The Patriot faucet that we received was good quality and did meet our expectations. The finish was very nice with no visible signs of any damage or scratches. The water flow coming out of the faucet... See more
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Really liked the faucet for a stand alone tub. Though the instructions sent were for a wall mount faucet. The challenging aspect to the install was with the 1/2" straight water supply lines as they ne... See more
Excellent product. Was searching for months to find a tub spout with a diverter that was longer than 8 inches. Wanted one at 12 inches, but the 10in spout from you is working wonderfully.
I received the parts I needed, that was no problem, but I asked several times if there was a special tool or wrench to remove the faucet cylinders, which was never answered. I figured out that I need... See more
Company details
Written by the company
At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond. Founded in 1999, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability. We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects. Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON Guarantee
Your satisfaction is at the heart of everything we do
Your satisfaction is at the heart of everything we do. At Kingston, we stand behind every product with a simple promise: quality you can rely on and service you can trust. Every faucet, sink, tub, and accessory is designed to meet rigorous performance standards, ensuring lasting durability and timeless style. With over 20 years of experience in kitchen and bath, Kingston is a name you can count on. All of our products are backed by reliable manufacturer warranties for peace of mind, and our U.S.-based support team is ready to assist with questions, orders, or installation. For designers, builders, and contractors, our Trade Program provides exclusive benefits and dedicated account consultants to support your projects. And for all customers, our straightforward return process ensures a worry-free experience. When you choose Kingston, you’re not just purchasing a product; you’re gaining a trusted partner committed to delivering exceptional design, uncompromised quality, and a customer experience that puts you first.
Contact info
12775 RESERVOIR ST., 91710, Chino, United States
- 877-252-7277
- contact@kingstonbrass.com
- kingstonbrass.com
3.7
Average
197 reviews
Hasn’t replied to negative reviews
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Great warranty
Great warranty, always has replacement parts.
Their not cheap but good quality.
2 May 2025
Excellent product
Excellent product. Was searching for months to find a tub spout with a diverter that was longer than 8 inches. Wanted one at 12 inches, but the 10in spout from you is working wonderfully.
27 March 2026
Prompted polite service quick response…
Prompted polite service quick response to all inquiries
1 April 2026
Great products
Great customer service, easy to place orders, and great products. My bathrooms and kitchen have beautiful Kingston brass products
30 March 2026
Have install but delivery was good and…
Have install but delivery was good and have had very good prior experience
26 March 2026
The service was very good
The service was very good. However, they sent me the wrong part twice
1 April 2026
I only gave it 4 stars because the…
I only gave it 4 stars because the showerhead is so tiny. It’s going to have to be replaced now.
1 April 2026
Fast shipping …great quality faucet not…
Fast shipping …great quality faucet not like the cheep stuff I seen at Lowe’s and Home Depot. I will definitely be using Kingston for all my future purchases.
31 March 2026
There was a glitch getting order status…
There was a glitch getting order status info. Yet, Miguel was very helpful when I called your Pro department.
26 March 2026
BUYER BEWARE
BUYER BEWARE! Kingston Brass Inc. is a sham company selling sub-par plumbing fixtures. I have had nothing but problems with finish flaking off the 2 year old fixtures, Kingston's "customer service" tells me Kingston will not replace them saying "the finish is considered a living finish" and will change over time. Weasel words. Flaking off and showing the base metal is not a "living finish," it is just badly made. The shower diverter has also failed, also only 2 years old. Kingston brass has a 10 year warranty but they do not honor that. All were installed during our bathroom reno by a certified and experienced plumber. We are so disappointed with our new bathroom and now have to pay out of pocket for all the repairs and replacement of our fixtures.
5 April 2026
Unprompted review
Fast delivery and top quality product!
Fast delivery and top quality product built to last and the over all look and design makes our new bathroom vanity look and feel more special than before.
Thank you
25 March 2026
Price was reasonable
Price was reasonable. Quality is outstanding. Arrived quickly. Drain kit seems to need to be stepped up. I am satisfied.
Thanks
1 January 2026
Good customer service and communication…
Good customer service and communication from KB rep. Delivery is fast.
25 February 2026
By requiring a signature at delivery…
By requiring a signature at delivery and the shipper not providing a delivery window, I had to lose a day of work and stay home, push my plumber off, and extend the finishing date of the house I'm finishing. This $200 faucet has cost me thousands, if not tens of thousands, of dollars. Also, the internals are cheap.
5 March 2026
Very disappointed in the product and the service
The Kingston Brass warhouse is less than 500 miles from me, and it still takes 4 business days to get an order from them. They delivered a diverter that leaks. I called and rather than help me over the phone the agent told me to email the warranty department. They said they would get back to me in 48 hours. We're getting close to 72 hours, and nothing. Meanwhile my job is being held up by their defective products. I'm very disappointed.
19 February 2026
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