K&M Hearing Solutions Reviews 

114
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, friendliness, and ability to make them feel at ease. Many appreciate the thorough explanations provided, ensuring a clear understanding of each step during procedures. Reviewers frequently praise the excellent service, noting its efficiency, care, and effective results. People consistently feel comfortable and relaxed throughout their appointments, appreciating the welcoming atmosphere and personalized approach. Many customers express strong recommendations for the company, planning to return for future check-ups due to the exceptional care received.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, friendliness, and welcoming... See more

Service

Reviewers mention positive feedback about service, consistently describing it as professional, friendly, and... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers expressing satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my very first visit to a Hearing Consultant to have my ears syringed and there was a certain amount of trepidation on my part. However, any apprehension that I felt was quickly put asid... See more

Company replied

Rated 5 out of 5 stars

This was my first full consultation for blocked ears and I was made to feel welcome immediately with friendly staff in reception, before any consult took place! The treatment was comfortable and e... See more

Company replied

Rated 5 out of 5 stars

I visited today with my 14 year old daughter for the first time to have ear wax removed. We were welcomed in at reception and offered drinks while we waited. When in treatment room, Kara was great and... See more

Company replied

Rated 5 out of 5 stars

Kara was so friendly and I felt relaxed and trusted her. She was thorough and sorted my ear wax problem with both suction and water irrigation. I would certainly recommend K&M Hearing Solutions. Thank... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

We are a family run business based in Truro, offering the highest level of care and attention to meet your needs. With over 20 years experience in the industry you can trust you will find the right solution. We offer hearing diagnostics, private hearing aids, wax removal and tinnitus consultations. We use state of the art equipment including our specialist Quiet Star Sound Booth.


Contact info

4.9

Excellent

TrustScore 5 out of 5

114 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(114)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ear problems sorted

Friendly, informative, efficient. I would highly recommend anyone with hearing issues to contact them.

9 February 2026
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you so much for your lovely review 🤩 We look forward to seeing you again should you need our care in the future 😊

Rated 5 out of 5 stars

Professional and gentle

If you want an expert professional medical approach, delivered gently, go to K&M Hearing! I had a very pleasant and careful investigation of wax buildup, ear health and hearing levels, and will be returning annually to keep matters under review. Highly recommended.

6 February 2026
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your lovely review Kate 🤩I'm so pleased you enjoyed your visit with us, and look forward to welcoming you again in the future 😊

Rated 5 out of 5 stars

Great service

Friendly service. Explained everything. Nice building and made to feel welcome. Wouldn’t hesitate to recommend.

9 February 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you, Mr Yates, for your wonderful review 🤩I'm so pleased you enjoyed your visit with us 😊

Rated 5 out of 5 stars

Wax removal

Having had ear wax removal before in my local surgery the service offered by Kara was excellent. The process was thorough and well explained and conducted in a friendly professional manner. I would highly recommend K & M Hearing. Thank you my hearing is now amazing!

6 February 2026
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your lovely review Mr Dodd 🤩I'm delighted you enjoyed your visit with us, and we look forward to caring for your ears in the future 😊

Rated 5 out of 5 stars

5 stars ✨ all the way x I’d give more…

5 stars ✨ all the way x I’d give more if I could … from beginning to end they were all so kind and caring and really patient with me and my fears. If you’re a nervous patient like me, “ have no fears when it comes to your ears” Kara has you covered x

13 January 2026
Unprompted review
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Reply from K&M Hearing Solutions

Oh Vicky, what a lovely and thoughtful review! You have made our day! I'm so pleased we alleviated your fears, and you felt you were in safe hands. We always look forward to your visits, and continuing your hearing journey together.

Rated 5 out of 5 stars

Friendly & professional

Friendly and great, professional service!

7 January 2026
Unprompted review
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Reply from K&M Hearing Solutions

Thank you Ali 🤩I'm so pleased you enjoyed your visit with us 😊

Rated 5 out of 5 stars

Helpful and thorough with practical…

Helpful and thorough with practical advice on living with tinnitus

17 December 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you Sarah for your review. I'm so pleased you found your consultation informative. You may also want to check out Tinnitus UK - charity run organisation 😊

Rated 5 out of 5 stars

Great service from start to finish

From start to finish, it was a great experience. From the minute I rang up to seeing Kara was excellent. Kara listened to my issues and worked on my ears very efficiently causing no pain or discomfort. I wouldn’t hesitate in recommending Kara and her team.

10 December 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your lovely review Melanie 😊 I'm so pleased you enjoyed your visit with us and look forward to seeing you again in the future should you need our services again.

Rated 5 out of 5 stars

Such a friendly and welcoming little…

Such a friendly and welcoming little hidden gem in the heart of Truro . Kara and Dave me feel so at ease from the minute I walked in to the clinic and were so informative. Highly recommend it

10 December 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Aww thank you Lisa 🤩I'm so pleased you enjoyed your visit with us 😊

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, everything explained and treatment gave instant results

18 November 2025
Unprompted review
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Reply from K&M Hearing Solutions

Thank you so much Nigel. I'm so pleased you enjoyed your visit with us 😊

Rated 5 out of 5 stars

Highly recommended

Kara was extremely knowledgeable, made me feel safe and relaxed when she was using her equipment. My ears were very blocked with wax and I could see on a screen as she explained every step of the process, it’s great to hear clearly again. I will certainly go back for regular checks and have no hesitation in recommending her.

