Nonexistent Reviews 

90
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

Hadn't been notified of a repeat charge. Customer service not helpful. Avoid at all costs. No refund and no apology

Rated 1 out of 5 stars

Be aware!!!! Paid for this app and didn’t end up using it as I didn’t like it or find it useful. Received a PayPal notification to say pre- approved payment taken. What pre-approved payment??? I d... See more

Company replied

Rated 1 out of 5 stars

Paypal needs to refund us all our money. I'm having the same experience as everyone else. 33.00 charges and now a 66.00. I'm getting nothing but computerized email responses. I'm going to removed my... See more

Company replied

Rated 5 out of 5 stars

I have never been much of a runner. I was always the person that would be in good shape but not able to run regularly. But thanks to Kilo Health, my workout routine has changed drastically! After hear... See more

Company details

  1. Fitness and Nutrition Service

Written by the company

the company no longer exists


Contact info

2.2

Poor

TrustScore 2 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.2

All reviews

(90)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

scammed me twice out of £80- paypal…

scammed me twice out of £80- paypal said as its been pre authorised they can not claim the money back for me, i would have to get into touch with the comapny direct. As i have read other reviews it seems like i wont be getting the money back. DISCUSTING. how are they getting away with this? what can we do to stop it?

11 March 2021
Unprompted review
Nonexistent logo

Reply from Nonexistent

Dear Lauren,

Thanks for taking the time to bring this to our attention.

Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talents to join its fast-growing team but also co-founding and accelerating start-ups in a rapidly growing digital health industry.

We would appreciate it if you could reach out to our support team at hello@kilo.health, so our customer service team could provide you with the right contact and assist you as best as we can!

Have a wonderful day ahead!
Team Kilo.Health

Rated 1 out of 5 stars

$66 pulled from my PayPal without any…

$66 pulled from my PayPal without any purchase. Disgusted that humans can do this to other humans.

11 March 2021
Unprompted review
Nonexistent logo

Reply from Nonexistent

Dear Jillian,

Thanks for taking the time to bring this to our attention.

Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talents to join its fast-growing team but also co-founding and accelerating start-ups in a rapidly growing digital health industry.

We would appreciate if you could reach out to our support team at hello@kilo.health, so our customer service team could provide you with the right contact and assist you as best as we can!

Have a wonderful day ahead!
Team Kilo.Health

Rated 1 out of 5 stars

Unauthorized use of PayPal account

Unauthorized use of PayPal account in the amount of $66. Long after I cancelled the Do Fasting app, now months later, I’m getting charged again out of the blue. It seems like it’s going to be impossible to recover the money too. PayPal does not admit that it’s a fraudulent charge. This is a scam.

1 March 2021
Unprompted review
Nonexistent logo

Reply from Nonexistent

Dear Diane,

Thank you for taking the time to bring this to our attention.

Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talents to join its fast-growing team but also co-founding and accelerating start-ups in a rapidly growing digital health industry.

We would appreciate if you could reach out to our support team at hello@kilo.health, so our customer service team could provide you with the right contact and assist you as best as we can!

Have a wonderful day ahead!
Team Kilo.Health

Rated 1 out of 5 stars

Never heard from this company

update3:
they say they havent received my email address and phone number. Sent it again and saved a screenshot.

They keep asking for a registration mail, despite i stated numerous times that we don't have a registration mail because we NEVER registered. How thick can you be?

update2:
Kilo Health is based in Lithuania, also active posting/hiring via LinkedIn.

Interesting fact: a very positive review was recently posted here by someone with exact the same name and location as one of the most recent hired people by Kilo Health? Coincedence? Just saved a screenshot, might be worth checking!

I will also start enquiring via LinkedIn and advise anyone with a neg experience with Kilo Health to do the same. Scammers should be stopped.
**********************************************
Kilo Health, did you not read my review? WE DID NOT ORDER, NOR REGISTER, so how can you ask for a registration mail, knowing very well that we can not provide you with such!
We gave you, via TrustPilot our phone number and Email address. We also disputed your claim via PayPal. We invite you to respond.

Don't insult our intelligence anymore and give us our money back!

update:
Kilo Health wants more information, also to see if I had really dealings with this company, if my review was sincere.

THAT IS THE PROBLEM Kilo Health, we had NO DEALINGS AT ALL WITH YOU nevertheless you took money from us. We have no reference, it was taken via PayPal .. so lets turn it around. You took money from us, can You show us an order, a mail, whatever, where we ordered something from you?

