After my last comment here in…
After my last review on Trustpilot and after countless emails, this company promised me €200 compensation. That was 7 months ago. Since then, they have done nothing but make excuses and keep promising payment without ever actually sending it. Still nothing.
This company is an absolute joke. They do not keep their word, they do not care about their customers, and they clearly hope people will just give up and go away. First they mess up your order, then they waste your time for months, and then they lie about compensation. Completely unprofessional and disgraceful.
And this is after my original experience, where I paid over €7,000 for a heat pump, waited more than a month and a half, had to constantly chase them by email, and in the end they delivered only half of what was supposed to be included. Because of this store and their incompetence, my family was left struggling to stay warm in winter.
Avoid this company at all costs.