11 November 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you so much for your review John 🤩We really appreciate it and I'm so pleased you felt safe and well looked after. We look forward to seeing you again in the future should you need us!

Rated 5 out of 5 stars

Efficient and friendly

An initial appointment for a very thorough hearing test and assessment of my hearing followed by an appointment for the fitting and programming of my new hearing aids. All very efficient with everything carefully explained and plenty of time for questions. Also information on connecting to Bluetooth etc. I have another appointment scheduled to check how I am finding the aids and further information on using them. Kara was has been very thorough and friendly throughout and Dave welcomed us with coffee on arrival.

13 October 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your lovely review Mrs Redington 😊 I am so pleased you have enjoyed your visits with us, and look forward to continuing our journey together towards better hearing! 😁Dave will be sure to stick the kettle on at your next visit ☕

Rated 5 out of 5 stars

K&M were fantastic

K&M were fantastic, very professional and friendly. Would highly recommend!

1 August 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you so much Mr Conlon. Im so pleased we could help 🤩😊

Rated 5 out of 5 stars

I throughly recommend Hearing…

I throughly recommend Hearing Solutions. Kara looked after me well; she reassured me and carefully explained what was going to happen during the inspection and treatment and then future potential solutions. Very professional and comprehensive. A really great service! Thank you

24 September 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you so much for your wonderful review Mr Skinner. I am delighted you found the consultation informative, and that you enjoyed your visit with us. 🤩🤗

Rated 5 out of 5 stars

I had thought I had caused some damage…

I had thought I had caused some damage to one of my aids, but upon inspection the problem was discovered quickly and I received advice on the cleaning process which helped considerably

24 September 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your review Mr Rashleigh. Im pleased we have your hearing aid up and working again! 🤩😁

Rated 5 out of 5 stars

Hearing loss & Tinnitus

Booked for a hearing test which didn't go ahead due to me requiring microsuction first.
Audiologist was very informative and the procedure was faultless. A pleasant experience in safe hands, I will be back for my hearing test and then K&M will be my go to for future cleaning.
Thankyou.

23 September 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your lovely review Mr Parkes 🤩We really appreciate it, and look forward to welcoming you back for your hearing test. Dave will stick the kettle on for you! ☕😊

Rated 5 out of 5 stars

KM hearing were brilliant

KM hearing were brilliant. Friendly and professional, clearly explaining the whole process. The practise was well thought out, clean and welcoming.

12 September 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you so much for your review Lucy 🤗 I'm so pleased you enjoyed your visit with us, and look forward to welcoming you, should you need us, in the future 😊

Rated 5 out of 5 stars

First visit for my 14 year old

I visited today with my 14 year old daughter for the first time to have ear wax removed. We were welcomed in at reception and offered drinks while we waited. When in treatment room, Kara was great and explained every step of what she was doing. She really put my daughter at ease for the whole experience. I found that the service was excellent and we will definitely be returning should we need to. Also this is the only setting that I've found locally that does paediatric ear wax removal (hoovering) as noone else that i spoke with is insured to treat anyone under the age of 16. We were so pleased with the whole experience today. Would highly recommend 😀

2 September 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you so much for your lovely review Mrs Williams. It has made my day! Im so pleased your daughter felt comfortable with the whole procedure - she did absolutely brilliantly! I look forward to seeing you again should you need me in the future 😊

Rated 5 out of 5 stars

Excellent Treatment and Follow Up

I had gone for ear wax removal. Upon thorough examination, it was revealed that the procedure wasn't necessary. Kara conducted a detailed audiometric assessment and explained the findings in a detailed and analytical manner. The consultation fee was minimal and the follow up process highly prompt and professional. Kara and Dave also are highly courteous individuals and offered to make me a beverage while I was waiting. This is a very honest and highly exemplary practice. Highly recommended!

11 August 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Thank you for your wonderful review Mr Panicker, we really appreciate it. I'm so pleased you enjoyed your visit with us. We look forward to seeing you in the future, should you ever need us, and Dave will be ready to stick the kettle on!

Rated 5 out of 5 stars

Simply the best.

I booked hearing tests with a national company and with K&M, in the same way one always obtains more than one quote for building work for example. The overall experience at K&M was on an entirely different level. Significantly superior equipment, and in a bespoke environment rather than a rented room in somebody else’s premises. Considering how thorough Kara’s services are I expected her prices to be considerably higher than the other provider, but they were in fact lower.

Kara and Dave are super friendly and provide an exceptional and professional service. Everything is explained and there is no pressure to buy or do anything at all. As Kara says, we will be on a long journey together as she supports her clients over many years, so it’s important we trust each other and get along. Well, I can’t imagine anybody not liking Kara!

I 100% recommend K&M to everybody who is wondering whether they should have their hearing checked.

11 July 2025
Unprompted review
K&M Hearing Solutions logo

Reply from K&M Hearing Solutions

Aww thank you so much for your wonderful review Mr Mottram. You have made our day! 🤗 I'm so pleased I could help, and look forward to looking after you and your ears in the years to come.

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