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KissLove Hair Reviews 

119
•
TrustScore 3.5 out of 5

3.7

Wig Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently praise the hair products, noting that the gorgeous wigs look just like the advertised pictures, feel remarkably soft, and match all expectations. Buyers also highlight the excellent customer service, mentioning that staff members respond promptly and provide very helpful, friendly assistance whenever needed. Some reviewers were not happy with the product quality, reporting that certain received items felt unusually thin, looked sloppy, or didn't match the advertised descriptions at all. Additionally, a few people experienced frustrating delivery delays, missing shipping updates, and ongoing difficulties trying to track their packages or successfully resolve orders.

What people talk about most

Product

People report positive experiences with product, noting that the construction and quality of the items are... See more

Quality

Customers had ambiguous experiences with quality, expressing a mix of delight and disappointment. Many... See more

Order

Consumers experience mixed feelings regarding their orders. Some customers report difficulty tracking their... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as top-tier and extremely helpful.... See more

Response time

Customers consistently note ambiguous experiences with response time. Many reviewers appreciate how quickly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Wow thank you KissLove Hair, my order arrived, it was even better than I imagined. Keep it up, the service, the packaging, was just on point. Will definitely be ordering more. Susan from Germany... See more

Rated 5 out of 5 stars

I have ordered wigs off this website 3 times now. The first time I did reach out to the company because I wasn’t getting no updates regarding my order and I was confused on why I wasn’t being provided... See more

Company replied

Rated 5 out of 5 stars

The hair, the packaging, everything was on point and so much better than I expected. I’ve bought several wigs from Kisslove and will continue to buy many more. I get compliments on my hair all the t... See more

Company replied

Rated 5 out of 5 stars

I had a terrific experience purchasing from KissLove. The shipping was quick. My hair came pre-curled, with rollers in it. The hair color is as pictured. Overall, the quality is up to my standards. Th... See more

Company details

  1. Wig Shop

Written by the company

Discover affordable high quality human hair wigs, HD lace wigs, Colored wigs, Lace Front Wigs at KissLove Hair. A professional design team, closely following fashion, providing the latest wigs. Factory Outlet ✓ Free Shipping ✓ 30 Days No Reason Return ✓

Contact info

3.7

Average

TrustScore 3.5 out of 5

119 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.7

All reviews

(119)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Best service ever

Best service ever. I needed a wig for my birthday and ordered at the last minute. Customer service insured I would receive my order before hand. It came quicker. The wig is beautiful. It is amazing. Thank you

20 July 2023
Unprompted review
Rated 1 out of 5 stars

This is my 2nd purchase

This is my 2nd purchase, the first time the hair was true to length and density but it tangles and shed a lot, I decided to try again because I wanted full lace and they were the one of the few places with full hair, this time I purchased 4 hair for over $1200, the hair is terrible, they mix 8 inches hair with the 24 inches so it’s thicker in the scalp and thin and stringy at the end, very deceiving, also the have tons of only all 5 stars reviews but I couldn’t find anywhere in the site to leave my review. They just last a few customers because I had referred at least 20 people to them. Save your money by shopping elsewhere

1 May 2023
Unprompted review
Rated 2 out of 5 stars

hair texture bad

I ordered HD 28 inch deep wave wig. when delivered, My lace was transparent, and the deep wave texture is horrible, tangles a lot, sheds. Not happy customer at all.

18 October 2022
Unprompted review
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