John Hall's Alaska Reviews 

653
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the tour guides and staff for being exceptionally knowledgeable, friendly, and attentive to every personal need throughout the trip. Guests consistently mention feeling completely cared for from the moment they arrive until their departure. Travelers note that all logistics, including comfortable accommodations, delicious meals, and seamless luggage handling, are meticulously organized for a stress-free journey. People also appreciate the breathtaking locations and well-planned itineraries that offer a perfect and exciting blend of outdoor adventure and sightseeing. Many express a deep appreciation for the small group atmosphere which makes the overall adventure feel intimate and exclusive.

What people talk about most

Service

Customers expressed great satisfaction with the service, highlighting professional tour guides, flawless... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Holidays

Users describe positive interactions with holidays, highlighting them as once-in-a-lifetime experiences... See more

User experience

Consumers find user experience to be exceptionally positive, frequently highlighting well-organized... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As being first time John Hall's guests and visitors of Alaska, we highly recommend the Grand Slam tour as it gave us the most variety of sights and experiences in the 49th state in just 10 days. The... See more

Company replied

Rated 5 out of 5 stars

John Hall's team had every detail planned out ahead of time and ready for our group Alaskan adventure tour. The experience was absolutely phenomenal! I will treasure the memories (and photos) forever... See more

Company replied

Rated 5 out of 5 stars

John Hall's Alaska was the best travel experience! The entire staff left nothing to chance. Berkleigh met us at the airport a day early, checked us into Hotel Captain Cook and it just got better from... See more

Company replied

Rated 5 out of 5 stars

Our flight was cancelled in Seattle and our earliest flight was the next day at 5 pm. Jenny and John were exceptional in making sure we were taken care of us by meeting our air flight very late at... See more


Company details

  1. Cultural Tours Provider

About John Hall's Alaska

Written by the company

Quality experiences – large and small – set John Hall’s Alaska apart. In operation since 1982, nobody covers more of Alaska or provides a more enriched small-group experience. As a small family-owned and operated tour company with a passion for Alaska, personal attention, exclusive remote access, immersive cultural encounters, and included meals and activities are hallmarks of the John Hall’s Alaska experience.

These guided tours travel to all five regions of Alaska – the Artic, Inside Passage, Interior, Southcentral, and Southwest – and with group sizes ranging from only 24 to 40 guests, John Hall’s Alaska provides a more intimate “real” Alaska experience. Wildlife encounters, native cultural experiences, behind-the-scenes access, outdoor activities, and the finest lodging in Alaska are highlights of every departure. Combined tour offerings feature six of Alaska’s eight national parks and optional trips to the other two can be added before or after any scheduled tour.

Depending on the itinerary, guests explore via a wide range of transportation modes such as luxury motorcoach, small aircraft, GoldStar first-class rail service, and small private charter vessels. To ensure the highest level of comfort, John Hall’s Alaska operates and maintains a custom-built fleet of spacious MCI motorcoaches that represent the best on the roads of Alaska. Discover more about these award-winning tours.

John Hall's Alaska Cruises & Tours - Award-winning and immersive vacation packages.

Written by the company

We promise to deliver exceptional vacation moments, one small group at a time.
We are proud to be an Alaska Green Certified tour operator working daily to preserve and protect Alaska's wildlife and natural environments for the enjoyment of decades to come.

Contact info

5.0

Excellent

TrustScore 5 out of 5

653 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(653)

83 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spend the extra money for the best tour guide, you won't regret it!

My husband and I went on the Untamed Alaska tour and it was amazing from beginning to end. John Hall's is superior in the industry and so well known that everywhere we went we received white glove, top notch service. My personal favorite was our time spent at the Orca Adventure Lodge in Cordova. This is such a unique and special place that you felt like family.

8 June 2025
Rated 5 out of 5 stars

Our tour was flawless

Our tour was flawless, simply the best. The communication before and during the trip was thorough, accurate and responsive. The experiences on the tour were fun, engaging, educational, relaxing and allowed us to be immersed in the various cultures of New Zealand and Australia. The tour was diverse in seeing the many aspects of the countries (cultures, geography, flora/fauna and wildlife). Our needs were anticipated and supported throughout the time on the tour. Each member of the tour team (guides, drivers) focused on ensuring our experience was top notch. They were informative, personal and caring. The tour was amazing!

We had a family emergency requiring us to depart from our tour a few days before the end. Our tour manager, Jeremy, and President, Elizabeth, COO, went above and beyond in facilitating our trip home (booked flights, picked us up from the airport in a snow storm) and followed up with us during our trip home and after our trip home. We felt very cared for and supported.

