KIZIK Reviews 183

TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the customer service, describing it as unhelpful and difficult to reach, often leading to frustration with unresolved issues. Reviewers also frequently reported problems with delivery, including never receiving shipment notifications, shoes being tracked as delivered but not arriving, and issues with unreliable third-party shipping companies. The price of the products was a common concern, with many feeling that the shoes were not worth the cost due to poor quality and lack of durability, often falling apart within a few months. However, some customers also noted that the shoes were comfortable and appreciated the hands-free feature, with a few even owning multiple pairs and finding them to be high quality and long-lasting.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing disappointment over... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the shoes as high quality,... See more

Customer service

Users describe negative interactions with customer service, with many reviewers stating it is among the worst... See more

Delivery service

Consumers express significant dissatisfaction with the delivery service, citing frequent issues with... See more

Price

Customers express significant dissatisfaction with the price of the products, feeling they are not worth the... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Clicked a co.uk link but found out later that it went to a US company. Shoes were flown to the UK from the US via Germany. Crazy. Returns ridiculously complicated as they have different websites for U... See more

Rated 2 out of 5 stars

I bought the London for my husband. He found them comfortable, but after only 8 months one shoe’s sole started separating from the shoe. For $165, I would expect a shoe to last longer than 8 months. I... See more

Rated 2 out of 5 stars

Shoes are fine. My dad loves them. He had PD. Got him 2 pairs for Christmas because he loves them so much. Never received shipment notification. Finally asked where my order was. 2 days later r... See more

Rated 2 out of 5 stars

I quite happily wear two pairs of their shoes I bought a couple of years ago. I just went back to see their current offerings and they have a 15% offer if you give them your phone number. I don't want... See more


1.9

Poor

TrustScore 2 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shoes delivered as promised

Shoes delivered as promised. Not only was the service flawless, the shoes are high quality, and function as promised. I will be buying more pairs of this comfortable shoe.

3 December 2020
Unprompted review
Show reviews in all languages. (183 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look