* also shared on Twitter *
Share your scam stories about Kilo Health all over social media, this is unacceptable behaviour.

Never heard from this company, never subscribed and out of the blue they took 46Euro from our PayPal account.
The fact that this happened to a lot of ppl and Kilo Health keeps coming back with the same reply shows that something is wrong. This is not an incident, this is a clear scam.

Will put the same review for Paypal.
Looking at rates for PayPal as well as Kilo Health, I don't expect a thrustworthy response.

Report this fraud to the police!
Cancel your PayPal account (who needs PayPal anyways with new and much more reliable alternatives).

Lets not settle with putting honest feedback on TrustPilot without following through with a legal action!!

28 February 2021
Nonexistent logo

Reply from Nonexistent

Hello, Patsy,

Thank you for taking the time to leave a review for Kilo Health. We would like to assure you that we are doing our very best to resolve your concerns.

However, even thought TrustPilot has received your information and supporting doccuments, we do not see this information ourselves. We are tirelessly trying to find your account information in our databases to be able to assist you, therefore we would like to ask you to reach out to us via email (hello@kilo.health) from your side or fill out the information that we requested through the "find the reviewer" section. Since you mentioned that you were charged by PayPal, we would be able to use your PayPal account email address to try and locate any payment information.

Please be assured that we are trying our very best to resolve this. Any information that you could provide to use may be very useful in this process.

Warmest regards,
Kilo Health Team

Rated 1 out of 5 stars

I have had a similar experience

I have had a similar experience, I have been charged three times over the last year but don’t own the app and have not got the app in my Apple subscriptions so have no idea why they keep charging my. I have disputed it with PayPal and they have said the same thing that they can’t do anything about it. I’m appalled that a company can do this and would recommend not going near this company.

26 February 2021
Unprompted review
Nonexistent logo

Reply from Nonexistent

Dear Luisa,

Thank you for taking the time to bring this to our attention.

Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talents to join its fast-growing team but also co-founding and accelerating start-ups in a rapidly growing digital health industry.

We would appreciate if you could reach out to our support team at hello@kilo.health, so our customer service team could provide you with the right contact and assist you as best as we can!

Have a wonderful day ahead!
Team Kilo.Health

Rated 1 out of 5 stars

SCAM! SCAM!

This organisation took $66 from my account for a subscription I knew nothing about. They have refused to reimburse me the money that they have stolen from my account. Based on what I have read this seems to be a norm for this organisation!! Do not sign up for anything related to this company, they are true scammers!!!!

26 February 2021
Unprompted review
Nonexistent logo

Reply from Nonexistent

Dear Ms. Dias,

Thank you for taking the time to bring this to our attention.

Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talents to join its fast-growing team but also co-founding and accelerating start-ups in a rapidly growing digital health industry.

We would appreciate if you could reach out to our support team at hello@kilo.health, so our customer service team could provide you with the right contact and assist you as best as we can!

Have a wonderful day ahead!
Team Kilo.Health

Rated 5 out of 5 stars

Easy to use App, amazing meals!

Very easy to follow app, input all your data of types of food you do and don't want to include and within a couple of hours you have a 2 week plan of tasty keto food!

Had to calculate into my fitness pal of specific items available in my local stores and how their nutritional value varies (such as gouda from one supermarket brand to another), but the app even gives you an option to create a shopping list!!

I'm just over 3 weeks In to my 6 weeks keto diet cut down and I couldn't have done it without this platform, half way through and I feel I'm 80% of my goal!

19 February 2021
Unprompted review
Rated 1 out of 5 stars

Scammed

Scammed. Never heard of these people. Just found out they charged my PayPal account three times. One of the PayPal customer service representatives hung up on me after I insisted I had never authorized a subscription with these people (read: NOT helpful).

15 February 2021
Nonexistent logo

Reply from Nonexistent

Dear Bridget,

Thanks for taking the time to bring this to our attention.

Kilo Health is one of the leading digital health and wellness companies globally, not only attracting talents to join its fast-growing team but also co-founding and accelerating start-ups in a rapidly growing digital health industry.

Since we did not receive any additional information from you, we would appreciate if you could reach out to our support team at hello@kilo.health, so our customer service team could provide you with the right contact and assist you as best as we can!

