learning is completed in your own time and y... See more
Lynne Clark personal licence exam Test date Thursday 11th May I had severe issues with internet speed, old computer an a computer illiterate brain! Sean and his team went above and beyond the... See more
Company replied
Being able to undertake the SPLH examination from home at a time that suited was great. The process was fairly easy I had a coupl of hiccups but there was plenty support when help was needed.
Company details
Written by the company
About Knight Training Knight Training is one of the UK's leading training centres delivering compliance training courses accredited by the Highfield Awarding Body and the British Institute of Innkeeping Awarding Body (BIIAB). Our courses are designed to help individuals and businesses comply with current legislation and operate safely within regulated industries. Through our commitment to quality training and excellent customer service, we have grown to become one of the largest providers of licensed retail training in the United Kingdom. We are proud to be recognised as an “Outstanding” centre by both BIIAB and Highfield, with consistently high learner pass rates across our qualifications. Alcohol Licensing and Hospitality Training Knight Training specialises in the qualifications required to sell or authorise the sale of alcohol in the UK. We deliver the Level 2 Award for Personal Licence Holders and the Level 6 Scottish Certificate for Personal Licence Holders (SCPLH), both essential qualifications for those working within the licensed hospitality sector. In addition to training, we also act as licensing consultants, assisting businesses across the UK with Premises Licence and Personal Licence applications. Our experienced team works directly with local authorities to ensure applications are handled efficiently and in line with current licensing regulations. Professional Training Courses Alongside licensing qualifications, we deliver a wide range of professional training courses for individuals and organisations. These include qualifications such as the Scottish Personal Licence Holders Refresher (SCPLHR), Award in Beer and Cellar Quality (ABCQ), How to Run a Successful Pub and the Award in Licensed Hospitality Operations (ALHO). Our training portfolio also includes a large selection of e-learning courses as well as workplace safety and professional qualifications including CCTV Operations, First Aid at Work, Emergency First Aid at Work, Paediatric First Aid, Mental Health awareness, and site safety training such as SMSTS, SSSTS and Health & Safety Awareness.
Contact info
127 The Barracks South Road, LA1 4XQ, Lancaster, United Kingdom
- 03309993199
- Info@knighttraining.co.uk
- knighttraining.co.uk
4.9
Excellent
400 reviews
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Great communication and friendly help…
Great communication and friendly help whenever advice was needed.
16 July 2023
Reply from Knight Training (UK) Ltd
Thank you Nick, we were pleased to be of service.
Smooth and concise
Smooth and concise. Was easily accessible and easy to use. Provided great learning and system integration was great.
9 July 2023
Reply from Knight Training (UK) Ltd
Hi Emmett, thank you for the review, it’s much appreciated and good to know that we’re doing a good job.
Good communication
Good communication. Easy to enrol. Very good value for money.
Professional content.
10 July 2023
Reply from Knight Training (UK) Ltd
Hi Elaine many thanks for your positive feedback, which is always very much appreciated.
Claire, Knight Training Customer Services Team.
Training easy, exam setup complicated
I thought the training was very good but the exam process was quite complicated. The system check was difficult to carry out, having to refresh the page numerous times throughout.
9 July 2023
Reply from Knight Training (UK) Ltd
Thanks Gordon for leaving a review.
We are pleased to read that you found the training to be very good, but disappointed to read you found the exam process quite complicated and the system check difficult to complete. We are always looking to review and improve our systems and process's, to make the learning experience as simple as possible for our customers. We will continue to try and improve the system check process and thank you for bringing your comments to our attention.
If you would like to discuss your experience with us further, please contact me by email and I will call you at your convenience.
my email is shaun@knighttraining.co.uk
Shaun, Director and Licensing Manager
Reply from Knight Training (UK) Ltd
Thanks Warren, for leaving a review.
Positive reviews are always appreciated.
Claire, Knight Training Team
Did not work on Mac at all
Did not work on Mac at all. My instructor was very helpful though.
5 July 2023
Reply from Knight Training (UK) Ltd
Hi James, So sorry for the delay in our response to your review. We are glad to hear that your advisor was helpful and we have raised the issue with the incompatibility of the course with the Mac with the developers at the Awarding Body. They have advised that in most cases there is a work around but there are a couple of specific Macs that just don't seem to like the course format. I am very happy to see that despite the issues, you did pass the exam with flying colours - so bravo to you for working through the difficulties! If you need anything further, please do feel free to email me directly on claire@knighttraining.co.uk or call me on 0330 999 3199.
Many thanks, Claire - KT Director
Reply from Knight Training (UK) Ltd
Thanks Owen, for leaving a review.
We very much appreciate your comments.
Claire, Knight Training Team
Brilliant service and brilliant course
Brilliant service and brilliant course. Thank you.
29 June 2023
Reply from Knight Training (UK) Ltd
Thanks Amanii, for leaving us a review!
