Kittyspout & DoggySpout Reviews 

8,686
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 6,905 reviews, reviewers had a great experience with this company. Customers consistently state that their cats and dogs enjoy the fresh, flowing water, quickly adapting to the fountain and significantly increasing their daily water intake. Reviewers also appreciate the modern aesthetic, the exceptionally quiet motor, and the straightforward maintenance process that makes daily cleaning effortless. Some people were dissatisfied with the delivery service, pointing out that packages often take several weeks to arrive and tracking links can be unhelpful. A few other people also felt that the ordering process led to unexpected subscription enrollments for replacement filters which proved difficult to cancel.

What people talk about most

Product

Customers consistently note positive experiences with product, sharing that their cats quickly took to the... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional construction and... See more

User experience

Users describe positive interactions with user experience, highlighting how easy the fountain is to assemble,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Order

Reviewers highlight ambiguous aspects of order processes, showing a wide range of experiences. On one hand,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the fountain. Easy to clean, holds plenty of water. Kitty loves it and took to it right away. Love that it's wireless and charges with a regular C connector. Shipping takes quite awhile, so reord... See more

Company replied

Rated 4 out of 5 stars

We absolutely love the kitty spout fountain. We find the auto ship filters wildly overpriced. This is disappointing. I didn’t realize that this was happening until the second shipment had arrived. If... See more

Company replied

Rated 4 out of 5 stars

It took my cat a couple of weeks to adjust to Kitty Spout, but now she's loving it. My only issue was that when I ordered the Kitty Spout, I was under the impression I was ordering the battery operat... See more

Rated 4 out of 5 stars

Sceptical about buying this especially over the delay in it arriving but understood the reasons why. It arrived set it up and thought I had made a mistake as my cat wouldn't even look at it . I prese... See more

Company replied


Company details

  1. Pet Store

Written by the company

KittySpout and DoggySpout improve your pet’s health & happiness by providing fresh, filtered water all day long. Loved by thousands of busy pet owners for their spout-like design and easy use.


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(8,686)

7,606 reviews in the last 12 months

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Rated 1 out of 5 stars

THis was a nightmare!

THis was a nightmare!! product didnt come for over 3 months then had duties attached to it. AUTO SUBSCRIPTION enforced before even one morsel had been tried by my cat and then 4 orders are on line but $175 and not one received.

24 August 2026
Rated 5 out of 5 stars

This fountain is perfect

This fountain is perfect - it’s good looking, easy to clean & use AND, most importantly , my cats use it! Willingly!
Communication from Kitty Spout is often & helpful.
Thank you!

12 September 2026
Unprompted review
Rated 4 out of 5 stars

Good morning when I receive my order I…

Good morning when I receive my order I said to myself our cats get to drink filtered healthy water. Everything was in my order. The bottom of the pan that holds the water was dented in two places before it was even boxed. As a quality control engineer to me this was unacceptable. This should have been scrapped out and never left your facility. Does it's affect the function no. Does the top fit on the base yes. So it's a cosmetic issue being in engineering it's about form, fit and function. Would I like a base replacement sure.

19 September 2026
Unprompted review
Rated 4 out of 5 stars

Quick response

I thought I had a problem and got a quick response. It wasn't the correct one, but it was quick. The first response should have been, is there sufficient water in your tank? Turns out that was the problem. I also had to go online to find out how to dissemble the pump to clean it. Once I found a helpful site, I was able to get it all clean. All is now well.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product! I ordered this ahead of adopting my two cats so it was already here when they arrived and they took to it right away. Neither particularly looked for the actual running water spout so I changed it from the sensor to the timer feature so the water still circulates but I'm not wasting battery life anytime someone walks by the bowl. With that said, the one thing I would love to change is I have no idea when the battery in this is going to die/need recharging so a better warning indicator light would be helpful. But otherwise I have zero complaints.

21 September 2026
Unprompted review
Rated 5 out of 5 stars

I enjoyed they're product

I enjoyed they're product, it's safe for my cat, and it's really easy to maintain as a busy person. Even when I did have some shipping concerns I reached out and got a response within 24 hrs, they sent me my package within a few days and even sent me a message to make sure I received my package. As a customer, my money didn't go to waste.

20 September 2026
Unprompted review
Rated 4 out of 5 stars

We actually use ours for 2 small dogs

We actually use ours for 2 small dogs. Yours was the only 1 we found the worked and did what it said it would do. Our dogs love it. Not exactly used for intended purpose but I wanted the best for my dogs.
Thank you

21 September 2026
Unprompted review
Rated 4 out of 5 stars

My cats are really enjoying their kitty…

My cats are really enjoying their kitty spout. However, the filters I ordered the box were so badly damaged I was actually shocked to see that. None of the filers were bagged up, they were just thrown in a box together. Was not expecting that.

21 September 2026
Unprompted review
Rated 3 out of 5 stars

Expensive

Kitty Spout is expensive because of all the filters that are delivered frequently along with toys which may be suitable for some more playful cats. It seemed a great idea which is why I bought one. However, my cat won't drink from the fountain except very rarely at best. Another cat from the neighbourhood comes into the house and drinks from it though!!

21 September 2026
Unprompted review

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