I’m 62, I’ve had a skin condition pora keratosis /DSAP for a couple of years now . Slightly raised circles , not itchy or sore , on my shins . After investigation and recommendation from St Thomas... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Incredible skin doesn’t come from guess work. What a friend uses isn’t important. And latest does not mean greatest. What does work? A Special cream prescribed and custom-blended for you with the right ingredients, at the right dose, in the optimal base. Dr Emma Craythorne has created the concept of SkinSizes and an online diagnostic that decodes your skin in a meaningful way, enabling Klira to deliver a rigorously researched, tailored routine and formula. We can reveal your best ever skin. No hype, just results. Your skin, decoded.
Contact info
United Kingdom
- klira.skin
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful supportive team
Klira has made a huge difference to the presentation and feel of my skin. I am nearly 70 and people always comment on my skin. Before I used Klira it seemed to be toughing up but now it feels soft and smooth. I had a query and the team were fast and helpful in responding.
Klira completely transformed by skin…
Klira completely transformed by skin and it now glows. Smart concept of two pumps a night, every night, keeps things simple and effective x
Unfortunately not worth the huge…
Unfortunately not worth the huge monthly cost, cheaper options out there (which I have used) because of the marketing I thought this would be different, it’s not. The only positive is that I’m not locked into a payment plan with them, having had a reaction to the product I can cancel the ‘prescription’ which is a huge relief to my skin barrier and bank account.
Transformative skincare
Klira has transformed my skin and I couldn't be happier! I signed up through my dermatologist who manages my treatment plan. It was a bit of a rocky start as the treatment caused redness, dry skin and some purging with spots, but it's been a dream ever since - I've been using it for about a year. Sometimes I find the product isn't mixed so well which can cause a mild chemical burn, but I take care to give it a good shake and use less if it comes out watery and things have been fine since. Overall, I can't recommend prescription skincare enough. My skin is smooth and clear, pores are smaller, I can deal with any hormonal spots that come up and am honestly just so pleased with the results.
Brilliant product formulated for my…
Brilliant product formulated for my skin and recommended by my dermatologist. I use it at night and friends have been saying how glowing my skin looks.
Klira has changed my life
Klira has changed my life. I absolutely hated my skin before using Klira and since using it I have never looked back. My skin has completely transformed, I am now able to enjoy skin facials as my Rosacea is well controlled and I feel so much happier and confident in myself. Thank you to Dr Emma and Her Team ✨
A game changer
A game changer. Finally, an easily accessible, medical-grade solution that works. The online portal provides bespoke products, queries are very quickly responded to.
Minimal efforts, maximum results
My skin never used to give me problems even in my teens. During my thirties, I have developed hormonal acne which led me to panic buy and fall for everything single beauty trap without knowing my exact skin type. As you can imagine the above didn't really improve the condition of my skin, the complete opposite.
I came across Klira around 3 months ago, I wanted to have better knowledge of my skin and its needs while stripping my useless and very expensive beauty routine. Now 3 months in Skin type 8 treatment, my skin never felt better.
It is calmer, my hyperpigmentation marks are fadings and my clogged pores clearer everyday. Even my spots are less angry & painful. A mini spot appear in the morning and it's gone the next.
I couldn't recommend this product enough. If you have any question the team is super helpful and very responsive. I also love the recommended products. It really empowers you to do what is good for your skin.
The only reason I did not put 5 stars is because I would have wished for a better follow-up from their team. At this price point, I would have expected my assigned dermatologist to reach out and check if everything was fine with my treatment a bit more regularly.
Love it
Love it! It has made a big difference to my skin. I had to take things slowly at first for my skin to get use to it but now I have no problems at all.
I have been in touch withbthe support team a number of times to ask for advice about different things regarding my skin and other products. The response and advice has always been first class. Using Klira has actually saved me money because my routine is much more simplified and my skin looks better for it.
Thank you🙂
Prescription strength skincare
I signed up as I was looking for prescription strength skincare. I’ve seen videos of the founder Emma treating various skin conditions so I was interested in the product range and its credibility. I’ve not been disappointed. Packaging is simple, refills arrive exactly as they say they will and the product gets results and I have seen a good reduction in both pigmentation and fine lines.
As a girl who has been through a…
As a girl who has been through a variety of treatments and skincare over the years in an attempt to heal my hyperpigmentation and the overall texture of my skin, this is definitely the best thing I have come across. I am currently on the treatment plan that includes Tretinoin and azelaic acid and in the space of 2 months, it has done wonders to fading my marks and improving my overall texture. 100% Recommend!
Negative Experience
Regrettably, my experience was deeply disappointing, and I cannot, in good conscience, recommend their services. To begin with, the cost is exorbitant and entirely unjustifiable. Also opting for a customised formula is, in my opinion, ill-advised. Should an adverse reaction occur, it becomes significantly more challenging to identify the offending ingredient.
