Klira Reviews 

287
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly effective skincare products and bespoke daily routines that noticeably improve skin texture, reduce fine lines, and provide a healthy, natural glow. People also appreciate the exceptional customer support, noting that the expert team offers prompt guidance, helpful advice, and genuinely caring personalized care. Some reviewers were not happy with the formulas, mentioning that the active treatments caused unexpected severe dryness, uncomfortable burning sensations, and painful skin irritation. Consumers also noted that adjusting the subscription or dealing with ongoing adverse skin reactions proved challenging without receiving adequate resolutions from staff.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the skincare formulations have significantly... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the skincare products leave... See more

Customer service

Reviewers express high satisfaction and positive appreciation regarding customer service. Consumers... See more

User experience

Users describe positive interactions with user_experience, highlighting a simple and streamlined daily... See more

Staff

Customers report appreciation for the staff, highlighting prompt assistance, expert advice, and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m 62, I’ve had a skin condition pora keratosis /DSAP for a couple of years now . Slightly raised circles , not itchy or sore , on my shins . After investigation and recommendation from St Thomas... See more

Rated 5 out of 5 stars

I’ve been using Klira for a little while now, and I can honestly see a real difference in my skin, especially in the texture and the appearance of my pores. The products feel gentle yet effective,... See more

Rated 5 out of 5 stars

I have been using the klira product for around 2 months now. It’s absolutely amazing!! My skin feels so smooth and has a natural glow. I’m starting to notice my fine lines are starting to smooth o... See more

Rated 5 out of 5 stars

The team at Klira have been exceptional. I have been using Klira The Special for over 2 years. The journey from diagnosis to delivery and review has been outstanding. The Special has vastly improved... See more


Company details

  1. Skin Care Clinic

Written by the company

Incredible skin doesn’t come from guess work. What a friend uses isn’t important. And latest does not mean greatest. What does work? A Special cream prescribed and custom-blended for you with the right ingredients, at the right dose, in the optimal base. Dr Emma Craythorne has created the concept of SkinSizes and an online diagnostic that decodes your skin in a meaningful way, enabling Klira to deliver a rigorously researched, tailored routine and formula. We can reveal your best ever skin. No hype, just results. Your skin, decoded.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

287 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(287)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Really impressed with the service so…

Really impressed with the service so far. The skin solutions provided are more complex and comprehensive than other services I’ve tried. I’m on month one and starting to notice some improvements slowly.
I have 4 stars as I think the tech re the website and marketing emails need a bit of refinement (I’m still receiving these even though I’m a paid subscriber!).
But the chat is incredibly useful and you feel well supported.

4 July 2024
Unprompted review
Rated 5 out of 5 stars

AAA+++

Always on hand to give quick advice as you progress along your Klira journey. 7 months using Klira now. My skin was never able to tolerate the active ingredients before until I used their bespoke formula which works with my very sensitive skin

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Great personalised product and customer service

I’ve been using Klira for almost a year now and have to say it’s amazing. My skin looks great and it feels like a truly personal service from the way the products are mixed specifically for my skin to the customer service. I recently had to contact them because I’m due to go on holiday and was worried that my next delivery wouldn’t arrive in time - Tamara came back to me the next working day and arranged for my delivery to be sent earlier. I love that they reviewed my progress after 6 months and slightly tweaked the ingredients based on my progress. Brilliant product and fantastic customer service!

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Skin has improved dramatically!

Since starting my Klira journey 3 weeks ago my skin has already improved dramatically. I can’t wait to see what the next few months can do for me too as I know it’s a process that improves more and more over time. Their Customer Service team are excellent!
Please give this product a try!

10 June 2024
Unprompted review
Rated 5 out of 5 stars

Klira is a wonderful product that…

Klira is a wonderful product that already after a short time using, has improved my skin dramatically. Fast efficient customers services has helped when I’ve had a few curious questions among the way!

10 June 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience.

Created account.

Signed up for email newsletter.
Received first newsletter with 15% discount code on first bottle of The Skin Special.

Completed online consultation questionnaire.

Paid for order, at £49.00 per month with one year commitment.

Receive email to set account password. Doesn’t work.

Then …

Nothing.
Silence.

Checked bank, see funds debited.

Went back on Klira website and can see online account and all details, but can’t set password.

Log out.

Try to log back in again, can’t.

Try to reset password. Nothing.

Try to recreate account. Told account already exists and can’t sign up again.

Go back to Klira website and use chat button, bottom right.

