Overall, I'm satisfied. I did have insurance on the inside, which made driving much more relaxing. The prices aren't so great, but with such tight streets and my technical limitations, it was worth it... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I rented a car from Klass Wagen Romania in Bucharest and honestly had a very good experience from start to finish. The pickup process was fast and straightforward, the staff were polite and p... See more
Company replied
Excellent experience from start to finish!The booking process was quick and easy,and the staff was friendly,professional and very helpful. The car was practically brand new with only 1,800 km on it an... See more
Company replied
‐ Reliable pick up - good car with all driver assistance systems working - few kilometers - in good shape - all existent scratches marked in the rental pickup report The young office assis... See more
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Company details
Written by the company
About Klass Wagen Klass Wagen is one of the most appreciated car rental companies in Romania, with over 18 years of experience in the industry. Our journey began in 2005 in Timișoara, when four people shared a common dream: to create a car rental company built on integrity, honesty, trust, and teamwork. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
Contact info
Drumul Gării Odăi 1A, 075100, Otopeni, Romania
- +40374020002
- romania@klasswagen.com
- klasswagen.com
4.2
Great
18K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can only recommend
Good car with a low mileage, reasonable price, friendly, helpfull and polite staff.
31 March 2026
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
“Excellent service – 5 stars!”
We had an excellent experience with this car rental company. We are very satisfied with both the service and the car, which was in very good condition. The staff was friendly, professional, and always ready to help. Everything went smoothly, from pickup to drop-off. Highly recommended!
31 March 2026
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Reply from Klass Wagen Romania
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Fast, friendly, and efficient car rent at Bucharest Băneasa Airport. Highly recommended
Excellent service at the Klass Wagen in Băneasa Airport! Very kind staff, and a smooth, straightforward process. You can tell they value friendliness and efficiency here. One of the best Car Rent service experiences I’ve had.
31 March 2026
Reply from Klass Wagen Romania
Hello!
We really appreciate your kind words and valuable feedback. Thank you for taking the time to share your experience! We hope to welcome you again soon.
Have a great day,
The KW Team
Nothing as Promised!!!
The car I reserved at Lisbon was not available so they "upgraded" me to another vechicle. Upgrade, no! The car was scratched up, no third gear, standard shift, so I had to drive it for a month shifting from 2nd to fourth! Ridiculous! No power going up hill and the wrench icon came on an off every other day during the month I had the car. No offer for the inconvenices and 1 hour of choas to pick up and over an hour of chaos to return it. Worst car rental experience of my life.
1 March 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Kenneth Fowler
Thank you for your review.
The upgrade is based on the car class, not on the visual aspect of the vehicle. We always guarantee our cars are functioning properly before handing them to a new customer. We apologize the car showed some technical faults, please note that we have a technical assistance team available 24/7 to assist our customers whenever needed. We deeply apologize that your experience was not a pleasent one.
Kindly
KW Team / Sara S
Worst ever rent a car company
I was on a quick visit to Lisbon and booked a car from Klass Wagen. While i was given the keys of the car the dashbaord had lights on for Service engine soon and Oil change. I refused to accept the car but i was told that this is not a risk. The car had lot of scratches with a accidental damage to the Rim guard of the rear tyre. I asked to change the car as there are many scaratches all over the car. I was told that this is the only car available currently else i would have to wait for couple of hours if i would opt for a replacement. I was asked to account for all damages of their own like an underwriter and have to substantiate any thing new or i missed to record and pay for those scratches. I was in a hurry for a meeting and had to accept the car. They don't care of lights on dashboard would risk customer life. As expected they picked up a 6mm scratch on the car at the time of return and charged Euro1300 on my card and said it was my fault that i didn't notice it during hand over of the car.
13 February 2026
Unprompted review
Reply from Klass Wagen Romania
Dear customer,
Thank you for your feedback.
We are sorry to hear that your experience did not meet your expectations.
Please note that all vehicles are checked prior to delivery, and any existing damages are recorded in the vehicle’s condition report. Customers are advised to carefully review this report and document the vehicle at pick-up to avoid any misunderstandings at the end of the rental.
