Kistania Reviews 288

I ordered a dress on this site and received a completely different garment. I sent them pictures and they told me "that's just how that dress is"... (the picture on the Order Confirmation is a one piece, what they sent me was a two piece, so very obvious).

When I said I wanted the item I ordered or a refund, they told me to PAY FOR SHIPPING back to China in order to get a refund! Even though they sent me the wrong item!

UPDATE: I have attempted to reason with this company's customer support repeatedly via email and have to resort to a chargeback. It's literally two different garments.

I also discovered that they had stolen the image on their website directly from a bespoke dressmaker's online store. Do not trust this website.

I appreciated the company's available sizes and they communicated well when I needed support.

Never buy from this website.
I ordered three items in different colours.
All were faulty, brocken stitching, tore with of putting on and fabric not as described.
Was forced to pay return shipping of $40 despite being sent faulty items.
I will never shop here again.

I’m honestly surprised with how good my experience was. The fabric of the items I ordered were a lot more high quality than Shein or Cider. When one of the items I ordered was out of stock, customer service sent me an email to notify me, and when I asked for a refund I got it within 24 hours. Granted, tracking the shipping wasn’t the easiest, but I found that if you make an account and use it to track your order it works well.

I bought 3 items from Kistania and I just got them in today and I’m sooooo so happy! One of them did fit a little weird on my upper arms but I’m a flabby woman so NOT a big deal, the other 2 items I bought fit perfectly and look amazing. I’m so glad I chose Kistania for my Goth Girl needs! I gave this review 4/5 just because the fabric feels a little cheap but things like that aren’t a deal breaker for me

They didn't have my shows in stock so they asked if there was anything else I wanted. I choose 2 outfits. I still had a little bit of money left over and they offer me a gift to cover it which was awesome of them to do. Fast replying. I am happy with their service.

Great product with a little unexpected gift. I will buy again.

Great clothes, everything comes as shown! When I ordered one item ended up being out of stock and they let me choose a different item to replace it which was really nice!

They manipulate people into giving them good reviews to get more of their money back. When I asked to do a return, they told me I had to ship it to an address all the way in China with my own money. This would cost more than I paid for the item. They offered me a fraction of what I paid as a refund instead of shipping it. When I challenged them on this, they offered me a slightly higher percentage refund but only if I left a good review on Trustpilot. I refused, so they gave me the smaller percentage refund, which was only like 30% of what I paid. Their products are bad quality and look nothing like the pictures, which are stolen from other sites and the original creators. I'll always be reverse image searching pictures of products now.

Ordered 3 items for my wife around January15 wasn't updated with shipping information until 2 weeks later. It's going on January 10th and my item is still showing that it's several states away. This company should advise that there dropshipping items and that they really have no clue when the items will arrive nor do they know the condition of which it will arrive as I've read so many reviews on the cheapness of the items. I should have read reviews before ordering but I was deceived by the website.

Amazing customer service! I ordered an item that ended up being out of stock and they made it easy to replace it.

The customer service is quick and amazing and I appreciate the convenience of being able to exchange items that ended up being out of stock. I will be shopping here again soon.

DO NOT ORDER. This is a fraudulent company. I ordered 2 dresses from them, quickly got a shipping notification and then silence. 2 weeks later, I went to track the package and it said delivered. I reached out to tell them I didn't receive it and they told me I had to go to the last mile delivery company. Kistania said the package was signed for, but no matter how many times I asked for proof of signature, it was never provided. They then told me that I needed proof from the last mile delivery that there was a problem. The last mile delivery took another week to get back to me. They told me it had been delivered and there was nothing they could do. I screen-shotted it and sent back to Kistania. They then told me the exact same thing that it had been delivered and there was nothing they could do.

The whole time, they kept telling me they couldn't help because it was outside their 7 day window, but it was outside the window because they didn't tell me the order was delivered and didn't respond for days.

This is a fraudulent company. I had to report it to my bank to get my money back. DO NOT ORDER.

I had a little problem with my order and they help me very nicely. They respond fast and explained to me very clearly what were my options. I recommend ordering from this website !

Excellent selection of clothing! They also have a good customer service team. I recently had to replace an item and they handled it without frustration. I've been very happy with many purchases from there!

The communication has been very clear and they are on top of everything. A product I had ordered was sold out and I was able to adjust the order and replace that item.

Wish there was more updates on order, other than that items arrived quicker than expected

Needed to refund the order before shipment. Thankfully no problem after explaining the problem.

Guys, don't order stuff to a lass your dating house... Even if she says she's wanting long term..... Then ghosts you after a month 🙄