31 March 2025
Rated 5 out of 5 stars

This is our second trip with John…

This is our second trip with John Hall's Alaska. Both of them have been filled with excellent experiences, good food, excellent accomodations, and a nice balance of activity, scenery, history, nature, and local culture. Our guides have been knowledgeable and very helpful. I just finished making a photo album of our trip, and was amazed at the variety of things we saw and did. We especially enjoyed going into the homes of local families, to experience local food and hospitality.

13 March 2025
Rated 5 out of 5 stars

Australia and New Zealand. This was my first international tour of…

This was my first international tour of my life. John Hall staff before I left and Jeremy Riddle our tour manager took care of everything, from Visas to customs. Every day was an adventure as we traveled around Australia and New Zealand. The Great Barrier Reef, UNESCO sites, the Outback, Little Penguins, Sydney Opera House, Queenstown, Kiwi hatchery, Milford Sound, Jet Boating and so many other adventures. The food was delicious and very local.

12 March 2025
Rated 5 out of 5 stars

No problems

No problems. I was met at the airport in Buenos Aires, taken to the hotel in a timely matter and same on return. Jenny took good care of us.

24 January 2025
Rated 5 out of 5 stars

John Hall’s Alaska Winter Wonders Tour

My husband and I went on the Alaska’s Winter Wonders trip (March 9-16, 2025)
and had a fantastic time. From start to finish, everything was expertly planned out to fit in as much of Alaska’s winter experiences as possible. Their organization is top notch. We were given detailed information about everything in advance and customer service (for any questions) was the best we have ever experienced. Our tour guides Joe and Matt were kind, knowledgeable, professional, and funny (and fun to be around). We learned so much about Alaska. Our adventure began in Fairbanks, then, two nights at Borealis Basecamp. This is where I was able to complete my bucket list wish of seeing the amazing aurora borealis, two (2) nights in a row! And we were in awe, the entire time. We were told these were some of the best northern lights our tour guides had seen!
Our days were filled with Alaska adventures such as dog sledding with professional mushers, and the options of snowmobiling, helicopter sightseeing, a class on curling, then a scenic drive in a beautiful custom tour bus to Talketna, and then to Anchorage In between, and after arrival, there were more opportunities for more activities and adventures as well as delicious meals that were all included. Overall, this was one of our favorite trips (a trip of a lifetime) and we would gladly repeat it.

9 March 2025
Unprompted review
Rated 5 out of 5 stars

We have gone on 12 tours with John…

We have gone on 12 tours with John Hall. They are a wonderful family run company and they make you feel like you are a part of their family. Everyone that works for them is very polite and accommodating to those traveling with them. All arrangements are superb. Our last tour was to Antarctica and it was definitely a trip of a lifetime. Can’t wait for our next frip.

24 January 2025
Rated 5 out of 5 stars

No details were overlooked!

No details were overlooked and everything was included. All of the activities were excellent! We would not hesitate to take another trip with John Hall’s Alaska- whether in Alaska or internationally. Our Southern Africa adventure was the trip of a lifetime!

11 December 2024
Rated 5 out of 5 stars

John Hall trip to South Africa

Our John Hall trip to South Africa was the trip of a lifetime! The personal attention to details and our enjoyment was way beyond what is typical of a tour company. Thanks to our tour guide, Elizabeth, I was able to experience a trip I had long hoped to have. There just are not words to express how much it mean't to me.

29 November 2024
Rated 5 out of 5 stars

This is my second tour with John Hall's…

This is my second tour with John Hall's Alaska and they are first class all the way. Not only in the experiences, hotels, food that they offer but in their customer service. They make you feel like family and provide you with a time of your life.

1 December 2024
Rated 5 out of 5 stars

Alaska and South Africa.

2018 - Alaska via plane (charter, float and bush), train, boat and motor coach! Trip of a lifetime!
2024 - South Africa via plane and boat! Treasured experiences!
Many thanks to Elizabeth Hall and staff for their outstanding work to make these travels truly exceptional!

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Taming the Untamed, Well organized!

Well organized with obviously several team players for all to work out so well, as it did. I loved the itinerary and we so lucked out with the weather. Every destination on the "Untamed Alaska" was different, but my favorite was the boat trip from Valdez.
I thought our tour guide, Paul was very informed and our driver, Larry did a great job behind the scene, with all the luggage tagging and moving.
Nice to see the family work so well together!

21 August 2024
Rated 5 out of 5 stars

John Hall is The Best

My wife and I traveled on the Joh Hall Untamed Alaska tour in August 2024. The whole experience exceeded our expectations. The accommodations, food, transport were all top of the line, but most importantly the path the tour took through Alaska brought us to so many great sites and experiences that we will remember always. Everyone from John Hall we came in contact with could not have been more professional, accommodating, and personable. It was a trip of a lifetime!

21 August 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look