Kittyspout & DoggySpout Reviews 

8,661
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 6,905 reviews, reviewers had a great experience with this company. Customers consistently state that their cats and dogs enjoy the fresh, flowing water, quickly adapting to the fountain and significantly increasing their daily water intake. Reviewers also appreciate the modern aesthetic, the exceptionally quiet motor, and the straightforward maintenance process that makes daily cleaning effortless. Some people were dissatisfied with the delivery service, pointing out that packages often take several weeks to arrive and tracking links can be unhelpful. A few other people also felt that the ordering process led to unexpected subscription enrollments for replacement filters which proved difficult to cancel.

What people talk about most

Product

Customers consistently note positive experiences with product, sharing that their cats quickly took to the... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional construction and... See more

User experience

Users describe positive interactions with user experience, highlighting how easy the fountain is to assemble,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Order

Reviewers highlight ambiguous aspects of order processes, showing a wide range of experiences. On one hand,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the fountain. Easy to clean, holds plenty of water. Kitty loves it and took to it right away. Love that it's wireless and charges with a regular C connector. Shipping takes quite awhile, so reord... See more

Company replied

Rated 4 out of 5 stars

We absolutely love the kitty spout fountain. We find the auto ship filters wildly overpriced. This is disappointing. I didn’t realize that this was happening until the second shipment had arrived. If... See more

Company replied

Rated 4 out of 5 stars

It took my cat a couple of weeks to adjust to Kitty Spout, but now she's loving it. My only issue was that when I ordered the Kitty Spout, I was under the impression I was ordering the battery operat... See more

Rated 4 out of 5 stars

Sceptical about buying this especially over the delay in it arriving but understood the reasons why. It arrived set it up and thought I had made a mistake as my cat wouldn't even look at it . I prese... See more

Company replied


Company details

  1. Pet Store

Written by the company

KittySpout and DoggySpout improve your pet’s health & happiness by providing fresh, filtered water all day long. Loved by thousands of busy pet owners for their spout-like design and easy use.


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(8,661)

7,606 reviews in the last 12 months

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Rated 2 out of 5 stars

Very poor comms

Bought a unit and a filter subscription. My subscription charged me two weeks ago for the next filters but nothing has appeared. Contacted Kittyspout and they told me it he filters are on back order and will be for another 14 days but they've taken my money. Where was the communications to tell me that, why do I have to ask them where my order is. This is basic customer service. Not impressed at all

20 September 2026
Unprompted review
Rated 1 out of 5 stars

I needed to send it back as my cat would…

I needed tosend itback as my cat would have nothg to do with it. There was no way I could put it into the tight ,small package and all I got was more letters and a runaround from your ladies. There was no help and I still have it stuffed in the package that won't fit and can't return it.. I would never recommend your compamny.In fact wrote a note on facebook warning people.

Linda Neal

13 August 2026
Rated 5 out of 5 stars

It's great

It's great. My cat drinks more. It's so quite. Such a good product. The best I've brought so far. Hopefully the last one

5 September 2026
Unprompted review
Rated 1 out of 5 stars

STOP!

STOP!! SENDING ME, KITTY SPOUT FILTERS. THE SPOUT BROKE IN JULY 2026. SO PLEASE DON'T SEND ANYMORE FILTERS. PLEASE!!!! DON'T SEND KITTY SPOUT FILTERS.

8 August 2026
Rated 3 out of 5 stars

I ordered and received my Kitty Spout…

I ordered and received my Kitty Spout water fountain in very quick order. I like the product and my cats have taken to it in very short order.
HOWEVER, one day after receivin my product I get a notice of a new charge on my card, setting me up with a monthly prescription for filters and other items. I did NOT order these items and I have looked over their add where I ordered it and I can not see anywhere on the site that I automatically sign up for a monthly subscription when purchasing one of their products. this is a growing trend with many online companies, forcing you to hunt through their websites for some tiny microscopic print, to cancel a subscription, only after they've stuck you with at least one extra charge before you find it. Should be illegal. Why can't you put it in the same print/font, on the front page of your add.?? Give customers the option when they order.

20 September 2026
Unprompted review
Rated 5 out of 5 stars

Productive results

We found it pretty easy to set up. All 4 cats love the new toy, absolute winner.

In terms of Kitty Spout, Obviously Baz was resistant at first but became curious as I left it off to start with on day 1, whilst keeping the other water bowls on display so not to make any shock changes and help them adjust slowly.

Day 2, I tested the sensor mode for a few hours to see the reaction I would get. They seem to get close but wary and curious, not as much interaction so far.

Day 3, I left sensor mode on. Baz is now actively drinking from Kitty Spout and using the other water bowls. The other cats are still shy and not adapted to the change yet. The change from still water to flowing water is not immediate but change begins to show. Let yout cats get used to it in one place, don't change its location too much.

Early days for now but good progress so far 😽👍

Delivery 10/10 Nothing damaged, All parts accounted for.

Product 10/10 Easy to set up, the instructions are easy to follow, just make sure to give spout and 2 lids a wash with clean water to remove any carbon from transportation.

Quick tutorial:
1. Fill with clean water to the max level 2. Add your plastic lid
3. Place filter, followed by the cotton pad on top.
4. Fit metal lid on top.
5. (Make sure to charge beforehand) Place the water pump into slot and click in place.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

I first thought I had a defective one…

I first thought I had a defective one because I couldn’t get the water to come out. I went to utube and found more detailed instructions and found I needed to press the start button and then press and hold and it started immediately.
Now I just need to get my older cat interested and my 1 1/2 year old to stop playing in the water.

23 August 2026

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