Only then and after inputting name and email address does chat system state that: ‘ Please note our tech team is making some system updates which might have affected your account. If you notice any errors, please let us know,’.

Send chat and a help email … no response.

Come on folks. A proactive message up in the header of your website would have been really helpful and informative about your technical issues.

Thanks for wasting several precious hours of my Monday morning!

I will not be back.

PS. Thankfully my bank has reversed my payment.
PPS. Getting really sick of all these start-ups with zero thought towards customers and their time.

3 June 2024
Unprompted review
Rated 5 out of 5 stars

CHANGED my skin

I absolutely love this product! I have acne prone skin and I have tried EVERYTHING for years and nothing helped. I then discovered this and I was apprehensive but after just 1 week I saw changes in my skin and now I am on my third month and my skin has improved massively! I cannot stop using it and wish I knew about sooner so want to spread the word. It is a little bit of an investment every month but no where near as expensive and other methods I have tried so give it a go! It really works for me!

2 June 2024
Unprompted review
Rated 5 out of 5 stars

Best skincare I've found

Best skincare I've found. Works so well with my rosacea. Also with the added benefit of advising on the best choices to make for completing your skincare routine.

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellence and care

My experience with Klira skincare is just at a year now and I have been delighted with the change to my skin. After many years of acne then rosacea (ongoing), my hypersensitive skin has never looked as good or been so calm. The team give quick, thoughtful and truly helpful responses to questions.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Have been using the Klira Special for…

Have been using the Klira Special for many months with good effect. My subscription has worked well with no hiccups and I am enjoying the benefits of my prescribed skincare.
The service from Klira is uncomplicated, prompt and supportive.

12 May 2024
Unprompted review
Rated 5 out of 5 stars

KLIRA is outstanding

This is an outstanding product and an outstanding service. Any questions are answered promptly. Please don’t ever stop making KLIRA I don’t know what I would do without it now Tracey skin size 3

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Klira is fantastic for bespoke skin concerns

Klira has made an incredible difference to my skin in only 3 months. Nightly skincare routine is so simple. After cleansing with a relatively cheap cleanser recommended by them apply 2 pumps of Klira to face with ingredients bespoke to your individual skin concerns. If your particular skin types needs more moisture you can add again a relatively cheap moisturiser recommended by them on top.
No more layering & overloading lots of actives causing reactions & not knowing if they are right for you.
Mornings very simple cleanse & moisturise as above and most importantly SPF50 again one recommended Klira for you at a reasonable cost
Also they are also on handy by email to advise on queries you may have and those are answered very quickly. I’m sticking with Klira. It’s mist definitely simplified my skincare regime and most importantly my skin has improved. I’ll be sticking with it for sure !!!

12 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

I have been using Klira for six months and have noticed a huge improvement in my skin. Excellent service from the initial consultation through your treatment. The klira team are always available to answer any questions. The product comes efficiently and I have never had a problem with the packaging. Some may say it’s a lot of money but that is all I use except modestly priced cleanser and moisturiser with SPF 50+. I think I have a bargain for personal prescriptive service that clearly works

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Klira is everything I needed and more!

Klira is everything I needed and more!
I have started my journey with Klira a month ago after Dr Emma and her team diagnosed me with rosacea.My skin was extremely dry and full of sore spots.I have to say that after just one week of using the personalised formula sent by Klira along with the moisturisers I was advised will work best for my skin type my skin was glowing and looking healthy again!
After one month It definitely reduced the appearance of fine lines also!
On top of the outstanding product quality- from formula to packaging I was very impressed with their profesionalism and excellent customer service!

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Klira is everything I needed and more!

Klira is everything I needed and more!
I have started my journey with Klira a month ago after Dr Emma and her team diagnosed me with rosacea.My skin was extremely dry and full of sore spots.I have to say that after just one week of using the personalised formula sent by Klira along with the moisturisers I was advised will work best for my skin type my skin was glowing and looking healthy again!
After one month It definitely reduced the appearance of fine lines also!
On top of the outstanding product quality- from formula to packaging I was very impressed with their profesionalism and excellent customer service!

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent on all fronts

I've been a customer for 5 months now and just switched from quarterly to annual subscription. Really pleased with both the product and customer service! I've been impressed with how promptly they resolve any queries I have, be it questions on skincare or pump replacement, etc. I'm a skincare aficionado and like trying new products, but am happy to stick with Klira for my evening routine indefinitely.

1 May 2024
Unprompted review

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