Kitty Angels Reviews 355

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, kindness, and attentiveness. Many appreciate the peace of mind they get from daily updates and photos while on holiday, knowing their cats are well cared for and happy in their own homes. The company is frequently recommended for its reliability and the genuine love shown to pets. However, some people were dissatisfied with the service, specifically mentioning issues with dirty cat litter trays upon returning from holiday. These customers also expressed unhappiness with the company's lack of accountability or apology when approached about the problem, and reported rude interactions with a manager.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism, reliability, and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Holidays

Customers had positive experiences with holidays, expressing satisfaction and peace of mind. Many reviewers... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We can’t recommend Kitty Angels Coventry (Antoinette) enough! She is amazing and our cats absolutely love her – even our shy boy who doesn’t usually warm up to people. Antoinette is professional, reli... See more

Rated 5 out of 5 stars

Absolutely brilliant service. We used Kitty Angels Central Brum multiple times over the summer and other ad hoc trips. The service is great and they're very responsive. We have a very nervous cat who... See more

Rated 5 out of 5 stars

I cannot thank Jenny enough for looking after Mittens while we were on holiday. I was worried about leaving our 11 month old cat at an unfamiliar cattery and so thought she would be happier at home. J... See more

Rated 5 out of 5 stars

This was our first time using Kitty Angels and they didn’t disappoint. Jackie was amazing! Sending lots of photos and updates showing Max going about his morning and evening routines which put our min... See more


Company details

  1. Pet Sitter

Written by the company

Kitty Angels premier cat sitters, located in Birmingham, Black Country, Kidderminster, Milton Keynes, Sheffield, Solihull, Tamworth, Telford & Warwick


Contact info

4.9

Excellent

TrustScore 5 out of 5

355 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Perfect service always - we would never choose any other way!

We've used other services in the past - some good, some not so good, but after finding Kitty Angels we have never been so happy. We have used Kitty Angels now around 8 times for both the occasional single day and also to cover 7 day+ holidays or trips away.

We get updates each visit that we always look forward to no matter where we are, and our three absolutely love the visits tooo. This isn't an easy thing to achieve as one of them is very nervous around people, yet is now very comfortable and looks forward to her Kitty Angel arriving to feed and play!

For us, having someone who genuinely cares come to our house where our cats feel comfortable and happy and be looked after, plus the fact they are at the house twice a day meaning post is brought in and curtains open and closed, is infinitely better than a cattery.

Letting someone have access to your home is always a risk and not something we would do without careful consideration. If you're worried about this aspect - don't be, you are absolutely in safe hands.

We now always feel happy when we're away, and would never use anyone else!

31 May 2025
Unprompted review
Rated 5 out of 5 stars

I always use Kitty Angels Stourbridge…

I always use Kitty Angels Stourbridge when I go on holiday and Lynny looks after my cat so well! I love all the updates it definitely puts my mund at rest while I can relax on holiday. They are always truthful about anything that happens like my cat was sick and how they cleaned it up to the fact my fire alarm was bleeping because the batteries were dead. Would deffo recommend!

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I have used Kitty Angels for many years and they always provide an excellent service. The sitters are friendly and helpful and are always willing to do anything to help. My cats love them and are always happy and content when I return. Highly recommended!!

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

This is the 3rd time we have used Kitty Angels. We have an elderly boy Tom who has to have medication twice daily. They do everything that is needed and also give lots of fusses and treat at the visits.
The Whattsapp page is great as they send messages at each visit and lots of photos.
I would totally recommend them as they give you peace of mind when leaving your beloved fur babies.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent home cat care service

We use kitty angels regularly as they are reliable, trustworthy and are a highly recommended service if you are looking for a better alternative to a cattery. Great communication including regular photos of your cat!

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional and trustworthy

I have been using Kitty Angels for several years and I am so pleased with the service they offer.
My cat is very happy and relaxed being looked after in her own home. The team are wonderful and love like she was their own. They send me lovely little updates with photos and videos and I can go away knowing that my cat is being extremely well looked after.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Such a wonderful service

Such a wonderful service! It’s so reassuring to know our cats are in safe hands and the communication we receive is fantastic. I would recommend this service to anyone.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

We were recommended to use Kitty Angels…

We were recommended to use Kitty Angels and we are so happy we did, our fur babies loved Vikki as soon as she walked through the door. We were kept put date daily with lovely stores and photos, they were cared for and loved. We are booking Kitty Angels again this year for our next break. Well done guys 💞

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service and peace of mind

I’ve been using Kitty Angels for a while now, and it’s always a 5 star experience. The staff are all cat lovers / owners, and fully understand their needs and quirks. My cat is getting older and needs daily medication, but I know that she is so well looked after by KA that I have complete peace of mind while I am away. It’s so lovely to get the daily updates including photos, and know that she is getting plenty of fuss and attention during the visits. I used to use a cattery, but wouldn’t ever consider that now, as my cat is so much happier in her own surroundings with visits from KA. I would highly recommend them.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience!

I had an excellent experience with Kitty's Angels. Communication was clear and consistent from start to finish. Jean, who handled my booking, was absolutely lovely - friendly and helpful.

Lynny looked after my 3 cats while I was away on a weekend break, and she was fantastic. She visited beforehand to introduce herself and learn their routine, which really helped put my mind at ease. While I was away, I received plenty of photos with amusing captions that kept me smiling. When I returned, I found a thoughtful note and some chocolates—a really lovely touch.

It’s always hard to leave your pets, but I felt completely comfortable knowing they were in Lynny’s caring and reliable hands. It was also reassuring to know that other ‘angels’ were available if Lynny couldn’t make it for any reason. I wouldn’t hesitate to use Kitty's Angels again—absolutely brilliant service!

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Trusted Cat Sitters who Go Above and Beyond!

I have been extremely impressed with the service provided by Kitty Angels.
They are highly flexible and accommodating, making scheduling straightforward and stress-free.
I receive detailed updates, including photos and videos, after each visit, which offers great reassurance.
They are also capable of administering medications as required, and provide additional services such as watering plants, taking out the bins, and maintaining a tidy environment.
Their professionalism, reliability, and genuine care for my little putty tat and home mean I would not hesitate to recommend them to others seeking exceptional pet care.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Kitty Angels Stourbridge

Used Kitty Angels Stourbridge to look after our cat while we were away. Excellent service especially from Lynny who looked after Amber, we have daily pictures and updates so we can see how she is doing. We are going away later in the year and we will be booking Kitty Angels again. Well done for providing a great service

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Kitty Angels… simply the best

We have just returned home from our holiday & once again Kitty Angels have looked after our cat so well during our stay.
Their staff are extremely reliable & so caring, they really do make you going away less of a worry when you leave your fur baby alone.
The regular updates & pictures at each visit are invaluable & make me smile 😁
I would say to anyone who is looking for a cat sitting service look no further than Kitty Angels, they really are the best 😻🐾

21 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic cat sitting!

Jean and her team are always 100% reliable, keep us informed of how our little cat is doing via WhatsApp messages and media and ensure that we can be away from home without any worries.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

I saw all the positive reviews for Kitty Angels and so chose them when I was away for the weekend recently. It was the first time I had left my cat, she usually comes with me everywhere. I was so nervous, it's a lot of trust to have in a stranger to look after something you love. But I definitely chose the right people! My cat was so well looked after and I was so relieved. I met Lesa before I went and my cat instantly took to her, she was lovely. The whole weekend I was sent regular updates, sweet messages and photos, and Lesa really understood my concerns and put my mind at ease. I 100% recommend Kitty Angels, very grateful to them!

6 April 2025
Unprompted review

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