Kindle Amazon Reviews 

201
•
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, most reviewers were let down by their experience overall. Consumers expressed deep frustration because many previously purchased books completely disappeared from their digital libraries, and downloading new content has become an unreliable nightmare. Buyers frequently struggled with poor device performance and found the customer support team completely unhelpful when attempting to resolve these frustrating technical glitches. Some reviewers were happy with older devices they used in the past, appreciating their long-term reliability for reading digital books. Despite these fond memories of older hardware, many individuals remain extremely disappointed by the closed ecosystem and restrictive purchase policies affecting newer product generations.

What people talk about most

Product

Customers consistently note negative experiences with product, pointing out that older devices are no longer... See more

User experience

Reviewers highlight negative aspects of user experience, stating that instructions are terrible and... See more

Customer service

Reviewers mention deep frustration about customer service, highlighting unintelligent chat boxes and... See more

Website

Users describe negative interactions with website features, noting that navigating inside books is nearly... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I have just replaced my 15 year old kindle with a new kindle paperwhite 12th generation. I had several hundred books on my old kindle, grouped into 3 categories. The books have not downloaded prop... See more

Rated 1 out of 5 stars

I own a 2024 Kindle and now all the books in my Kindle library have "been removed and no longer available, " per Kindle, plus I cannot download new Amazon ebook purchases. Spent 3 days trying everyth... See more

Rated 1 out of 5 stars

Like many Kindle customers I was informed that my Kindle e-reader would "no longer be supported" and if I wanted to buy new books I would need a new one. So I bought a new Kindle Fire which in my opin... See more

Rated 1 out of 5 stars

I cannot access any of the books I purchased for my kindle. I contacted customer service and after agonizing delays with their chat system the person told me to deregister my device and re register i... See more


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1.3

Bad

TrustScore 1.5 out of 5

201 reviews

5-star
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1-star

No history of asking for reviews

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1.3

All reviews

(201)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can’t get my hands off my new tablet

I am passionate about reading. Like every other bookworm, I prefer a hard-copy book. However, in this modern-day era is much easier to find ebooks rather than hard copies. And it’s way cheaper as well 😀
Finally, I granted myself a proper reading tablet - Kindle. I did thorough research on whether it is better to buy a regular tablet or a Kindle. So, if your purpose is for reading, I recommend Kindle for many reasons.
First, it is more comfortable to hold it and read.
Second, its screen doesn't have a blue light, and it won’t tire your eyes after a couple of hours of reading.
Third, you can read outside and in daylight too, which will be much harder with a regular tablet.
And finally, the price is quite reasonable.

8 January 2024
Unprompted review
Rated 2 out of 5 stars

I have Kindle 10th generation

I have Kindle 10th generation.
It works well except I am unable to connect it to my laptop. So I am forced to purchase only books from kindle library. I can’t transfer my own files. But that’s not a reason I gave them 2 stars. The main reason is because it impossible to contact them. I tried all emails and everything. Nothing. That’s the most irritating thing.

14 December 2022
Unprompted review
Rated 1 out of 5 stars

Steal your money

I bought a book on Amazon and out of nowhere they charged me 17,50 on my creditcard. Never mentioned any costs when I downloaded the app.

23 October 2023
Unprompted review
Rated 1 out of 5 stars

Doesn’t work properly on iPad

Doesn’t work properly on iPad

Blew 25 quid on a comic and when it goes full screen the page goes blank, apparently it’s a known bug and had been for years . Wish I’d known before and I wouldn’t have wasted my time and money

25 November 2023
Unprompted review
Rated 1 out of 5 stars

Sick content for sick people

Sick content for sick people.
I don't know who is worse, the people who write this or the people who who read it.
I received an advert for 2 kindle books which still haunt me to this day.
I will therefore never subscribe to Kindle and think these writers who promote child abuse and pedoephlia should be in prison and the people who read it!!

11 October 2023
Unprompted review
Rated 1 out of 5 stars

Gen 11 kindle - faulty …

My Gen 11 Kindle has had an intermittent fault, I stupidly didn't get in touch before the warranty ran out so it finally died completely. Less than 2 years old. Amazon came up with £47 and 15% of a warranty as a discount? Of course they haven't applied it and the link to get back to the chat is now unavailable. I am also banned from reviewing my device. An update. The £47 is going into my bank? Not what I was told. The 15% discount may appear on my account in 3-5 days. The 20% promotion may apply if I return my broken device but there's no guarantee.

28 October 2023
Unprompted review
Rated 1 out of 5 stars

I am an authors wife

I am an authors wife. My husband has had his book series on Amazon for a while now. He has worked on his stories on and off for many years, which culminated in a series that I encouraged him to publish via Amazon indie authors.
Everything was fine for quite a while, until he decided to re edit a couple of grammar mistakes in his books and then also decided to put them on kindle.
Suddenly while we were on the only foreign holiday we’ve had since 2005. They sent a message saying they were closing his account?
They didn’t give a reason or any way for him to correct any issues.
He hasn’t sold them anywhere else, he has written them by himself.
All sounds a bit fishy to me. Have asked a few times now if they can do something, but they haven’t done anything.
Anyone wanting to publish your books, don’t bother, they take what they can initially then close you down if you don’t sell anymore. Very bad service.
As an ex military soldier discharged with ptsd, this has affected him in the worst of ways. I’m left picking up the pieces. He doesn’t even want to look at his books now. It’s not like we had any money to spare on extras either. Awful way to treat anyone.

11 October 2023
Unprompted review
Rated 1 out of 5 stars

Kindle Book Amazon Corruption

I need to know the reason behind
Following letter,

On the account their was 1456 kpnd readers , but some day last aug 17 th that was mentioned after I did an advertisement campaign on My personal website

Which is my trusted publication web. There was 3 potential readers red the book and. Gave 1400 viewes, for my book published on kdp.

