I had a billing question and contact support. They replied quickly and explained things clearly. The app works well, and I was the customer service.
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See what reviewers are saying
To be honest the best dating collection they got i seen so far compare with other apps .While many web pages have difficulty share contacts , people not trust each other. Kismia people on the dating a... See more
After being on this app for 6 months, NO ONE RETURNS MESSAGES. The app then sets you up for an auto-renewal. By the time you become disgusted with another useless dating site. They have you billed fo... See more
Company replied
The experience was good easy to access the profiles and meet different people. It's just a pity that not all man there needs love others are scammers others are selling whatever others just liers, whi... See more
Company details
Written by the company
Kismia is a secure online dating platform available for over 20 countries on Android, iOS and web. It has been uniting the hearts of millions of couples from all over the world for 10 years now. Within this period, more than 51 million people all over the world have signed in to our website and installed our app. From the technical viewpoint, it processes tens of thousands of requests per second, terabytes of secure data and over 50 high availability microservices. With the help of AI, we are always improving the security of our user data, their confidentiality and safety. The neural network is learning from the already available information and always improving in the process, which helps track unusual user behavior at the registration stage, evaluate the risk factor and help safeguard the users from fraudulent activity. To verify the identity of users on the platform we use photo verification and the computer vision model. Do not be lonely in your city. Meet someone with Kismia right away. Create an account and find the love of your life to build a truly happy and long-term relationship in reality. It starts with a conversation. Join now & browse matches you’re truly compatible with!
Contact info
United States
- support@kismia.com
- kismia.com
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Obvious Scam
If there was an option to put No stars, I would choose that. Fake engagements from "people" obviously bots. Do not waste your time. Any good review you see about this site is coming from their staff.

Reply from Kismia
Crap site only 3 women in town they…
Crap site only 3 women in town they charge for premium, them if you want to see your likes they charge you for gold , don't waste your money to be charged twice just to find out that most of the women live on the east cost or west cost

Reply from Kismia
The assistance service helped me solve…
The assistance service helped me solve a problem. I am grateful for it.
I am happy because my problem has been…
I am happy because my problem has been solved.
I recommend
Thank you Alina for your quick help in…
Thank you Alina for your quick help in resolving the misunderstanding with payment.
I found someone special on this website…
I found someone special on this website very quickly and we are still happily together
Many thanks Kismia
I have found the ladys on this site…
I have found the ladys on this site none responsive to there own Questions which is very strange out of 50+ messages on my account I think these accounts are bots I had fake contact numbers with no explanations I do not think these ladys are real woman and if they are they are only there to earn a living not looking for love. A billion %

Reply from Kismia
Kismia is good on customer service and…
Kismia is good on customer service and like any other find love app kismia tops the chat for me
Excellent good location
Excellent good location, you can communicate with all people and very good customer service
I am thankful for the work that was put…
I am thankful for the work that was put in to build this great app.
And the customer service is really great
They assess your problem and deliver accordingly
The experience was good easy to access…
The experience was good easy to access the profiles and meet different people. It's just a pity that not all man there needs love others are scammers others are selling whatever others just liers, which makes one to be on the app for a long time. But thank God there are those who really want a good relationship. So thanks for the experience keep it up. I met someone and it's promising to be a good relationship.
Wonderful Results @ Kismia
I have used other dating applications over the years but Kismia is the best I have ever used. I have never had so many positive results with online dating.
Another fake money grabbing site don’t…
Another fake money grabbing site don’t sign up

Reply from Kismia
Five Star provided for Customer Service
This platform is intended for five-star customer service from Kismai agents. However, please be aware that some users may try to scam people. Don't be discouraged from using the app though.
Great experience and helpful customer…
Great experience and helpful customer service
Very detailed in the selection process
Very detailed in the selection process, meeting women that are in line with my profile.
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