I really like Klarna, but I wish I loved it. For some reason, they do not deserve a five-star review, perhaps because they make things a little harder for their customers when it comes to getting cred... See more
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Review summary
Created with AI, based on recent reviews
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Great to be able to pay in 4 easy payments that come right out of my account! My only issue has been receiving assistance with what turned out to be a scam retailer
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The fact that you all give me enough time to make my payment and also offer payment extension. I appreciate you not lessening my spending but I also thank you for everything just because my bills catc... See more
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I love Klarna. It’s so reliable and supports me to be able to afford items with a plan. It is flexible in having later payments by extending this or allowed to pay in advance if possible. I think it c... See more
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Company details
Written by the company
Klarna is the AI-powered global payments and commerce network, on a mission to make shopping smarter and more flexible. Trusted by over 111 million shoppers, Klarna processes 2.9 million transactions daily, providing payment solutions that empower consumers and drive merchant growth. With Klarna, shoppers have the freedom to pay their way—in full, later, or through financing—providing flexibility while seamlessly connecting merchants with high-intent shoppers driving conversions and customer satisfaction. More than 790,000 merchant partners—including Uber, H&M, Saks, Sephora, Macy’s, IKEA, Expedia Group, Nike, and Airbnb—leverage Klarna’s payment options, and marketing solutions to enhance the shopping experience and build long-term customer loyalty. From payments to personalized shopping, Klarna is shaping the future of commerce. Klarna was founded in Stockholm, Sweden and now has offices in Stockholm, London, New York, Berlin and many more. We offer products and services to consumers and retailers within payments, social shopping, and personal finances. Learn more at Klarna.com
Contact info
Sweden
- klarna.com
4.4
Excellent
519K reviews
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Klarna is absolutely awesome!
Klarna is absolutely awesome!! It’s great to be informed on the amount you owe the amount you borrowed when the payments are due coming out of the account automatically is also amazing! Getting notified of the due dates ahead of time in real time! It makes budgeting so much more pleasant!! thank you so much!! 😊
28 April 2026
Reply from Klarna
Thank you so much for this wonderful review, Cynthia! 😊 It's great to hear that features like payment reminders, automatic payments, and real time notifications are making budgeting easier for you. Your kind words truly mean a lot to us, and we're so happy to be part of your financial journey. Thank you for choosing Klarna!
Klarna sends reminders and makes it…
Klarna sends reminders and makes it easy to make payments.
28 April 2026
Reply from Klarna
Thank you for the great review, Derrick! We're glad to hear that our reminders and payment process make things easy for you. We appreciate your kind words and we're always here if you need us!
Klarna helps me out with payment…
Klarna helps me out with payment options and so if i need a last minute gift that’s pricey I use klarna to give me payment options so I don’t have to pay for all of it right then and there. Then figure out the rest of the payments later. I definitely recommend using it.
28 April 2026
Reply from Klarna
Thank you so much for this wonderful review, Cassandra! We love hearing that Klarna's flexible payment options come in handy, especially for those last minute gifts. It's great to know you feel confident recommending us. We truly appreciate your support and we're always here if you need anything!
10/10 HIGHLY RECOMMEND!
I have adored Klarna since its inception! I use it regularly. I don’t miss adventures or experiences thanks to Klarna! The best variety of stores and goods! The updates have made it even more enjoyable. I am a forever customer 😘
29 March 2026
Reply from Klarna
Thank you so much for this amazing review, Tracy! It truly means the world to hear you've been with us since the beginning and that Klarna helps you enjoy the adventures and experiences you love. Your loyalty and kind words are so appreciated, and we'll keep working hard to make your experience even better. We're always here if you need us. Thank you for choosing Klarna!
Klarna, a great way to buy stuff
Well,I’ve been using Klarna for a few years now and I think it’s amazing, I buy anything from trainers to household appliances and using Klarna lets you buy what you want and pay it off over 3 monthly payments which I prefer to paying stuff off over a year or six months and also interest free
28 April 2026
Reply from Klarna
Thank you so much for this lovely review, William! It's great to hear you've been enjoying Klarna for a few years now and that the flexible payment options work so well for you. We really appreciate your loyalty and trust, and we're always here if you need anything! Thank you for choosing Klarna!