Now they say,

Following

Hello,

We are reaching out to you because we detected accounts attempting to manipulate Kindle services by simulating reading or borrowing activity on your titles.

You do not need to take any action, however, we will block the activities of these malicious accounts and their effects on payments. This means that you will still receive royalties associated with legitimate reading activities, but you will not receive royalties associated with activities related to these accounts.

Please note that this notice does not represent a change to your account status but is sent to make you aware of how our security countermeasures will affect your previously reporting page count and your royalty payments.

We understand you might have questions regarding the nature of how we detect these activities; however, please be aware that we cannot provide details that might compromise the integrity of our security systems.

If you have any other questions, please reply to this email.

Regards,

Amazon KDP
What a shame..

15 September 2023
Unprompted review
Rated 1 out of 5 stars

Read this review and try not to laugh...

Computers have been able to read text since the 1950s. However, Kindle has managed to incorporate so many obstructions and annoying features, that it becomes less user-friendly than a Rubik's Cube blindfolded – even for genuine paying customers!

I recently purchased my first e-book for Kindle on Amazon. At that time, I had no idea what frustrations lay ahead.

I didn't receive a PDF or anything similar; instead, I got a peculiar online file. And no, it's not as simple as opening that text in a browser. That's out of the question! (Although computers from the 1950s might've been up to the task...)

I needed to download their software. So frustrating. My disdain for Kindle grew. Yet, the frustration didn't end there. The 130 MB download took over 60 minutes! The server is slower than a snail on sticky tape.

I had to go to bed before I could even start reading the e-book.

A new day dawned, and my mood had been reset. I believed everything would now work smoothly. As I began reading the first few pages, it seemed that Kindle was just a typical e-book reader. But then I noticed something odd...

Whenever I copied a phrase from the book to my notes, it always added a lengthy and strange citation! I had to manually remove this each time. There's no option to disable this. What a nonsensical feature! Protecting the author's copyright is commendable. But to do so with a cumbersome text block? It's as precarious as a hedgehog in a balloon shop.

Kindle: the cancer of modern times. I hope its influence hasn't spread too widely across our planet, so we can address it before it further deteriorates our world.

I will never purchase an e-book via Kindle again.

I'm a public speaker. Hundreds, if not thousands, will hear this story.

Please, at the very least, try to satisfy your customers.

2 September 2023
Unprompted review
Rated 2 out of 5 stars

Worst tablet I've ever had and a waste of money. re

Got a new Anazon Fire as the professional reviews were so good, but I wish I'd read the user reviews. It's Ok if you want to just stream movies but rubbish for most other things. Does not appear to be compatible with many apps such as Zoom, Libby or Gmail. Customer service is so difficult to access my and unhelpful. A waste of money. Wish I'd stuck with Samsung tablets.

25 August 2023
Unprompted review
Rated 1 out of 5 stars

Shocking customer service

Screen broke on my grandsons tablet whilst in warranty. I spent 11 hours trying to sort a warranty replacement with no solution as yet - all because it was given as a gift and registered by the recipients parent
As I see it currently the warranty is worthless as I can’t claim under it - their replacement process keeps telling me (purchaser) and the registering person that the device is not linked. Device good, customer service extremely disappointing - buyer beware

19 August 2023
Unprompted review
Rated 5 out of 5 stars

Good- Convenient way of getting the books you want

Started using Kindle 5 years ago as an alternative to buying hard copy of books on amazon. There are some opportunities to grab decent bargains particularly on university text books which can sometimes be far cheaper on kindle than hardcopy. The user experience is solid and everything downloads quickly and efficiently.

10 November 2022
Unprompted review
Rated 2 out of 5 stars

Kindle unlimited

Not the best user experience: browsing is most effective if you know what you looking for eg book title.. If you cancel and rejoin there is no history of books previously viewed/read via kindle unlimited so you are unable to resume or even find a title you started earlier.

20 May 2023
Unprompted review
Rated 1 out of 5 stars

Sold a book I never purchased

I would have taken this up with Amazon first, but cannot for the life of me find how to contact them!
I downloaded a sample of a book, read it to the end, but then decided that I wanted to read no further. It was therefore a surprise to receive an email yesterday thanking me for my purchase of it (for £5.99). In no way did I knowingly let alone intentionally click on anything to make such a purchase. Be ware.

6 May 2023
Unprompted review
Rated 1 out of 5 stars

Kindle for PC sucks

Kindle for PC sucks! Downloads to my PC (when it works at all) have a mumbo-jumbo file name instead of the title of the book and there are numerous other files (supposedly pertaining to the particular book, also with mumbo-jumbo file names). I've de-rigistered, uinstalled, reinstalled, re-registered numerous times. I give up! It is junk!

31 December 2022
Unprompted review
Rated 1 out of 5 stars

Approval time Sucks big time

Submitted few title but the overall experience is frustrating one due to silly and foolish guidelines they follow which took around more than 3 days for the approval of the title which shows that the f**king team seems busy in gossiping and only works on Saturday somewhere in Asia or Pacific Asia where they are paid through some third party. Total Rubbish as faced disappointing experience as they generalize the issue instead of pin pointing the issues in the titles if they are not good enough. Someone has to seriously looked into this at priority basis.

26 November 2022
Unprompted review
Rated 5 out of 5 stars

Kindle Amazon is an amazing place to publish

Kindle Amazon is an amazing place to self-publish any of your creative storys for free and make bank. You can make an average for most people is 1,000 dollars I am definitly going to post my new horror story on there.

8 September 2022
Unprompted review

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