While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a billing question and contact support. They replied quickly and explained things clearly. The app works well, and I was the customer service.

Rated 5 out of 5 stars

To be honest the best dating collection they got i seen so far compare with other apps .While many web pages have difficulty share contacts , people not trust each other. Kismia people on the dating a... See more

Rated 1 out of 5 stars

After being on this app for 6 months, NO ONE RETURNS MESSAGES. The app then sets you up for an auto-renewal. By the time you become disgusted with another useless dating site. They have you billed fo... See more

Company replied

Rated 5 out of 5 stars

The experience was good easy to access the profiles and meet different people. It's just a pity that not all man there needs love others are scammers others are selling whatever others just liers, whi... See more

Company details

  1. Dating Service

Written by the company

Kismia is a secure online dating platform available for over 20 countries on Android, iOS and web. It has been uniting the hearts of millions of couples from all over the world for 10 years now. Within this period, more than 51 million people all over the world have signed in to our website and installed our app. From the technical viewpoint, it processes tens of thousands of requests per second, terabytes of secure data and over 50 high availability microservices. With the help of AI, we are always improving the security of our user data, their confidentiality and safety. The neural network is learning from the already available information and always improving in the process, which helps track unusual user behavior at the registration stage, evaluate the risk factor and help safeguard the users from fraudulent activity. To verify the identity of users on the platform we use photo verification and the computer vision model. Do not be lonely in your city. Meet someone with Kismia right away. Create an account and find the love of your life to build a truly happy and long-term relationship in reality. It starts with a conversation. Join now & browse matches you’re truly compatible with!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The entire Kismia Support Team!

As a person who literally is in contact with various customer services from Europe, the speed, accuracy and creativity I have encountered here are thus unmatched!!! 👌
A massive "Thank you!" to the entire Customer Support Team. This is how it should be done - a little AI for content filling but actual ideas stem from a human, and in thus case, humans group of people working together. Wonderful job!!! ♡♡♡♡

5 May 2025
Unprompted review
Rated 4 out of 5 stars

Possibly a credible site

Possibly a non-scam site. Possibly. What I know is that persons there responded, and that their customer support was super-fast and excellent in addressing my concern about a recurring payment. Be aware that such sites have recurring payments even if it's not always apparent!

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Sexy women, easy to talk to, and ready to go

Very easy to navigate, and the girls were all very beautiful and polite and actually seem like they wanted to go date. Unlike some of the other sites I have been on. I would recommend this site to all my friends. I really like how the women engage me Instead of me having to find somebody that will actually talk. I’m hoping to find a nice woman to go out with today it’s a great site very easy to navigate.

13 April 2025
Unprompted review
Rated 1 out of 5 stars

I learned something the painful way

I learned something the painful way! You have to read the positive comments to understand the scam here. It's all about customer service helping them with application problems. They must have a lot of problems with their application. Very rarely do you read something that I found a date. This is engineered to give them a positive review because most people don't read the positive reviews they read the negative ones like I used to. From now on I read everything! I was hit with 43 likes the first night! Lot of scammers want your phone number and want you to move to WhatsApp and we all know what that means! I canceled my subscription the next day. It's worthless it's a scam save your money meet someone in a bar
Edit: I'm surprised trust pilot isn't on to this scam?
Edit: I keep getting strange requests for my phone number all spelled oddly from multiple profiles:

"Hi, im all new here and would like to get to know you better if i could have yur nu mba"
Edit: out of 152 likes from accounts on this website none panned out. They screw you around with a couple of text messages and never get back to you and then their picture disappears! Total bullshit
Edit: I started using reverse image search and determined that these are fraudulent accounts used to sucker you in! I was at 173 likes when I gave up.
Edit: All of a sudden I got a message that I can verify my picture which I did and got a blue check mark. Then I started looking for a blue check marks and out of 243 likes there's one. That's got to tell you everything. 100% BS

23 March 2025
Unprompted review
Kismia logo

Reply from Kismia

Hello, Daniel ! We're sorry to hear about your negative experience. We take security very seriously and work hard to maintain a safe platform for our users. If you come across suspicious profiles or messages, we encourage you to report them to our support team at support@kismia.com so we can investigate further. We suggest being cautious when sharing personal information with anyone you meet online.

If you ever have concerns or need assistance, feel free to contact our support team directly, and we will be happy to assist you. We're constantly working to improve our platform and ensure that users have a positive experience.

Rated 5 out of 5 stars

Thank you

Thank you, I will leave the highest review. 🙂 I really like how quickly and efficiently and professionally I was treated. Thank you in advance, sorry for the trouble, but I'm super happy ❣️

22 March 2025
Unprompted review
Rated 1 out of 5 stars

The people are not from the locations…

The people are not from the locations it says on app. And they changed the protocol so you can't even see were someone is from without buying an add-on to the initial payment you've already made. It's just so shady all together. Not very with the app at all

20 March 2025
Unprompted review
Kismia logo

Reply from Kismia

Hello! We’re sorry to hear you’re not satisfied with the site. The search for profiles is based on your geolocation. Please authorize access for a more accurate search. However, if there are few users in your area, you may see suggestions from nearby cities. If you’re facing issues with location settings, please reach out to our support team at support@kismia.com—we will be happy to assist you! Your feedback is valuable to us.


