I had a billing question and contact support. They replied quickly and explained things clearly. The app works well, and I was the customer service.
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See what reviewers are saying
To be honest the best dating collection they got i seen so far compare with other apps .While many web pages have difficulty share contacts , people not trust each other. Kismia people on the dating a... See more
After being on this app for 6 months, NO ONE RETURNS MESSAGES. The app then sets you up for an auto-renewal. By the time you become disgusted with another useless dating site. They have you billed fo... See more
Company replied
The experience was good easy to access the profiles and meet different people. It's just a pity that not all man there needs love others are scammers others are selling whatever others just liers, whi... See more
Company details
Written by the company
Kismia is a secure online dating platform available for over 20 countries on Android, iOS and web. It has been uniting the hearts of millions of couples from all over the world for 10 years now. Within this period, more than 51 million people all over the world have signed in to our website and installed our app. From the technical viewpoint, it processes tens of thousands of requests per second, terabytes of secure data and over 50 high availability microservices. With the help of AI, we are always improving the security of our user data, their confidentiality and safety. The neural network is learning from the already available information and always improving in the process, which helps track unusual user behavior at the registration stage, evaluate the risk factor and help safeguard the users from fraudulent activity. To verify the identity of users on the platform we use photo verification and the computer vision model. Do not be lonely in your city. Meet someone with Kismia right away. Create an account and find the love of your life to build a truly happy and long-term relationship in reality. It starts with a conversation. Join now & browse matches you’re truly compatible with!
Contact info
United States
- support@kismia.com
- kismia.com
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Fantastic customer care
Great site!
I paid for error a vip suscription and…
I paid for error a vip suscription and they refunded the money too Quick after sending a mail. I’m so glad about that. Thank you very much.
I had Mary from Customer service very…
I had Mary from Customer service very easy to work with and Wonderful need more understanding agents like her great customer service
Good service
The entire Kismia Support Team!
As a person who literally is in contact with various customer services from Europe, the speed, accuracy and creativity I have encountered here are thus unmatched!!! 👌
A massive "Thank you!" to the entire Customer Support Team. This is how it should be done - a little AI for content filling but actual ideas stem from a human, and in thus case, humans group of people working together. Wonderful job!!! ♡♡♡♡
Possibly a credible site
Possibly a non-scam site. Possibly. What I know is that persons there responded, and that their customer support was super-fast and excellent in addressing my concern about a recurring payment. Be aware that such sites have recurring payments even if it's not always apparent!
Easy Going Platform with beautiful Girls
Very easy going platform and the girls are also good, smart and beautiful. The support staff is also good and helpful for any queries!!
Sexy women, easy to talk to, and ready to go
Very easy to navigate, and the girls were all very beautiful and polite and actually seem like they wanted to go date. Unlike some of the other sites I have been on. I would recommend this site to all my friends. I really like how the women engage me Instead of me having to find somebody that will actually talk. I’m hoping to find a nice woman to go out with today it’s a great site very easy to navigate.
Best customer service ever
Best customer service ever !
Very active, nice and polite.
Thank you Sergio for your help !
I learned something the painful way
I learned something the painful way! You have to read the positive comments to understand the scam here. It's all about customer service helping them with application problems. They must have a lot of problems with their application. Very rarely do you read something that I found a date. This is engineered to give them a positive review because most people don't read the positive reviews they read the negative ones like I used to. From now on I read everything! I was hit with 43 likes the first night! Lot of scammers want your phone number and want you to move to WhatsApp and we all know what that means! I canceled my subscription the next day. It's worthless it's a scam save your money meet someone in a bar
Edit: I'm surprised trust pilot isn't on to this scam?
Edit: I keep getting strange requests for my phone number all spelled oddly from multiple profiles:
"Hi, im all new here and would like to get to know you better if i could have yur nu mba"
Edit: out of 152 likes from accounts on this website none panned out. They screw you around with a couple of text messages and never get back to you and then their picture disappears! Total bullshit
Edit: I started using reverse image search and determined that these are fraudulent accounts used to sucker you in! I was at 173 likes when I gave up.
Edit: All of a sudden I got a message that I can verify my picture which I did and got a blue check mark. Then I started looking for a blue check marks and out of 243 likes there's one. That's got to tell you everything. 100% BS

Reply from Kismia
Thank you
Thank you, I will leave the highest review. 🙂 I really like how quickly and efficiently and professionally I was treated. Thank you in advance, sorry for the trouble, but I'm super happy ❣️
The people are not from the locations…
The people are not from the locations it says on app. And they changed the protocol so you can't even see were someone is from without buying an add-on to the initial payment you've already made. It's just so shady all together. Not very with the app at all

Reply from Kismia
this company is a joke
this company is a joke, they are total scam and will take your money, theyve been taking 23$ a week sometimes twice a week for what i dont know and they will not stop or give it bake stay away

Reply from Kismia
NO SUPPORT AT ALL
HI!
IVE BEEN ASKING FOR MY REFOUND FROM 6.01.2025 WHEN YOU TOOK MONEY FROM MY ACCOUNT WITHOUT MY PERMISSION.
I got an answer from one Carla from the paymensection and she said I WAS ASKING TOO LATE????!!!!
IVE BEEN WRITING YOU SINCE 7.01.2025!!!!!😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Can you please FIX THIS FINALLY FOR ME???
I ALSO ASKED SINCE THEN TO CLOSE MY KISMIAACCOUNT TOTALLY???!!!!
NOTHING HAS HAPPENED!!!
NO ANSWER ABOUT THESE TWO QUESTIONS????
WHATS WRONG WITH THE SUPPORTSYSTEM IN KISMIA????????????
CAN YOU AS FAST AS POSSIBLE ANSWER ME AND TELL ME THAT THESE 2 THINGS ARE FIXED??,
HOW COME ITS NOT POSSIBLE FOR YOU TO CLOSE TOOOOOOTALLY MY ACCOUNT?????
SONJA ÅMINNE

Reply from Kismia
A real scam
A real scam. From Spain, I signed up for a three-day trial for €1.99 and with a click strategically placed to deceive me, they deducted €11.90 from the bank and another €0.99... When I complain in the chat I talk to shameless people... they tell me that I am now a VIP and it is a big lie, all the functions are still blockedThey ask for money for everything. Don't click on anything on this site...it's really dangerous.

Reply from Kismia
stay away from them they are a scam
I do not usually like to write negative reviews about anybody cuz no matter how great a company can be there's going to be some people that are unsatisfied with the services. however in the case and experience I've had with kismia dating app it is a total scam. first of all I purchased a subscription for one week and I did not receive one message from any girl who I sent a message to or who I matched with. I found this unusual because normally on these dating sites when a girl likes you and you like them simultaneously it always leads to chatting back and forth but here that's not the case I didn't receive one reply from any girl who are matched with. Another thing that was suspect is I have over 60 women who claimed that they liked me but the only way to access those likes is I have to purchase another subscription. so there's a high possibility that these supposedly likes are randomly generated by the company itself and they're not real. and to top it off why I really believe this company is a scam they actually double charged me for a subscription that I did not even subscribe to. I am in the process of trying to get a refund back for this unauthorized charge. obviously this company is a rip-off and they're just trying to take people's money in the name of romance.

Reply from Kismia
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