King Casino Reviews 

401
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant delays and issues with withdrawing their winnings, often waiting weeks or even months for payouts. Reviewers frequently encountered unhelpful customer service, characterized by generic responses, repeated questions, and abrupt chat terminations without resolving their concerns. People also experienced problems with the website, including being logged out automatically, issues with password resets, and accounts being closed without explanation after winning. Some people also felt that the company's practices, such as requesting multiple documents for verification despite prior approval, led to delays in payments. A few other people also expressed concerns about the site's practices regarding funds and payouts.

What people talk about most

Payment

Reviewers highlight significant dissatisfaction with the payment process, frequently reporting issues with... See more

Customer service

People report negative experiences with customer service, often describing it as a masterclass in avoidance... See more

Website

Consumers express significant dissatisfaction with the website, with many describing it as highly... See more

Response time

Customers consistently note negative experiences with response times, with many reporting prolonged delays... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant delays and difficulties... See more

Reviews shaping this summary

Rated 2 out of 5 stars

In most respects a okay online casino but shocking is the withdrawal times iv had to wait a week for one and put this down to being my first withdrawal but second took just as long dont use if you don... See more

Rated 2 out of 5 stars

System locked up on game. Cannot access any games at all and have credit I cannot use No answer on customer support chat. Just virtual assistant that does notthing

Rated 1 out of 5 stars

Tried to withdraw and haven’t had any issues before. Account already verified a while ago and now they are asking for bank statements again?! Been 48 hours and still absolutely nothing and looking... See more

Company replied

Rated 1 out of 5 stars

Absolutely disgusting won €1500 sent all documents all was approved yet my payout Is apparently stuck in a que that I have to just be patient for 7 days later.... Looking at these other reviews I g... See more

Company replied


Company details

  1. Online Casino or Bookmaker

Written by the company

King Casino is a fully licensed and regulated online casino, operating under the strict guidelines of the UK Gambling Commission. This means that we meet the highest industry standards for security, fairness, and responsible gaming, giving our players complete confidence when they play with us. We take fairness seriously, ensuring that all our games are regularly tested and independently audited, so you can trust that every spin, deal, and bet is completely random and transparent. Whether you prefer slots, table games, or live casino experiences, you'll find a huge selection of top-quality games from the industry's most trusted providers. At King Casino, we also put player safety first. Our platform is designed with advanced security measures to protect your personal and financial information, and we are fully committed to responsible gambling. We offer a range of tools to help players stay in control, including deposit limits, time-outs, and self-exclusion options. Whether you're a casual player or a seasoned gamer, King Casino delivers a premium online gaming experience with fair play, security, and transparency at its core.


Contact info

1.8

Poor

TrustScore 2 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(401)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Don't waste your time on taking the…

Don't waste your time on taking the bonus when signing up unless you win over 3000 you're getting nothing.gamea are okay will review again once my pending withdrawal comes through.

27 June 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Ryan

I can see your withdrawal was processed successfully the following morning. We hope you come back and play with us again.

Rated 1 out of 5 stars

Wow - Biggest Scamming site out there.

Wow. They like to take your money but if you win anything then it’s a nightmare to withdraw. Keeps asking for the same documentation even though it’s been uploaded say a week ago. Deposit fine. Withdrawal is a no no. Complaint don’t get raised or acknowledged. Avoid as all cost. Try the following. BWIN. LADBOOKES. PARTYPOKER. JACKPOTJOY. AND MANY MORE JUST MOT THESE GUYS.

Gambling Commission - Please look into this. I am not the only one facing these issues.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

hi im known as the major on all casino…

hi im known as the major on all casino sites been i have over 2000 views i recomend people to play on trusted casinos bet 365 mrQ betvictor netbet thegrovsnor videoslots 32red and many more i would just like to say that i signed up to kingcasino and not bad site good selection of games nice layout and quick withdrawals if you have any issue with any of the casinos above or others dont hesitate to find me here and i will see if i can resolve the problem with the casino as i have done for many people in the past KINGCASINO is worth ago best regards.

19 June 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Harrison

Thank you so much for the glowing review! We very much appreciate the positive feedback. We hope you come back and play with us again in future.

Rated 1 out of 5 stars

Total rip off

Total rip off. Money not gambled taken from my account. Reported to customer services who couldn't care less. Too much choice available to be bothered. Go anywhere but here. They are 666casino as well. Avoid both. Jackpot joy much better.