Rated 1 out of 5 stars

this company is a joke

this company is a joke, they are total scam and will take your money, theyve been taking 23$ a week sometimes twice a week for what i dont know and they will not stop or give it bake stay away

5 January 2025
Unprompted review
Kismia logo

Reply from Kismia

Hello, Glen! We are sorry to hear that you had a negative experience. We are an international dating platform and fully comply with all legal regulations. To provide our users with continuous services, an automatic payment renewal system is used. Our platform offers a range of features designed to help people connect and find meaningful relationships. Please feel free to email us at support@kismia.com. We will be happy to assist you with unsubscribing.

Rated 1 out of 5 stars

NO SUPPORT AT ALL

HI!

IVE BEEN ASKING FOR MY REFOUND FROM 6.01.2025 WHEN YOU TOOK MONEY FROM MY ACCOUNT WITHOUT MY PERMISSION.
I got an answer from one Carla from the paymensection and she said I WAS ASKING TOO LATE????!!!!
IVE BEEN WRITING YOU SINCE 7.01.2025!!!!!😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Can you please FIX THIS FINALLY FOR ME???

I ALSO ASKED SINCE THEN TO CLOSE MY KISMIAACCOUNT TOTALLY???!!!!
NOTHING HAS HAPPENED!!!

NO ANSWER ABOUT THESE TWO QUESTIONS????

WHATS WRONG WITH THE SUPPORTSYSTEM IN KISMIA????????????

CAN YOU AS FAST AS POSSIBLE ANSWER ME AND TELL ME THAT THESE 2 THINGS ARE FIXED??,

HOW COME ITS NOT POSSIBLE FOR YOU TO CLOSE TOOOOOOTALLY MY ACCOUNT?????

SONJA ÅMINNE

7 January 2025
Unprompted review
Kismia logo

Reply from Kismia

Hello, Sonja!

We’re truly sorry for any misunderstanding or inconvenience you’ve experienced. We strive to provide timely support, and we regret that you feel your concerns have not been addressed properly.

Please reach out to our support team at support@kismia.com, and we will make sure to assist you as soon as possible with closing your account and addressing your concerns. We appreciate your patience and look forward to resolving this matter for you.

Rated 1 out of 5 stars

A real scam

A real scam. From Spain, I signed up for a three-day trial for €1.99 and with a click strategically placed to deceive me, they deducted €11.90 from the bank and another €0.99... When I complain in the chat I talk to shameless people... they tell me that I am now a VIP and it is a big lie, all the functions are still blockedThey ask for money for everything. Don't click on anything on this site...it's really dangerous.

1 March 2025
Unprompted review
Kismia logo

Reply from Kismia

Hello, Gabriel! We are sorry to hear that you had a negative experience. We are an international dating platform and fully comply with all legal regulations. Please note that the subscription terms and charges are clearly stated before completing the purchase. . Please, contact our Support Team via support@kismia.com email, we will do our best to resolve your issue.

Rated 1 out of 5 stars

stay away from them they are a scam

I do not usually like to write negative reviews about anybody cuz no matter how great a company can be there's going to be some people that are unsatisfied with the services. however in the case and experience I've had with kismia dating app it is a total scam. first of all I purchased a subscription for one week and I did not receive one message from any girl who I sent a message to or who I matched with. I found this unusual because normally on these dating sites when a girl likes you and you like them simultaneously it always leads to chatting back and forth but here that's not the case I didn't receive one reply from any girl who are matched with. Another thing that was suspect is I have over 60 women who claimed that they liked me but the only way to access those likes is I have to purchase another subscription. so there's a high possibility that these supposedly likes are randomly generated by the company itself and they're not real. and to top it off why I really believe this company is a scam they actually double charged me for a subscription that I did not even subscribe to. I am in the process of trying to get a refund back for this unauthorized charge. obviously this company is a rip-off and they're just trying to take people's money in the name of romance.

13 February 2025
Unprompted review
Kismia logo

Reply from Kismia

Hello, David ! We’re sorry to hear that your experience with our site did not meet your expectations.

Not all users visit the app every day, so responses may take some time. We recommend writing to users who are currently online for a better chance of receiving a reply. Be patient and keep taking the initiative—someone who likes you will reach out!

Regarding the likes you received, all users on our site are real people looking for new connections. Some users may be hesitant to start a conversation first, which is why we offer an automatic greeting feature. If this option bothers you, please contact our support team, and we’ll be happy to help you disable it.

As for the charge, we use an automatic subscription renewal system to ensure uninterrupted access to our services. You can adjust your subscription settings in your profile at any time. As for your payment concerns, please reach out to our support team at support@kismia.com, and we will be happy to assist you.

We appreciate your feedback and are always working to improve our platform. Wishing you the best in your search for meaningful connections!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look