Klira Reviews 

286
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly effective skincare products and bespoke daily routines that noticeably improve skin texture, reduce fine lines, and provide a healthy, natural glow. People also appreciate the exceptional customer support, noting that the expert team offers prompt guidance, helpful advice, and genuinely caring personalized care. Some reviewers were not happy with the formulas, mentioning that the active treatments caused unexpected severe dryness, uncomfortable burning sensations, and painful skin irritation. Consumers also noted that adjusting the subscription or dealing with ongoing adverse skin reactions proved challenging without receiving adequate resolutions from staff.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the skincare formulations have significantly... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the skincare products leave... See more

Customer service

Reviewers express high satisfaction and positive appreciation regarding customer service. Consumers... See more

User experience

Users describe positive interactions with user_experience, highlighting a simple and streamlined daily... See more

Staff

Customers report appreciation for the staff, highlighting prompt assistance, expert advice, and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m 62, I’ve had a skin condition pora keratosis /DSAP for a couple of years now . Slightly raised circles , not itchy or sore , on my shins . After investigation and recommendation from St Thomas... See more

Rated 5 out of 5 stars

I’ve been using Klira for a little while now, and I can honestly see a real difference in my skin, especially in the texture and the appearance of my pores. The products feel gentle yet effective,... See more

Rated 5 out of 5 stars

I have been using the klira product for around 2 months now. It’s absolutely amazing!! My skin feels so smooth and has a natural glow. I’m starting to notice my fine lines are starting to smooth o... See more

Rated 5 out of 5 stars

The team at Klira have been exceptional. I have been using Klira The Special for over 2 years. The journey from diagnosis to delivery and review has been outstanding. The Special has vastly improved... See more


Company details

  1. Skin Care Clinic

Written by the company

Incredible skin doesn’t come from guess work. What a friend uses isn’t important. And latest does not mean greatest. What does work? A Special cream prescribed and custom-blended for you with the right ingredients, at the right dose, in the optimal base. Dr Emma Craythorne has created the concept of SkinSizes and an online diagnostic that decodes your skin in a meaningful way, enabling Klira to deliver a rigorously researched, tailored routine and formula. We can reveal your best ever skin. No hype, just results. Your skin, decoded.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

286 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(286)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

In my late 60s I felt my skin needed a…

In my late 60s I felt my skin needed a boost and my therapist recommended Klira. Received the product quickly, nicely packaged and I have been using it for 1 month. My skin is glowing and the lines have dramatically reduced, I use a moisturiser after my routine. Quick support when I ask a question. I am very satisfied.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using Klira for 2 years now…

I’ve been using Klira for 2 years now and it’s been a game changer for me 🤩

Klira has allowed me to confidently rely on my skin, and when niggles occur I know how to get on top of them quickly.
The team, especially Ersa, have been amazing with advice when I have needed it 🤩

Since using Klira my spend on skincare has decreased as I no longer spend money on facials or expensive skincare.
All I need is Klira and a simple routine 👌🏻

I am often stopped to be asked what I use on my skin and love to spread the word to anyone who will listen - if you are thinking of using Klira - stop - just do it - be patient and consistent - it works 🤩

10 June 2026
Unprompted review
Rated 5 out of 5 stars

The best customer service I have ever…

The best customer service I have ever received! I am very excited to start my Klira journey. Sarah from customer service went above and beyond to make sure I received my prescription in time before I went away this month :) she was Extremely kind and helpful. such a great company!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Business & service by the team is great

The service by the team is a great they are very friendly & helpful & have done over & above to sort out my query, as my cream subscription was on hold till I used all the cream subscribed previously. They kept me informed of what they were doing at all times & advised my next subscription date. Great great customer service, definitely recommend them.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

I have been a Klira customer for a…

I have been a Klira customer for a couple of years. I find that any time I have a query or questions, it is answered promptly and with genuine care. Skincare can be tricky, there are myriad products, advice and suggestions readily available and I am really grateful that the team at Klira can navigate through it all with their expertise, but best is the care, I feel very cared for as a customer

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I wasn’t getting through my formula quickly enough and had to pause my monthly subscription, and skip one of the orders. Customer service responded quickly and sorted it straight away. Lovely company, and always helpful when anything needs adjusting. :)

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Very easy to sign up very hard to get any help

I’m so disappointed with my experience. I was really excited to try Klira but unfortunately after a couple of weeks I had a bad reaction with red, burning skin. It was difficult to contact Klira - my What’s App message was ignored and it took a few days to get a proper response by email. I was told it was rosacea which I think is incorrect. I received no replies to my further emails so now have no idea what is happening. I went online to review subscription options and was updated to a 12 month subscription!! There appears to be no way to change this and yet again I cannot contact Klira for a response!!!! The live chat and What’s App are not functional. Hopefully I will get a reply by email eventually. It’s all very frustrating :(

18 May 2026
Unprompted review
Rated 2 out of 5 stars

Beware of the VERY short 1-month expiry…

Beware of the VERY short 1-month expiry date in tiny print.

