We ordered a Christmas gift for our niece at the beginning of December. We immediately got shipping tracking information but for several weeks it just said "label created" and "USPS awaiting package."... See more
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Was disappointed in the packaging (tape). Puzzle wasn’t as bright and colorful as expected either
I really wish you had not changed the size of your product; I understand that material costs have gone up, however I would have understood and paid more, now the one I bought in the past looks awkward... See more
Was disappointed with how package arrived! Package was not in great shape! Box was broken but puzzle was okay. I thought colors would be brighter! Present was a hit…
Company details
Written by the company
We are the toy experts. Our mission is to enrich families and provide "A Smarter Way to Play" by inspiring creativity and sparking curiosity. We design and curate world-class toys and games, while providing an extraordinary customer experience.
Contact info
United States
- kindlytoys.com
3.4
Average
389 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Very poor experience …
My purchase will take 15 days to arrive at the destination. It wasn’t shipped out for 10 days and then 5 more days to arrive at the destination. This was a gift for a child’s birthday and it will end up taking 15 days to complete the shipment. This is what they say is the date it will arrive. Time will tell. Totally unacceptable!! I had to email support twice. They lost track of my order.
31 July 2025
Unprompted review
Package never received
Package never received
Customer service never responded to multiple emails
8 June 2025
My nephew enjoys the the bright colors…
My nephew enjoys the the bright colors and interacts with the puzzle more than a few seconds and runs off to play with something else, it holds his attention!
8 June 2025
Ordered 4 glass ornaments for Christmas…
Ordered 4 glass ornaments for Christmas last year. Two came with correct "First Christmas" dates. Two were incorrect. Company corresponded first few contacts the first of this year, but am no longer receiving responses to my calls or emails. Ended up just making labels with correct dates to cover up the wrong imprinted dates. Disappointed with customer service
12 December 2024
Unprompted review
I still have yet to receive the…
I still have yet to receive the Father’s Day gift I ordered. It says delivered and no package. No response from their customer service
4 July 2025
Unprompted review
Everything
4 June 2025
Never received!!
ordered a fathers day gift for my husband. Says it was delivered, but I never received the order. Have emailed several times and get no response. Definently not recommended.
2 July 2025
Unprompted review
I ordered a puzzle with pegs and did…
I ordered a puzzle with pegs and did not receive what I ordered. I contacted customer service and it has been 4 days since I submitted the requested photo with no response.
3 June 2025
No customer service
Placed a custom order on June 3, 2025. I have a confirmation email & my credit card has been charged. My order number does not work on their website & I can't get any status of when my order will arrive. Terrible customer service!
26 June 2025
Unprompted review
Definitely a scam
Definitely a scam, ordered some hats, said they were delivered never received, money was immediately deducted on the day I ordered, have contacted multiple times no response
21 May 2025
Unprompted review
I would strongly advise against ever…
I would strongly advise against ever doing business with this company. Their customer service is nonexistent. Spend your money elsewhere
29 May 2025
Unprompted review
The gift was perfect for my grandson's…
The gift was perfect for my grandson's Preschool teachers. A sweet token to show appreciation. Beautifully crafted.
10 May 2025
My baby girl LOVES it
8 May 2025
Both my 1yr old and 8 yr old granddaughters had fun together with it
Both my 8 yr old and 1yr old
7 May 2025
So this was unique
So this was unique, and because I have a great nephew, and this was his first Easter, i wanted to do something special....it was perfectly crafted!
3 April 2025
Slow delivery from China
Wish I had known how many weeks the delivery was going to be from China. The “First Easter” gift I ordered more than two weeks ahead did not make it in time.
5 April 2025
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