I've liked booking process, good price, services and reasonable insurance offer. App is very easy to use and made my travel much more comfortable due I knew where and when to go upfront and what's n... See more
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The way in which different solutions is put together is great and down to earth. In respect of ryanair, they have now changed to an application and you don't really know the absolute status of your... See more
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I like that I don't have to go through a million of different pages to book my flights, with Kiwi everything is much faster, altought there are some UI bugs I'd appreciate if they could fix. Import... See more
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It was dry easy on line but then I had to call to get by booking references so I could import them to Ryanair app . The baggage allowance wasn't made clear!
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Company details
About Kiwi.com
Written by the company
Fly for less, Guaranteed!
Kiwi.com is an innovative online travel company that brings customers greater choice when booking flights by finding unique routes and prices not available elsewhere. Our flagship product, the Kiwi.com Guarantee, ensures peace of mind when traveling - providing instant credits in the event of flight disruptions so you can find replacement flights immediately, managing the check-in process on your behalf and ensuring all the information needed is at your finger tips to ensure a smooth, hassle free journey.| Search Kiwi.com |
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Written by the company
Kiwi.com's travel hacks
New ways to fly for less
As well as finding you the best deals, Kiwi.com puts a number of travel hacks at your disposal. New ways to search and build itineraries that wouldn’t normally exist, lower prices on popular routes, flexible ticketing, honest exchange rates and loads more.
Learn about our travel hacks hereContact info
615 00, Brno, Czech Republic
- https://www.kiwi.com/help/
- kiwi.com
3.9
Great
175K reviews
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Bad flight connections
Kiwi is easy to use however they offer flight connections that are impossible or difficult to make.
2 May 2026
Reply from Kiwi.com
Dear Eva,
We appreciate you taking the time to share your feedback about your recent experience with Kiwi.com.
Your input is valuable to us, and we are committed to reviewing the concerns you have raised. Our dedicated team will be conducting a thorough examination of your booking and the issues you encountered.
Following our review, we will contact you directly with our findings.
Kind regards,
Customer Advocacy Team
Reply from Kiwi.com
Hello Tetiana,
Great to hear everything was perfect. Your kind words are welcomed, and we’re ready to help with your next journey.
Reply from Kiwi.com
Thank you for your review, Tsedef. We appreciate that the booking felt straightforward, the service was good, and the user interface friendly.
still waiting for a refund
still waiting for a refund. i know it was my mistake but the app populated the wrong destination (the opposite way for travel). I take ownership but i trusted your system but it was part the system mistake as well. I appreciate the refund
30 April 2026
Reply from Kiwi.com
Dear AS,
Thank you for leaving your review and sharing your feedback regarding your experience with Kiwi.com.
We understand your situation and appreciate you bringing this matter to our attention. Our specialized team will be conducting a detailed investigation of your case and reviewing all aspects of your booking experience.
Following our analysis, one of our representatives will contact you directly with our findings.
Sincerely,
Customer Advocacy Team
Do not book with Kiwi - worst customer service ever.
Do yourself a favour and never book a flight via Kiwi - I certainly never will again. I booked a flight with Aerolineas Argentinas via Kiwi. The airline moved the flight time by 6 hours. I called the airline and they confirmed that I was entitled to cancel the flight and receive a full refund, however the refund request would have to be done via Kiwi - which is where my issues began.
First of all, Kiwi offer no telephone support whatsoever, so if you need to speak with an agent you can’t. I repeatedly requested to speak with them on the phone and they refused to provide a telephone number.
The only alternative if you want any help or information from Kiwi is to use their AI live chat. This simply copies and pastes the same information and does not actually assist with your problem.
When you request the assistance of a human, an agent from Kiwi’s Indian customer service centre joins the chat. This is no better however, as they simply copy and paste the same boilerplate corporate spiel without resolving your questions - they repeatedly apologise for failing to meet my expectations, without providing any explanation or resolution.
Long story short: I requested a refund of my flight two months ago via Kiwi (in circumstances which allowed me to obtain a full refund) and I have not received the refund or any further information from Kiwi at all. They refuse to clarify what is happening or when I will receive the refund. When I try to escalate the complaint they refuse to do anything at all and just repeat the same meaningless jargon.
Please do yourself a favour and don’t book via Kiwi, there are countless other agents like Booking.com or trip which provide a much better customer service and actually provide solutions when you have a question.
4 May 2026
Unprompted review
Reply from Kiwi.com
Dear Nathan,
Thank you for sharing your experience with Kiwi.com through your detailed review.
We were unable to find your booking in our system due to the absence of a reference number in your feedback. In order to locate your reservation and examine the refund request you mentioned, we need you to provide us with your booking number and the email address that was used for your booking.
Once we have received this information, our specialists will be able to access your booking details and provide you with the appropriate assistance.
Sincerely,
Customer Advocacy Team
Enshittification at its peak
The company has significantly lowered the quality of its service provided over the years. Customer support is now almost nonexistent as they try to solve everything with a useless AI bot (Nathan X) that is trained to make you lose time, saying there is no solution to your problems. When you finally manage to connect with a real human support agent (allegedly), the situation is still super slow, and they try to delay the solution to your problem as much as possible, hoping that the customer gives up on refunds, support, and so on. It wasn't like that some years ago; support was real as they rescheduled a whole flight for me because of booking errors. Now I have been waiting months to get a refund for flights canceled (on due time from my side) because of a serious bereavement of first degree. They keep saying it's Ryanair's fault, even though in the third-party booking agreement is clear that the refund process is on Kiwi's side. The invitation rewards are scam (they never gave me the promised money for inviting new friends after completing all required steps), and all the transfer protections, which once were their great value addition, are just extra-paid services now, leading to that AI bot service crap anyway. Customers can just book the connection on their own directly on the airlines' websites, because the "enshittification" of Kiwi's service is just ridiculously huge.
