I bought a beautiful skirt and blouse and am really happy with my purchase. Great choice and very helpful staff.
Company replied
Location
Switch locationBradford Road, WF17 5LZ Batley, West Yorkshire, GB
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See what reviewers are saying
I bought a dress from a klass outlet in a shopping centre near me , the assistant Joanne was so helpful. Can’t beat great face to face customer service .
Company replied
The staff went above and beyond to help me order my item nothing is ever too much trouble.
Company replied
Polite and helpful staff
Company replied
Company details
About Klass - The Mill Bley
Written by the company
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
Written by the company
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
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Contact info
Bradford Road, WF17 5LZ, Batley, West Yorkshire, United Kingdom
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4.1
Great
6 reviews
Replied to 82% of negative reviews
Typically replies within 48 hours
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Helpful staff, great choice
I bought a beautiful skirt and blouse and am really happy with my purchase. Great choice and very helpful staff.
28 October 2024
Reply from Klass - The Mill Bley
Good morning Sally
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Emma - klass.co.uk
Great customer service
I bought a dress from a klass outlet in a shopping centre near me , the assistant Joanne was so helpful. Can’t beat great face to face customer service .
22 May 2024
Reply from Klass - The Mill Bley
Good afternoon Catherine
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Emma - klass.co.uk
The staff went above and beyond to help…
The staff went above and beyond to help me order my item nothing is ever too much trouble.
15 March 2024
Reply from Klass - The Mill Bley
Good morning Julie
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Kate - klass.co.uk
Reply from Klass - The Mill Bley
Good afternoon Johanna
Thanks for taking the time to write a review of our service! It's great to hear that you are happy with your order and the time in which it was delivered!
Kind Regards Kate - klass.co.uk
Reply from Klass - The Mill Bley
Good morning Margaret
Thank you for your kind review. We greatly appreciate it.
Kind Regards Emma - klass.co.uk
I live in the Republic of Ireland
I live in the Republic of Ireland, and ordered items from your company in the UK, your prices were in Pounds and didn't convert over to Euros as you know as ye have shops in Ireland where we use the euro. The tops in Pounds were 32pounds, but by the time of conversion ended up by me paying 67 in euros. Then on top of that I had to pay another 13 Euros for to get my parcel after paying your company for post and packaging, no customs or vat to pay, but to the Irish Post Office, and that came from Customs. I came across your shops from holidaying in the UK, Batley Mills near Huddersfield, Which I loved visiting where a very nice lady told me about the shops you have within shaws department store in Waterford and Kilkenny, I don't see why I had to pay all that extra money out seeing as ye could have sent the items to either of these stores for me to pick up. Not very happy at all with your service. Kathleen Kelly. Carlow, Irish Republic. (The items were not in any of the shops here)
6 June 2023
Reply from Klass - The Mill Bley
Hi Kath
Thank you for your feedback we have passed it on to our commercial team unfortunately we dont offer click and collect at this time but we are looking into what we can do for our irish customers to make the process easier. Apologise for the disappointment.
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