kingsdeneproperty.com Reviews 214

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly impressed with quick response times and a smooth user experience. However, some people were dissatisfied with the service once they moved in as tenants, specifically mentioning a lack of repair reports and an ongoing issue with a leaking roof that was not adequately addressed. These reviewers also noted that the property manager sided with the landlord, leading to a perception of little to no customer service for tenants after moving in.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, praising the professionalism and efficiency of the staff.... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the fast and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just been through the rental process with Kingsdene and they can't be faulted. Everything was so quick and seamless in comparison to many other letting agents over the years. Charle... See more

Rated 5 out of 5 stars

Once again I'm incredibly happy with my experience with Kingsdene. Their attention to costumer service is outstanding. I would like to shout out Faye Hamilton for her brilliant work with us... See more

Rated 5 out of 5 stars

I have been dealing with the lettings team at Kingsdene (formerly when they were employed by JLL too) for many years and they are excellent. The team (I usually deal with Lela and Laura) are very resp... See more

Rated 5 out of 5 stars

Kingsdene has helped us massively in securing a flat that is so lovely and will be a great flat for us as a couple until we decide to buy a property. Charley Wosser was our agent and was so helpful an... See more


Company details

  1. Real Estate Consultant

Written by the company

One of the North's leading estate agents focused on urban living and with a reputation for delivering above and beyond client expectations. Our team offers an unrivalled service in all aspects of the residential property market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Thanks Charley

Charley, Victoria and Oli were really helpful and it meant I could secure a flat quickly which was needed! Highly recommended.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Smooth process

Charley helped me find my first home. She was always available, helpful and communicative. I was also allowed to do multiple viewings at the property. Overall, I had a great experience and the people involved made the process quick and easy.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

First-time buyer

I’m a first-time buyer and was quite nervous with little knowledge of the process, Kingsdene and Charley Wosser were very attentive and helpful whenever I had any queries and were always prompt in getting back to me, the sale went through on time with no problems for which I’m very grateful

14 November 2025
Unprompted review
Rated 5 out of 5 stars

The agent was great to work with from…

The agent was great to work with from the very start. Really friendly and patient, even showed me the flat twice to help me feel confident with my choice. They kept everything running smoothly between the solicitors and mortgage brokers, which made the whole process much easier. Definitely a positive experience.

1 July 2025
Rated 5 out of 5 stars

Lovely group of people and facilitated…

Lovely group of people and facilitated visits multiple times at short notice. Jacob was my main agent and he was helpful and responsive throughout the whole process, allowing as smooth a purchase as possible.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Good work!

I appreciate service and help provided by Kingsdene. They provided a great flat, asked all the questions and solved all the problems right on time. If I'll need to rent a flat once again, I'll get back to them!

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Viewing

Charley did a good job on the property search for me and my family. It was a great time to spend the hours with her during the viewing

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Great agent

Great agent, clear, knowledgeable, and attentive.

Great to see the apartment on video call. Allowed me to understand the layout. Showed me options explained the costs and how to make an offer.

Asked for the business in a professional manor and answered all my questions.

Very confident to do business with this company.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Jacob

Jacob was absolutely fantastic throughout the whole process. From the moment I went to view the property, he made everything straightforward and stress-free. I decided to take the property on the spot, and Jacob immediately walked me through the next steps, clearly explaining what was needed from me and my friend to secure it. He was responsive, professional, and always happy to help with any questions we had. Within just a few days, everything was sorted and ready to go. Couldn’t have asked for a smoother experience highly recommend working with Jacob!

Luke

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Great help from Charley

Needed help finding a tenant for my apartment.
Charley Wosser was a great help. Found me a tenant that matched my criteria in no time. Thanks Charley!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

This is my first time selling my apartment. My sales agency, Charley always does a great job. She is nice and super helpful and can solve the buyers’ problems which let the things done right.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Charley has been the best sales negotiator!

Charley has made buying my first home such a smooth process. She has always been there to speak to whenever I needed anything and went above and beyond with anything she could. I greatly appreciate the work she has put in the last few months as she has been the best part of my buying team. I would recommend Charley to anyone looking to buy a property as she works hard and is always there for anything you need.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic.

After looking for an apartment for 4 months, Kingsdene properties managed to find us the most perfect apartment in a matter of days. I would like to say a special thank you to Charley Wosser, who has looked after us so well and been professional, polite and competent throughout. 10/10.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Kingsdene Estate Agents, Leeds

Our agent - Lela Lyon at Kingsdene was fantastic throughout the selling process from the beginning/
listing and especially so during the conveyancing process. Professional and helpful and at all times, Lela demonstrated her knowledge, experience and positivity in every communication.
Lela was a joy to work with and a real asset to Kingsdene; highly recommended and would give 6 stars if an option!

26 September 2025
Unprompted review

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