1 April 2026
Unprompted review
Reply from Kiwi.com
Dear Franzeus,
We greatly appreciate you taking the time to provide detailed feedback about your experience with Kiwi.com.
Your concerns are of utmost importance to us, and we are committed to thoroughly examining the issues you have highlighted. Our dedicated team will be conducting a comprehensive analysis of your feedback to better understand the situation.
Following our investigation, one of our representatives will contact you directly with the outcome.
Best regards,
Customer Advocacy Team
Reply from Kiwi.com
Hi Kevin, thanks for the kind words. We're happy you had a good experience and look forward to helping with your next trip.
Didn't give the discount they offered
Didn't give the discount they offered. Kiwi advertised a flight at 19 426 HUF which was a great deal compared to Ryanair's offer for the same flight at 20159 HUF and that's why I chose to book through Kiwi.com but in the end I paid the same price and might as well have just booked directly through the airline. Frustrated at having to create another account for nothing
1 May 2026
Reply from Kiwi.com
Dear Jennifer,
Thank you for sharing your feedback regarding your Budapest to Brussels booking experience with us.
We value your input and want to assure you that we are taking your concerns seriously. Our team will be conducting a thorough review of the matters you have brought to our attention.
Following our investigation, one of our representatives will reach out to you directly with our findings.
Sincerely,
Customer Advocacy Team
Booking price
23 April 2026
Reply from Kiwi.com
Dear Gladstone Gwadiso,
Thank you for leaving your feedback regarding your booking price experience with Kiwi.com.
Please be assured that we take all feedback seriously and that we will be investigating the issues you have raised in your review. Our dedicated team will proceed with a thorough examination of your reservation and the concerns you have highlighted.
We will contact you with our findings once our analysis has been completed.
Yours sincerely,
Customer Advocacy Team
Easy to use and access to my boarding…
Easy to use and access to my boarding pass and easy to check in
1 May 2026
Reply from Kiwi.com
Hello Crissy, glad to know the boarding pass and check‑in were straightforward. Thank you for the feedback.
Requesting a Refound for canceling a flight
I frequently travel from Vancouver to Mexico and this time everything went fine, however I canceled a flight on February 18th 2026 from Vancouver to Mexico less than 24 hours after purchased the ticket, I received a mail from you stating that the refund was going to be claimed to the Airline however this is the time I haven't received any notice from your Company.
I would appreciate your prompt answer.
Hector Perez 604-551-7099
18 February 2026
Reply from Kiwi.com
Dear Hector Humberto,
We appreciate your review and thank you for taking the time to share your experience with us.
As a valued returning customer, your feedback is important to us, and we are committed to addressing the concerns you have raised. Our dedicated team is currently conducting a detailed review of your case to gain a complete understanding of the situation.
You will be contacted by one of our representatives with the results of our investigation.
Kind regards,
Customer Advocacy Team
Reply from Kiwi.com
Hey Akshya, glad our team could resolve everything with just one explanation. Thanks for sharing!
Reply from Kiwi.com
Hello Yevhen, thank you for the recommendation. It's great that the service and check‑in left a positive impression.
Reply from Kiwi.com
Thank you for your feedback, Lucie. We're pleased the app was user‑friendly and that your experience was great.
The booking experience was good and I…
The booking experience was good and I also got the airline tickets immediately.
Only concern is that my card details were not encrypted, even the cvv number was visible while entering and not otp was requested to complete the payment as per RBI guidelines.
4 May 2026
Reply from Kiwi.com
Dear YOGESH,
Thank you for taking the time to provide your feedback regarding your Mumbai to Ahmedabad booking experience.
We take all customer feedback seriously and will be conducting an investigation into the concerns you have highlighted. Our technical team will perform a detailed examination of the payment process and security protocols related to your reservation.
One of our specialists will contact you directly once our review has been completed.
Kind regards,
Customer Advocacy Team
Very good service
Very good service, with generally competitive prices.
I’m very pleased with the experience and will definitely use it more often.
25 March 2026
Reply from Kiwi.com
Hi Xavier, good to see you’re pleased with the service and competitive prices. We look forward to supporting your next trips with Kiwi.com.
Reply from Kiwi.com
Great to hear the website was straightforward and the communication clear. We're happy to have made your booking experience smooth.
Reply from Kiwi.com
Dear Customer,
Thank you for sharing your feedback about your booking process and pricing experience with Kiwi.com.
We value all customer input and will be investigating the points you have raised in your review. Our team will conduct a thorough examination of your case to gain a complete understanding of your experience.
Following our investigation, one of our agents will be in touch with you directly.
Best regards,
Customer Advocacy Team
price ,booking process
1 May 2026
Reply from Kiwi.com
Dear Cigdem Evirgen,
Thank you for taking the time to leave your review about your experience with Kiwi.com.
We value your feedback and want to ensure that the concerns you have raised receive proper attention. Our dedicated team is already working on a detailed analysis of your case to better understand your experience.
A member of our team will reach out to you directly with the findings of our review.
Yours sincerely,
Customer Advocacy Team
I bought one ticket Porto to London…
I bought one ticket Porto to London Ryanair and I have been charged twice from my bank. Still waiting for the refund of 117£
29 April 2026
Reply from Kiwi.com
Dear Edda Gaudino,
Thank you for bringing your concerns to our attention regarding your experience with Kiwi.com.
We understand the importance of resolving billing matters and want to assure you that your feedback will receive proper investigation. Our dedicated team will be conducting a thorough review of the situation you have outlined.
One of our representatives will contact you directly once our examination has been completed to discuss your case.
Kind regards,
Customer Advocacy Team
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