Kitea Reviews 36

Never buy from this company!!! I bought a chair for my home office that was delivered dirty then turned out to be uncomfortable after sitting for 1h. I wanted to replace it with another more expensive and more comfortable chair and notified them within 24hrs. They denied me even though it says on the receipt you have 7 days if there is anything wrong with the item. I will NEVER give them even 1 MAD of my money. Really, really bad after sale customer experience.

My experience with Kitea has been a true test of patience.
I ordered a mattress and pillows, but it seems my order decided to take a longer nap than I ever could! 😴
Every time I ask, I get the same promise: “Tomorrow, it will be delivered.”
But apparently, “tomorrow” doesn’t exist in their dictionary.
Customer service is silent, and no one seems to care that customers are waiting endlessly.
Honestly, I expected professionalism from a brand like Kitea, but what I got was promises, delays, and disappointment.
If you plan to order from them, make sure you have a lot of patience — you’ll need it! 🙃credibility shouldn’t be the hardest item to find in their place
#Kitea #BadService #NeverAgain

The staff have always been courteous and professional, but I am very disappointed with the way the administrative side of my recent experience was handled.

I had received a coupon but unfortunately misplaced the physical copy. I was informed that it still exists in your system. However, I was then told that it could not be reprinted or redeemed due to “audit” reasons. This is particularly surprising given that I made a purchase of over 50,000 and was willing to continue shopping.

I find it difficult to understand why a valid coupon already recorded in your system cannot be honoured. This situation has left me frustrated and discouraged as a customer.

I would appreciate a prompt response from your customer service team to resolve this matter.

Very bad service,the wait is too long and items are defective.

The post selling service and the phone service is a disaster. I am still waiting now for the second week and nothing fixed. Also, the reviews about their products will not be included in their site unless they are positive.

I bought a bed in Kita. it fell apart in exactly 10 days. at first they told me that it was my fault, that I assembled it incorrectly. when I showed them the photos that they installed it and that the problem is not in the installation, but in the quality of the product, they brought me 8 screws, that I should fix it myself and that they would not do anything about it. I recommend avoiding the kite in a big arc. you won't save money, on the contrary, you'll throw it away because the products won't last. Petr Czech Republic

J'ai acheté un lit à Kita. il s'est effondré en exactement 10 jours. au début, ils m'ont dit que c'était de ma faute, que je l'avais mal assemblé. quand je leur ai montré les photos qu'ils l'avaient installé et que le problème n'était pas dans l'installation, mais dans la qualité du produit, ils m'ont apporté 8 vis, que je devais le réparer moi-même et qu'ils ne feraient rien à ce sujet. Je recommande d'éviter le cerf-volant dans un grand arc. vous n'économiserez pas d'argent, au contraire, vous le jeterez car les produits ne dureront pas. Petr République tchèque