Positive feedback is always helpful and very much appreciated.
Claire, Knight Training Team
Reply from Knight Training (UK) Ltd
Hi there,
Thank you for taking the time to leave us a kind review.
I am sorry to hear that you had some linking issues! If this is anything you would like to discuss further, don't hesitate to reach out to me @ nataliedanson@knighttraining.co.uk 😊
Natalie - KT team
Thank goodness they were professional
Thank goodness they were professional. They dealt with me really well even when I was been a bit daft and couldn’t quite do the obvious with some of the tech on the platform.
Very friendly
Very professional
And I am proof everyone can learn 😁
18 June 2023
Reply from Knight Training (UK) Ltd
Hi Graham,
We knew you could do it, even if you didn't! It was a pleasure working with you and Lucy will keep you up to date with your application process. Well done 😁
Claire - KT Team
An absolute disgrace!
I paid £160 for membership before I realised that all of the classes cost extra. An honest mistake, I asked if it would be possible to get a refund. Originally, I was told that would be no problem until 2 months later, I had still not received this. I then phoned back up and they told me there would be a £36 "admin fee" for refunding me. An absolute disgrace!
21 June 2023
Unprompted review
Reply from Knight Training (UK) Ltd
Hi Hugo,
We are disappointed to hear that you have been unsatisfied with our service. It was myself that you spoke with originally back in April. I called you straight after you made your booking as you had booked for the personal licence application service and I was calling to check that you already had the necessary qualification to enable us to assist you with your application. You advised that you did not have this qualification and I stated that I was happy to switch your booking over to the course and either refund the £17.20 difference or hold it as a credit against a future application should you wish for us to help you with that once you had sat and passed your assessment and held the correct qualification. You then let me know that you had changed your mind and wanted a full refund. I let you know that I would pass this to my finance department to authorise and that it was likely they would call you to confirm some further details. My system shows that finance did try to call you twice to discuss but were unable to speak with you, simply having to leave a voicemail asking for you to call us back. We, unfortunately, didn't hear from you and the matter was placed on hold awaiting your call back. When you did call us a couple of days ago, I re-raised your enquiry with the finance team and they did manage to speak with you. As a business, I am sure that you will appreciate that we incur costs through website bookings and associated banking fees for processing and then refunding your payment and removing your details from our system. We kept these to an absolute minimum for you. If you are still unhappy with the resolution, I would ask that you email me directly for a further discussion. My email is claire@knighttraining.co.uk.
Claire - Director, KT Team
Good support 7 days a week
20 June 2023
Reply from Knight Training (UK) Ltd
Hi Ed,
So glad we delivered - and you smashed it! Thanks for leaving a review :)
Claire - KT Team
Reply from Knight Training (UK) Ltd
Thanks for leaving us a review! Great feedback really helps! :)
Claire - KT Team
Simple to use
Simple to use, informative e-learning, straightforward examination process. The staff are really helpful with any queries or help needed.
15 June 2023
Reply from Knight Training (UK) Ltd
Hi there,
I am very happy to hear that you had an excellent experience with us and your training. Thank you for this review :)
Natalie - KT Team
The online course is very detailed and…
The online course is very detailed and helpful.
The team is always responsive and helpful
Thanks for your support
14 June 2023
Reply from Knight Training (UK) Ltd
Hi!
Thanks for your kind review :) We are very glad you had a great experience with us.
Natalie - KT Team
Great customer service from start to…
Great customer service from start to finish 🙂 highly recommended
11 June 2023
Reply from Knight Training (UK) Ltd
Hi Claire!
Thank you so much for your kind review! We are very happy you had a great experience with us. Natalie - KT team
Well when I need advice and help they…
Well when I need advice and help they were there every step of the way and they done a good job at the exam explaining everything that was going happen will book more staff with Knight training
11 June 2023
Reply from Knight Training (UK) Ltd
Hi Alan,
Really glad that you had a great experience with us! Thank you for the lovely review. We look forward to working with your team! :)
Claire - KT Team
Very very Helpful staffs and suggest…
Very very Helpful staffs and suggest you the best of everything . Thank you for your help Claire .
11 June 2023
Reply from Knight Training (UK) Ltd
Hi Rabi,
Thank you for leaving a kind review. Really glad we could help! :)
Claire - KT Team
Really great work
6 June 2023
Reply from Knight Training (UK) Ltd
Hi Thiva,
It was great to meet you and very glad we could help :)
Claire - KT Team
Great course. Amazing communication.
Great course, great communication. Really convenient to fit in an online refresher course rather than attending a conventional classroom.
The course prepared me well for the 5 year scottish licensing refresher exam. I’d highly recommend this establishment for online learning and testing.
8 June 2023
Reply from Knight Training (UK) Ltd
Hi Ken,
It was an absolute pleasure working with you! Thanks so much for your kind review :)
Claire - KT Team
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