Kismet Blackwood logo
Visit website

Kismet Blackwood Reviews 

177
•
TrustScore 5 out of 5

4.9

Gift Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and helpful staff, noting that the outstanding customer service makes every single interaction truly pleasant and welcoming. People also highlight the exceptionally fast delivery service alongside secure packaging that ensures all ordered items arrive safely without any issues. Some reviewers were happy with the smooth online shopping process and the wonderful selection of popular brand items available across the entire site. Consumers constantly appreciate the very competitive prices, convenient delivery options, and beautiful gifts tailored perfectly for family members and special occasions.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing satisfaction with their items. Consumers... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting consistently fast postage and... See more

Service

Consumers find service to be exceptionally positive, quick, and efficient. Reviewers frequently highlight... See more

Staff

Reviewers express delight and satisfaction with the friendly and welcoming staff. Consumers consistently note... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful shop staff and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Awesome customer service, really helpful shop staff and excellent prices on my doorstep! Where I would have had to travel to Cardiff/Merthyr to find what I needed a quick trip to Blackwood is much mor... See more

Rated 5 out of 5 stars

Ordered some nomination charms as I had the bracelet for my birthday. Asked if they would show me how to change the links, they very kindly not only showed me but did each one, took out some links to... See more

Rated 5 out of 5 stars

I ordered a Jellycat. There was an issue with the order however once I notified the store they were quick to find it and rectified it straight away. They sent the order the same day special delivery a... See more

Rated 5 out of 5 stars

This is literally the best company I have EVER used. Such a huge variety of items at competitive prices and their customer service is second to none. They are worth so much more than a 5 star review.... See more

Company details

  1. Gift Shop
  2. Coffee Shop
  3. Greeting Card Shop
  4. Home Goods Store
  5. Jewelry Store
  6. Tea House

Written by the company

Established in 2003 we are a family run female led business that started out by selling furniture in Tredegar, South Wales. In 2005 we moved to Blackwood, Caerphilly where we opened a two story retail store in the former Bier Keller, expanding our range of products to Furniture to homeware. 2007 was the start of an extremely tough year for us and many other businesses across the UK as the credit crunch hit, forcing us to change how the business operated. No one was buying furniture anymore so we moved into selling gifts, Jewellery, Cards. Womens Fashion accessories, Soft Toys & homeware. 2012 saw some more changes with the introduction of Number 5 The Tea Room. Which offers afternoon tea, cakes, coffees, and snacks. 2012 was also the first year we went online with Kismetblackwood.co.uk where we now stock nearly 3000 products from major brands including: Jellycat, Nomination Italy, UNOde 50, Katie Loxton, Joma London, Powder Designs and many more.

Contact info

4.9

Excellent

TrustScore 5 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(177)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Awesome customer service

Awesome customer service, really helpful shop staff and excellent prices on my doorstep! Where I would have had to travel to Cardiff/Merthyr to find what I needed a quick trip to Blackwood is much more convenient. Definately my go-to shop for Warhammer and whenever my daughter wants her Jellycat fix!

9 May 2026
Rated 5 out of 5 stars

Recommended by a friend

Recommended by a friend. Great online experience- speedy delivery and well packaged. A present for my daughter (unopened as of yet) but I know she will love it!
I do prefer to try and support smaller local businesses when I can so this little shop is ideal!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Love the fact that the shop stocks high…

Love the fact that the shop stocks high quality stock items, the shop is local and easy to order on line. The interactions through social media and the public is exceptional. The community is allowed to get involved with competitions etc.
well done to you all

9 April 2026
Rated 5 out of 5 stars

Online Jellycat Order

Made an online order for a Jellycat I had pre-registered for. Process to order was easy and straight forward and delivery was very quick.
Excellent customer Service. Thank you very happy with my order.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Lovely shop

Lovely shop, bought something online and delivery was super fast. Very happy with the new jellycat I got for my daughters birthday.

7 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look