In my case, the prescribed three-in-one formula caused a severe burning sensation that persisted for days, even after I discontinued its use. I reached out to their customer service and dermatology team, providing detailed information and photographic evidence of my condition. Unfortunately, they responded with apparent indifference, showing little concern and refusing to issue a refund.
In my view, you are better served by relying on a traditional pharmacy with separate prescriptions tailored to your needs. Klira Pro appears to prioritise profit over ethical practices, which is disheartening and unacceptable.
I have been using Klira for just over 3…
I have been using Klira for just over 3 months now and so far I’m seeing great results. Any questions have been responded to quickly and professionally. I’m so impressed, I’ve recently signed my son up to Klira for acne and rosacea concerns.
I’m very torn about Klira
I’m very torn about Klira. On one hand I am a massive Dr Emma Craythorne fan and when I first signed up my skin had a bad reaction to my Klira Special formula and I had a ‘free’ one on one with her. We added Ivermectin into my Special and I found it easier to tolerate. This was in Summer 2022. However, in all honesty my Type I rosacea has not improved at all since this time. I have written to them asking if they need to review my formula and they say no just stick with it. They also reckon the Special may help reduce further damage during flare ups, but my skin flares every day (on top of fixed permanent redness) either in the evening or over night. I was told by one adviser to add in vitamin C to my regime which I know is a trigger for my rosacea. I’m pretty sure you have to pay for reviews now and customer service give you different advice depending on who you speak to. It’s very expensive for what it is therefore but something tells me that it must be good if it’s come from Dr Craythorne!! Wondering if to switch to either Dermatica or to Skin & Me as an alternative just haven’t decided yet ….
Super impressed with this skincare…
Super impressed with this skincare service. Have struggled for years with rosacea and seen many dermatologists, multiple courses of antibiotics, medicated creams etc. None were able to address the medical issue with general skin care and anti-ageing so I was thrilled when a dermatologist recommended this to me. My custom cream combines the medication I need to address the rosacea, alongside other active ingredients that my skin has always reacted to in over-the-counter lotions. My rosacea has noticeably improved in 6 weeks, but so also has the quality of my skin overall and I have a lovely “glow”. Am delighted by the results and think that whilst the price is “premium”, it’s a fraction of the cost of having multiple expensive creams with varying efficacy that are inappropriate for sensitive skin.
Anytime I contact Klira they are always…
Anytime I contact Klira they are always very quick to respond and in particular at the moment Ersa has been very helpful and supportive.
Tried Klira from reading online reviews…
Tried Klira from reading online reviews on social media sites & Wayne Goss. Took 2 months to see any difference but now at the end of my 3rd month the results are clearly visible. I love just the one bedtime step for me & although the cream is more £ than I would normally pay, not needing to buy any extra serums /oils etc means it's probably cheaper in the long run.
I have contacted Klira once for advice & their response was thorough, very helpful and within 48 hours .. I think that's great customer service.
I'm very happy & have now taken out an annual subscription.
Exceptional, professional and highly recommended skincare
I've been using another brand for 3 years and whilst I've seen some benefits I hit a plateau and had to work hard to get my skin concerns addressed through constant correspondence. I remained dissatisfied but did not know what alternative there was. I then came across Klira from a recommendation by the brilliant Sali Hughes in the Guardian. I'm so pleased I tried it! In just a week my skin has transformed from being an oily, flaky and inflamed mess to what I've always wanted. Although the strength of actives in my Klira special is much stronger than I've been using for the last 3 years, I do not experience any irritation at all. The Special has tackled my congested and oily skin, reduced my pore size and my face is already glowing in under a week. Another huge benefit is that Klira recommend specific skin care products suited for your skin size. I immediately ditched what I had been using for years and tried their recommended cleanser, moisturiser and SPF. These benefited my skin hugely even before my Klira special arrived in the post! It's so hard to choose from the thousands of products available and this clear and affordable regime is what I've been searching for, for years.
Everytime I've had any questions regarding skincare products or anything to do with my regime they have been so warm, professional and helpful. It has been amazing to have access to this at such an affordable price. I only wish I knew about them years ago!
I can't thank Klira enough for democratising access to professional and good quality skincare.
I've also been thoroughly enjoying Emma's brilliant, informative and no nonsense podcasts.
I would highly recommend Klira, you won't regret it.
Has made such a difference to my skin!
I’ve been using Klira for about 3 months now, and it has made such a difference to my skin! My acne has improved so much in only 3 months.
I have emailed multiple times for advice and because I needed to adjust my deliveries a few times because i find using it every other day rather than every day works best for me, and the team have always replied extremely quickly and have been super helpful and accommodating with my requests.
Best skin subscription out there
Best skin subscription out there! So delighted I took the plunge and signed up, yes Klira is the more expensive of the options around for prescription skincare but you honestly do get what you pay for. The team are incredibly knowledgeable and helpful and nothing is ever a problem when getting in touch. They’re accessible and all contacts are replied to so very quickly. The product itself is of exceptionally high quality and really personalised to you in terms of base formula and actives. The only active you’ll need!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