Regarding your concerns about the vehicle, our team should always offer assistance if a customer is not satisfied with the assigned car, including the possibility of a replacement depending on availability. We regret if the situation caused inconvenience due to time constraints.
As for the charge applied, this was based on damages identified at return that were not present in the initial report. In line with the rental agreement, and in the absence of corresponding evidence at pick-up, such damages are considered the responsibility of the renter.
We understand your concerns and regret if any part of the process was perceived as unsatisfactory. Your feedback has been shared internally for further review.
Kind regards,
André M.
KW Team
Reply from Klass Wagen Romania
Hello!
Thank you for the recommendation! 😊We are glad you had a pleasant experience.
We look forward to seeing you again next time!
KW Team
Appalling service – Scams and shady practices in Bucharest
A truly indecent service. I picked up a car at 10:30 PM in Bucharest, booked through Booking.com with full insurance. Upon arrival, they demanded a €2,300 deposit, which we paid. The clerk showed us the car—a Renault Captur instead of the VW Golf we reserved—claiming no manuals were left. The car was parked in a pitch-black lot. Even though I tried to record a video, it was impossible to see all the pre-existing damage in the dark.
Once on the road, I noticed a huge crack in the front windshield. After three days of use, I returned it to Bucharest, and that’s when the nightmares began. First, they complained the car was 'dirty' (it had been raining) and threatened to deduct cleaning fees from my deposit. I had to go find a car wash and pay €20 just to bring it back.
Then, they started 'finding' microscopic defects: a scratch on the rear window and two 3mm marks on the door frame that were invisible to the naked eye—especially to someone who received the car in total darkness. It was blatant dishonesty. They knew those marks were there because the car was delivered DIRTY and at night.
In the end, they returned my deposit, but only after a very stressful confrontation. These people are unscrupulous; they try to 'bill' customers for pre-existing wear and tear just to make extra cash. Booking.com is also to blame for partnering with these low-cost predators who treat customers like 'prey.'
BEWARE: What seems cheap can end up being very expensive. My advice: allow plenty of extra time when returning the car and, if they try this with you, do not hesitate to call the police and file a formal report. Unethical and shameful.
23 March 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Customer,
Thank you for taking the time to share your feedback on Trustpilot. We truly appreciate all reviews, as they help us continuously improve our services and provide the opportunity to clarify any potential misunderstandings.
Regarding the vehicle category, please note that in line with our terms and conditions, when the reserved car class is not available, a free upgrade is offered. In your case, you received such an upgrade to a newer vehicle with low mileage.
Upon your arrival at our office to collect the vehicle, our team, following the standard procedure, presented the two available options for vehicle handover:
Security Deposit Option – The standard option, where the security deposit specified in the booking voucher is blocked on the main driver’s Visa or Mastercard credit card. Under this option, the main driver assumes full responsibility for the vehicle and any potential damages.
Klass Total Cover (Local Insurance) – An optional service that reduces the customer’s financial liability and requires only a smaller administrative deposit.
After receiving all the necessary information, the customer is free to choose the option that best suits their needs.
We would also like to clarify that any insurance purchased through a booking partner is a third-party product. This type of coverage is intended to reimburse you in the event that part or all of the security deposit is charged due to damage or loss. However, it does not replace the requirement to provide a security deposit or to opt for our local Klass Total Cover. These are separate services, each with their own terms and conditions.
At the time of vehicle collection, a damage report is provided outlining the vehicle’s existing condition. Upon return, the vehicle is inspected again and an updated report is issued if necessary. In order to accurately identify any new damages, the vehicle must be cleaned prior to inspection.
If additional damages are identified compared to the initial report, the corresponding amount may be retained from the deposit. In such cases, the file is forwarded to our Damage Department for review and processing. You will be contacted directly with further details, and within up to 30 days you will receive the corresponding invoice along with supporting documentation.
However, in your specific case, please note that the security deposit was fully released.
