Kjellbergcarpet1 Reviews 

154
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Hans, our installer, was fantastic. He was not only very gracious, he worked very hard to meet our vision of how we wanted it to look. He was a professional all around.

Rated 5 out of 5 stars

We had ZERO setbacks or problems with our order and installation of carpeting. The carpeting we chose turned out to look so much better than we anticipated. We have shopped around at at least 6 other... See more

Company replied

Rated 5 out of 5 stars

Just wanted to drop a note letting you know how much we appreciate all the help from Caty, she really went the extra mile on helping us pick out carpet, flooring and even paint colors. She gave us fe... See more

Company replied

Rated 5 out of 5 stars

Three times we have purchased carpet from Kjellberg Buffalo. All three experiences were wonderful. Even one time, when there was a mistake, it was fixed right away without issue. These people are kind... See more

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4.9

Excellent

TrustScore 5 out of 5

154 reviews

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4.9

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Rated 5 out of 5 stars

Hans

Hans, our installer, was fantastic. He was not only very gracious, he worked very hard to meet our vision of how we wanted it to look. He was a professional all around.

6 February 2021
Unprompted review
Rated 5 out of 5 stars

Great service from picking out our…

Great service from picking out our carpet to the installation. Great job with the installation, prompt and courteous. Will never go anywhere else for our flooring needs! Thank you!

19 December 2019
Unprompted review
Rated 3 out of 5 stars

Disappointed

Disappointed. Have had great experiences over the years. This last time though, not so much. The charge was above what the original bid our contractor got a couple months prior, install was not great, and we were charged for an additional room that wasn't supposed to get carpeted (in hindsight, glad we carpeted it).

We can easily feel the tack strips in most edges of the carpet. 5 year old daughter has been in tears more than once getting poked in the bottom of her feet. The second installer knocked most of them down, and told me how to do others if needed.

Vinyl install was great. The second installer was great (that did the bedroom we didn't originally want done, but were mistakenly charged for). But the miscommunication with the rep and poor quality of install on the majority of the basement was disappointing.

Have had GREAT experiences with Kjellberg in the past. Just not this time.

8 August 2019
Unprompted review
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Reply from Kjellbergcarpet1

Rusty, we apologize that your last experience with us did not match your expectations. We appreciate you choosing us again for your flooring needs, but this is very concerning for us to hear. Please reach out to us directly at 763-682-2423 so we are better able to help you.

Rated 5 out of 5 stars

Great to work with!

Friendly, helpful, and efficient staff at Kjellberg's!

2 August 2019
Unprompted review
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Reply from Kjellbergcarpet1

Thank you, Anthony & Denise, for taking the time to leave us a review! We appreciate your feedback!

Rated 5 out of 5 stars

From start to finish Kjellbert Carpet…

From start to finish Kjellberg Carpet was wonderful to work with. Friendly, professional, and attention to detail seemed to be integrated in all they do. The choices were top quality and abundant. Thank you Kjellberg, we are in love with our carpet!

2 August 2019
Unprompted review
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Reply from Kjellbergcarpet1

Thank you, Miranda, for the great review! We are happy to hear you had a great experience with our team and hope you love your new floors!

Rated 5 out of 5 stars

Very excellent quality flooring &…

Very excellent quality flooring & carpet. People are very personable & nice to work with. Would recommend kjellberg carpet to anyone.

18 July 2019
Unprompted review
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Reply from Kjellbergcarpet1

Thank you, Steve and Carol, for taking the time to review our store! We hope you love your new carpet and we appreciate your recommendation!

Rated 5 out of 5 stars

Thank you to all of Kjellbergs…

Thank you to all of Kjellbergs employees. I want to say a special thanks to Peter for sharing his knowledge with me about the flooring options, his promt measuring of my home and the delivery of said flooring within 2 weeks to the store ,maybe less.
Also to Mari, the scheduling master. I Thank you from my heart ,for all you did to help me with my issues from one of the "big box"stores.
Michael, my thanks to you as well for helping in a uncalled for situation. Keep on smiling.
Now to my installers Leroy, Leon and Nathaniel. I witnessed true craftsmanship in these men. They have pride in what they do. It showes. I applaude you all for the time and care you took to install my flooring. I am so grateful to you.
So in closing , if you need flooring? There is only one place to go. Kjellbergs carpet in Elk River (or branch stores!) . I can only give 5 stars but 10x's that is how I feel.

11 July 2019
Unprompted review
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Reply from Kjellbergcarpet1

Thank you so much for your kind words, Dianne! We take pride in being a locally owned store and offering the best customer service possible. We couldn't do it without customers like you! We look forward to working with you again!

Rated 5 out of 5 stars

Carpet purchase from Start to Finish

From the moment we met with Jason to the phone call and email after installation I was very impressed with our service and carpet. Jason was extremely knowledgeable about carpet and I had brought in samples of ideas. He knew in the store where something similar would be located and ended up finding the exact one I wanted only under a different name. The installers were professional, and the phone call I received after installation was appreciated.