Klarna is quite flexible with the…
Klarna is quite flexible with the payments and not rigid , which makes managing payments easier
28 April 2026
Reply from Klarna
Thank you for your great feedback, Sarah. We are thrilled to hear that you find Klarna's payment options flexible and easy to manage. Klarna makes shopping simpler and more flexible. It gives you clear payment options at checkout, lets you split purchases into manageable instalments or pay later, and provides an easy-to-use app to track purchases and payments — all designed to help you buy what you need today without stretching your budget. Giving our customers the freedom to choose how and when they pay is something we truly value, and your enthusiastic endorsement is a testament to our dedication to delivering a service that is truly to your benefit. Thank you for choosing Klarna and being a valued member of our family. Happy Shopping!
Reply from Klarna
Thank you for your wonderful feedback, Karen. We are thrilled to hear that you have found our services to be great, easy and helpful. Simplicity and clarity are at the very heart of how we design every feature of the Klarna experience. Managing your payments, tracking your orders, and discovering new stores should never feel complicated. Every tap, every screen, and every interaction is carefully crafted to ensure you can navigate effortlessly and get exactly what you need without any unnecessary steps. Our product and design teams work tirelessly behind the scenes to make sure the app feels natural and seamless from the very first moment you open it. And whenever you need a helping hand, our dedicated customer support team is always ready to assist, ensuring that your experience remains smooth and stress free at every stage. Hearing that this effort translates into a straightforward and intuitive experience for you is the ultimate validation that we are on the right track. Thank you for choosing Klarna and being a valued member of our family. Happy Shopping!
I’ve had a great experience with…
I’ve had a great experience with Klarna. It’s super easy to use, and the ability to split payments interest-free makes managing purchases much more convenient. The app is clear and well-organized, and everything runs smoothly. Highly recommend!
28 April 2026
Reply from Klarna
Thank you so much for this wonderful review, Laura! We're thrilled to hear that you're enjoying the app and finding it easy to manage your purchases with us. Your kind words truly mean a lot 😊
Reply from Klarna
Thank you for your great feedback and 5 star rating, Carole. We are thrilled to hear that our communication has made your experience a smooth and reassuring one. We believe that keeping you informed with transparent and proactive communication is key to a great experience. Hearing that this effort translates into an easy to use experience for you is the ultimate validation that we are on the right track. Thank you for choosing Klarna. Happy Shopping!
Reply from Klarna
Thank you so much for the lovely review, John! We're really glad to hear you're enjoying having your cards all in one secure place. Your trust means a lot to us, and we're always here if you need anything!
Good…………..
28 April 2026
Reply from Klarna
Hi Luis, thank you for your review! We're happy to hear you're having a good experience with Klarna. We're always here if you need us 😊
Reply from Klarna
Hi James, thank you so much for your kind review! We're glad to hear that Klarna has been there for you when you need it. We appreciate your feedback and we're always here if you need anything 😊
Reply from Klarna
Thank you for the wonderful review, Carol! We're so happy to hear that you find Klarna easy to use. We strive to make the experience simple and accessible for everyone. 😊
I am so glad that they have this…
I am so glad that they have this because it help me with my purchase
21 January 2026
Reply from Klarna
Thank you for the lovely review Patricia! We're so glad to hear that Klarna has been helpful with your purchases. It's great to hear we're making a difference for you. 😊
Reply from Klarna
Hi Sharnetta, thank you so much for the amazing review! We love hearing that you love Klarna. Your kind words truly make our day 😊
Because I have an account on here that…
Because I have an account on here that has been cancelled . I've canceled it 3 times but yet instead, they keep wanting to take money out for me to pay for something I've already canceled. Nobody's talking to each other.
18 April 2026
Reply from Klarna
Hi Delores, thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've been going through. We completely understand how upsetting it must be to still see charges after canceling multiple times. This is not the experience we want for our customers and we take your concern seriously.
We would love the opportunity to look into this further for you. Here's how you can report this directly in the Klarna app:
Open the Klarna app
Go to the Payments tab
Select the purchase in question
Tap Report a problem
Select the option that best suits your situation and follow the instructions
You can also reach our customer support team at https://www.klarna.com/international/customer-service/ for further assistance. We want to make sure this gets resolved for you as soon as possible.
Reply from Klarna
Hi Flavia, we love hearing that you love Klarna! Thank you so much for your kind words. We're so happy to have you as part of the Klarna family 😊
Reply from Klarna
Hi Flavia, we love hearing that you love Klarna! Thank you so much for your kind words. We're so happy to have you as part of the Klarna family 😊
Reply from Klarna
Thank you, Diana for your feedback! We’re glad to hear you’re enjoying the ease of purchasing and the flexibility Klarna offers with payments. Making shopping simple and convenient is what we aim for. If you ever need any help or have questions, we’re always here for you. Thanks for being part of the Klarna community! 😊
Klarna Team
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