I could only use once every 2 days as it made my skin very dry. That meant that the last 2 weeks I was using it it was past it's sell by date. They only pointed that out after a year of postponing my next order for a month

14 March 2026
Unprompted review
Rated 4 out of 5 stars

This helped my perioral dermatitis

I have suffered with perioral dermatitis and mild acne for years and ruined my micro biome / skin barrier treating the wrong skin issues
Antibiotics were great but slowly the blisters came back and my gut was destroyed
Cue Klira - I was given a ultra sensitive blend to calm my skin for two months which was amazing and now introducing a very small amount of tretinoin which I was nervous about due my PD
My skin is still adjusting but it’s practically clear, super smooth and actually starting glow.

I definitely need a good moisturiser at night with the addition of tretinoin but my routine is simple and it seems to be working
La Roche Posay Tolleraine range and a LED mask seem to be a magic combo

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional products and team

The team at Klira have been exceptional. I have been using Klira The Special for over 2 years. The journey from diagnosis to delivery and review has been outstanding. The Special has vastly improved my skin and made such a difference to lines, melasma, acne and quality of my skin. If I have had any questions there is a very prompt response from the brilliant knowledgeable team. I can highly recommend Klira.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Glowing results!

My experience of using Klira dayscript hypigmented, has been fantastic.
I have been using this cream now for 6 months, and honestly there is no turning back.
My skin definitely feels plumper, so much more moisturised and has a glow that my friends have noticed, really happy with this product 😃

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Reverses ageing

Klira is hands down the best thing I've ever used on my skin. For the results it delivers its incredible value for money - and so easy.
The team tell you exactly what your skin needs, giving you access to ingredients you can't get in shops, then blend it together and deliver it to your door.
The results are wild - I feel like it's literally reversing ageing!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Klira saved my skin

I have recommended Klira to everyone I know! I have suffered with blotchy red and acne prone skin for a while, which I didn’t think would clear. I feel so much more confident and like a younger version of myself.

10 July 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed with this…

Extremely disappointed with this product. Sent images and explained I suffered with excema and in the images I sent I had excema around my eyes and mouth. I received my prescription and it had tretinoin in it to my surprise. I contacted klira with my concerns and was told first off how they didn’t see my excema in the images and then that tretinoin can be used if you have excema. I cancelled my prescription as I thought if these guys were actually dermatologists they would have definitely noticed my excema I had also added in writing I had excema. I tried the formula and my skin is on fire - burning and stinging like crazy. They have offered an alternative formula but I won’t be using it. They clearly have no idea what they are at.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

NEVER WRITTEN A NEGATIVE REVIEW IN MY LIFE- BUT I AM DOING THIS TO HELP OTHERS!!!

I went to see a supposedly reputable dermatologist at Wellbeck Clinic London for an entirely different matter.

Rather than dealing with what I came to her for, she was more interested in flogging Klira products that had been designed by her colleague!! She said that my skin was dry, even though I explained to her that this is common when it's particularly cold as it was that week.

She wanted to go through my skincare routine and advised me not to use soap or toner and recommended to use low cost products that were ideal for sensitive skin. I had advised her that I am extremely allergic to retinol, she assured me that the Klira formula that she was prescribing to me did not have retinol in it (it turns out that the product she prescribed for me contained Trteinoin which is a derivative of retinol and is only suitable for people with severe acne which I do not and never had.

I followed her skincare instructions to the letter religiously and when my Klira product arrived 6 days later I started using it as prescribed. Within 9 days I stopped using the product as I had developed severe eczema across my forehead, between my eyes, my cheeks and part of my chin, it has been oozing in some parts. It is not only uncomfortable but sensitive and painful with burning sensation. On contacting my dermatologist encouraged me to continue using it, I refused and asked her to cancel my prescription.

I have now developed photosensitivity which I have never had before, which has been confirmed by my regular Doctor and they have confirmed this is due to this product. On reaching out to my dermatologist she refuses to accept this and insists I haven't been following her recommendations.

Please anyone reading this DO NOT USE THESE products, still after having stopped my face is painfully, burning, red with first and second degree burns across my face (I have never had sunburn or been burnt on my face before in my life). I am now on steroids attending regular appointments with my doctor.

This product a marketing product and not much else in my opinion, if you respect yourself and your skin don't use it.

19 January 2026
Unprompted review
Rated 2 out of 5 stars

I did a subscription for Klira…

I did a subscription for Klira Dayscript and the Special. Here is my experience: information is misleading although it says you don't need any other products you do still need a cleanser and moisturizer and the Special does make your skin very dry. You also are then limited to cheap brands you can use that won't react with their product. When they changed my subscription formula my skin really reacted badly to the new formula and although I followed their advice to space out the usage and put vaseline on top of my face, it did not stop the stinging and rash and I then could not use anything else including their own Dayscript. I asked to have the solution changed to original which they said they will do in my next bottle but I now have a whole bottle I can't use. I would recommend this brand as a result.

9 February 2026
Unprompted review

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