12 June 2024
Unprompted review
Rated 1 out of 5 stars

Very poor games contstant errors and…

Very poor games contstant errors and kicking you out the games. After £100 deposit I had my biggest win £4.20. Not a single bonus landed. Absolute scam. Self exclusion for 5 years. Boycott avoid close them down.

22 May 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Darren

Sorry to hear you haven't had fun on site. Our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator, iTech Labs and used by the most heavily regulated gambling platforms around the world. This means that game outcomes are generated randomly and only ever based on luck.

If you have any further questions please reach out to us at support@kingcasino.com

Rated 1 out of 5 stars

Unfortunately I can’t give this a zero…

Unfortunately I can’t give this a zero rating, if I could I would I submitted a withdrawal on the 23rd of may and still not reached my account. The customer service team are very polite and professional however it’s like a dirty little secret that can’t be talked about when asking for my money

23 May 2024
Unprompted review
Rated 1 out of 5 stars

Very bad platform they only send you…

Very bad platform they only send you bonuses once you’ve reached your deposit limit therefore you can’t redeem them.
Rude customer services

1 June 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Jason

Sorry to hear you had a negative experience with us. We go to great lengths to ensure playtime is fun and fair. Which means sometimes we have to impose limits. We hope you have more fun, should you play with us again.

Rated 1 out of 5 stars

They don’t process your withdrawl you…

They don’t process your withdrawl you go to live chat and explain your circumstances and they ban your account and don’t let you know anything it was for €1350

29 May 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Conor

We're sorry to hear you had a negative experience with us. If this issue has still not been resolved, please get in touch with us at support@kingcasino.com

Rated 3 out of 5 stars

Great payouts - but....

Will change review if things are amended.
Have withdrawn £1500 in profit from the site and all has been great with cashouts being in my bank next day - until needing to speak to someone regarding what additional documentation is required. Chat timed out 3 times with no solution and now my account it disabled. Once this has been resolved I will change my review but until this I have had no issues at all for weeks!

29 May 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. Money never uploaded to my account. They refused to return to my account( i never even made a bet) they didnt know where the moneny went and refused to help. Literally a comolete scam. I have no idea how these places are legal

18 May 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Ollie

Thanks for taking the time to leave us a review We're sorry for the inconvenience, funds should be visible in your account. If you have any further issues please don't hesitate to contact us at support@kingcasino.com

Rated 5 out of 5 stars

Brill site better than others and fast…

Brill site better than others and fast payout stewie24

4 May 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi STUART

Thank you for leaving us a positive review. We're glad to hear you had a quick and easy payout. We hope its the first of many!

Rated 4 out of 5 stars

Really good and one of the best

Really good and one of the best
Danbut1410

29 April 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Daniel
Thanks so much for taking the time to leave us a review. We greatly appreciate the positive feedback. Play on!

Rated 4 out of 5 stars

All round satisfactory site and a good…

All round satisfactory site and a good choice of games. The bonuses are not bad but I think that the 35X wagering on winnings from some bonuses is a bit excessive. Eastybaby.

28 April 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Mark

Thanks for taking the time to leave us a review. We love the feedback and appreciate your honesty. We hope you come back and play with us again.

Rated 5 out of 5 stars

Brilliant very fast very fair pay…

Brilliant very fast very fair pay withdrawal

26 April 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Sara

Thanks for taking the time to leave us a positive review. We're delighted to hear you've had a fast and fun experience with us.

Rated 5 out of 5 stars

Great experience

Great experience

27 April 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Jon

Thanks for leaving us a positive review. We hope this great experience was the first of many.

Rated 5 out of 5 stars

Great variety of games

Excellent wide variety of games

18 April 2024
Unprompted review
King Casino logo

Reply from King Casino

Hi Neil

We greatly appreciate you taking the time to leave us a positive review. Thrilled to hear you're happy with our selection of games. We hope you come back and play with us again.

Rated 5 out of 5 stars

Quick pay out

Quick pay out
Adam styles

26 April 2024
Unprompted review
King Casino logo

Reply from King Casino

Thanks for leaving us a positive review. Glad to hear you had a quick and easy pay out. We hope theres more to come.

Rated 5 out of 5 stars

King is a very good site winnings are…

King is a very good site winnings are good pays well sometimes and get good promotions and free spins Landen20@

26 April 2024
Unprompted review
King Casino logo

Reply from King Casino

Thanks for leaving us a glowing review. We're happy to hear you're pleased with our promotions. Play on!

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