Please be assured that all procedures are carried out in accordance with our internal policies and applicable legislation.
Should you require any further clarification, please do not hesitate to contact us at customercare@klasswagen.com .
We remain at your disposal.
Kind regards,
Klass Wagen Customer Care Team/Alex
The Usual Suspects. Fraudulent case raised.
The usual.
Claiming for damage that did not exist.
Fraudulent and possibly illegal actions from staff.
Update after Klass Wagen response,:
Your words and explanations are worthless.
You are nothing other than a bandit organisation.
YOU are required by Contract to prove that the fictional damage was caused by the renter, something you cannot do because you are fully aware of your fraudulent operation.
22 February 2026
Unprompted review
Reply from Klass Wagen Romania
Dear Customer,
We are sorry to hear about the situation, but let us explain.
First of all, with the deposit option, all the damages that exists are written on the Damage Document of the car that you receive when you pick up the car.
Also, we encourage our clients to take videos/pictures of the car from the moment of the pick up.
To continue, we do not add damages that doesn't exist, we are just following our procedures in case any new damages appears during the reservation.
Hope this clarifies the situation.
WIsh you the best,
KW Team
Nice experience
As always, personnel was very polite and eager to make the rental a very pleasant experience.
12 March 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Prompt service .
10 March 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! We are delighted to hear you had a pleasant experience and we look forward to welcoming you again soon! 🚗✨
The Klass Wagen Team
High-quality car and the company's level of…
Quality car and the company's level of profesionalism
9 March 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
KlassWagen Cluj-Napoca team 👏
My experience with the KlassWagen Cluj team was a super good one, a welcoming team with capable and professional staff, I want to point out that Vlad, one of the employees, showed special professionalism, I have nothing but praise for him, a 10. As for the car, the same praise, the car ran perfectly, I had no problems, in conclusion I am very satisfied with the experience and I will definitely come back!
19 March 2026
Unprompted review
Reply from Klass Wagen Romania
Hello!
We really appreciate your kind words and valuable feedback. Thank you for taking the time to share your experience! We hope to welcome you again soon.
Have a great day,
The KW Team
Reply from Klass Wagen Romania
Hello,
Thank you for your review! We’re happy to hear that you enjoyed our services.
Best regards,
The KW Team
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
Do not rent a car with them. The treatment and the conditions are the worse we have seen ever.
Our experience in Klass Wagen was absolutely awful. First of all we spend more than one hour and a half (at 10.00 pm) waiting for someone to pick us up (after several calls that nobody answered) and to take us to the rental car in Otopeni airport. Once we arrived the Rental Car, the person who attended us practically forced us to take the FULL insurance (for a total of almost 300 € for a week). He was forcing us with arguments like if we had any problems we should go to the police; we should return the car complete clean or that we had to leave a deposit on our credit car of 2200 € (which is absolutely crazy compared to ANY OTHER RENTAL CAR IN THE WORLD). Moreover, finally they charged us with the IVA (25 more €) without telling us.
8 March 2026
Unprompted review
Reply from Klass Wagen Romania
Good evening,
Thank you for your reply.
We are sorry to hear about the situation, but we will explain.
First of all, to order a shuttle from us, you have two options:
1. Call our phone number;
2. Complete the link for the shuttle service.
It takes maximum 20 minutes for the shuttle to arrive to the airport, but besides that the shuttle comes regular to the airport for the clients.
To continue, we do not force our clients to take the insurance from us, but it's our duty to present both of our options. Further, it's your decision which one you would like to choose.
Regarding the 25 euro, it is not something that we can control, this cost being commissions or any fees applied by the make.
All these information can be found on our T&C on our website klasswagen.com.
Hope this clarifies the situation.
Kind regards,
KW Team
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! We are delighted to hear you had a pleasant experience and we look forward to welcoming you again soon! 🚗✨
The Klass Wagen Team
Everything was smooth and qusmooth and professionalick even…
Everything was smooth and quick even they had a short notice
10 March 2026
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that everything went smoothly and that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Reply from Klass Wagen Romania
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
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