11 July 2019
Unprompted review
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Reply from Kjellbergcarpet1

We are thrilled to hear you had a great experience, Denise! Customer service is very important to us, and we are glad Jason could be so helpful and we hope you enjoy your new carpet!

Rated 5 out of 5 stars

Very professional company

Very professional company! Measuring took place as scheduled, carpet came in promptly, and a very good carpet layer was recommended to us.
We’re very happy with the our new carpet!

10 July 2019
Unprompted review
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Reply from Kjellbergcarpet1

Thanks for the kind words, Jane! We are happy to hear you had a great experience from start to finish and we hope to work with you again in the future!

Rated 5 out of 5 stars

Great store

Great store, great people, great prices. I love me new carpet!

9 July 2019
Unprompted review
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Reply from Kjellbergcarpet1

Thank you, Lon and Shari, for the wonderful review! We would not be able to have a great store if it were not for great customers like yourselves. We hope you enjoy your new carpet!

Rated 5 out of 5 stars

Couldn't be happier

From choosing carpet to financing to installation, working with Kjellberg CapetOne was a breeze. Couldn't be happier with my experience with them.

20 June 2019
Unprompted review
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Reply from Kjellbergcarpet1

Thanks for the kind words, Caroline! We are happy to hear you had a great experience with our team and we look forward to working with you again!

Rated 5 out of 5 stars

Highly recommended!

Teresa was so great to work with, I walked in very stressed and left feeling confident I'd made the perfect decision. Installation was quick and flawless. I saved hundreds of dollars by purchasing here. I can't say enough great things about Kjellbergs Carpet One!!

20 June 2019
Unprompted review
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Reply from Kjellbergcarpet1

We are happy to hear you had such a great experience and that Teresa took care of you! We hope you love your new flooring!

Rated 5 out of 5 stars

Great service

Great service, love the carpet!

20 June 2019
Unprompted review
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Reply from Kjellbergcarpet1

Thank you for the feedback! We appreciate your business!

Rated 5 out of 5 stars

I am happy with the whole process in…

I am happy with the whole process in purchasing and having my carpet installed by you. From checking out samples, to scheduling, getting a reminder call, to the installation, and clean up. Everyone involved made it an excellent experience. I will highly recommend your business and serves. Thank you

13 June 2019
Unprompted review
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Reply from Kjellbergcarpet1

Thank you, Margaret, for your kind review! We are glad our team was able to provide you with a great experience and we hope you love your new flooring!

Rated 5 out of 5 stars

2 great experiences

Wow. Our first experience with Kjellbergcarpet1 was awesome. We ordered carpet for upstairs bedrooms and vinyl plank flooring for our main level. They first installed the vinyl and it was beautiful. We loved it so much we decided to put the same flooring upstairs in the bedrooms. I was afraid there would be some sort of extra cost for leaving them with all that carpet, that we didn’t use. Well, they were so gracious and changed it for us at no other cost. And by the way that was about 5 years ago and the floor looks as beautiful as when they installed it.
The second time, I was greeted by a very nice woman. She asked what I needed, I told her, she led me to the perfect product. When the time camefor it to be installed their installer had a terrible accident and could not work. They found someone else to do it and. Again the product and installation is beautiful.

12 June 2019
Unprompted review
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Reply from Kjellbergcarpet1

Thank you for the glowing review, Linda! We really appreciate you sharing your experience with us and we are glad you had a great experience with our installers. We look forward to seeing you again!

Rated 5 out of 5 stars

Great experience overall

Great pricing, excellent service, professional and thorough on installation. We highly recommend Kjellberg Carpet!

11 June 2019
Unprompted review
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Reply from Kjellbergcarpet1

Thank you for the great feedback and the recommendation, Natalie and Chris! We look forward to working with you again!

Rated 5 out of 5 stars

Offered good carpet choices and…

Offered good carpet choices and installed on the day day promised. Didn’t check other prices this time because they presented the best option last time I purchased carpet from them, about a year ago. Very nice people.

5 June 2019
Unprompted review
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Reply from Kjellbergcarpet1

Thank you for choosing us for your flooring needs, we enjoy working with you and look forward to more projects together!

Rated 5 out of 5 stars

I have already given a very positive…

I have already given a very positive rating explanation to Aaron. That is all you get. Please call Aaron at the Elk River store if you need to know what I wrote. Thnx.00

4 June 2019
Unprompted review
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Reply from Kjellbergcarpet1

Thank you, Duane, we appreciate the feedback!

Rated 5 out of 5 stars

The pricing was affordable

The pricing was affordable, the crew arrived and finished right on time, the finished product and clean up we’re done great. Couldn’t ask for anything better!

4 June 2019
Unprompted review
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Reply from Kjellbergcarpet1

Thank you for the great review, Jordan! We are glad you had a great experience with our team and look forward to working with you again!

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