Have a wonderful day ahead!
Team Kilo.Health

Rated 1 out of 5 stars

I have been charged A$45.99 for…

I have been charged A$45.99 for goodness knows what on Feb.2nd that I did not order. I do not know who Kilo health are . I am disputing this with Paypal

1 February 2021
Nonexistent logo

Reply from Nonexistent

Hello, Anna,

Thank you for reaching out. We want to get more info so we could investigate. Please reply to our "find reviewer" inquiry with your registration email address.

Rated 1 out of 5 stars

AVOID AVOID AVOID

Never heard of this company until they took £52 from my paypal account! I am unaware how they got any of my details.

17 January 2021
Nonexistent logo

Reply from Nonexistent

Hello, Jen

Thank you for showing your concerns. It's clear that you have a subscription to one of our diet apps, which you didn't cancel and it got renewed. Please give us your email address so we could look into it!

Best wishes,
Kilo.health team

Rated 1 out of 5 stars

This is a .scam my PayPal debited even…

This is a .scam my PayPal debited even though I never subscribed

7 December 2020
Nonexistent logo

Reply from Nonexistent

Hello, Ted

Thanks for stressing this out!

This can't be the case, but let us double-check. Please give us your registration email address so we would have something to work with!

Greetings,
Kilo.Health team

Rated 1 out of 5 stars

Kilo.Health offered to market my…

Kilo.Health offered to market my product SleepHackMe for me.

They then created fake reviews and fake statistics about effectiveness of the product and started running ads, charging customers and not refunding them before the product was even close to existing in order to "test" if the product would take.

They stated over 14000 people have taken the course. When 0 people have.

They say the course has a 4.8 out of 5 star rating from 358 people when it has zero ratings.

They continued to do this despite my repeated request to stop as this is unethical especially for a medical product.

They put the BBC and business insider logos on the website to trick people into thinking the course has been mentioned there when it hasn't.

They are due to change the site to another name.

Their sleep expert Dr Newman MD does not exist. The picture is fake. The reviews from Caran, John and Rachel are fake. The facebook user reviews are fake.

The CEO, CMO, and my product managers use unethical marketing practices and ignored my requests to stop marketing my product.

5 December 2020
Unprompted review
Nonexistent logo

Reply from Nonexistent

Dear Oliver,

Thank you for your in-depth comment which led our team to take another glance at the situation and, hopefully, make it more clear for both sides.

We tried to reach out to you and sent a few emails. Just in case you haven’t read them yet, we’d really appreciate receiving a reply! It’s way much easier to communicate directly.

Our team would like to point out that we have offered you to advertise your product, which we believe is great and deserves to be discovered by a lot of people who struggle with sleeping issues.

We did charge the customers during the test phase and we are extremely sorry to see that some of them didn’t receive their orders. However, some technical issues occurred causing the deliverability disruption and, sadly, we were not able to fix them right away. We’d like to emphasize that in such situations, our team issues refunds and did issue refunds for customers. Our customer service team is more than happy to assist, especially, in such extraordinary cases which rarely occur, but require special attention.

We also checked our previous communication and found out that all emails received from you have been replied to. Our team is sorry if some of the replies took a little bit longer than expected, however, they were definitely sent. In the future, we’ll make sure to prioritize such correspondence and we’re sorry If that affected our cooperation.

Once we received your request asking us to stop advertising under the name of your brand, we agreed on that and stopped running our ads immediately. To add up, the website is no longer available and can’t be accessed.

Let us apologize for all of this situation which is greatly unpleasant for both sides, and we do hope that this message will help us to receive your reply via email.

Rated 1 out of 5 stars

I wish I could give no stars

I wish I could give no stars. Don't waste your money! Their exercises are not created by professionals depending on what you are looking for. It is a poorly executed algorithm. They charge a lot for nothing! I am currently disputing them with PayPal.

UPDATE: I won my case against them through PayPal and was refunded. KILO Health flagged this review as fake thinking I didn't purchase it. Just sent the evidence of purchase to Trust Pilot.

4 December 2020
Nonexistent logo

Reply from Nonexistent

Hello,

Thank you for stressing it out.

We want to get more details on it. Please give us your registration email so we could check!

Greetings,
Kilo.Health team

Rated 1 out of 5 stars

This is a total scam

This is a total scam. They took two lots of money from my bank account 3 months apart. Pay pal would not help to recover the money and they would not refund. Be warned. Update. The second payment was refunded after this review was published. Update. Two months on and i am getting messages to remove this review from Kilo Health through Trustpilot. I wonder how many honest reviews have been removed through this type of intimidation.

25 October 2020
Unprompted review
Nonexistent logo

Reply from Nonexistent

Hello, Valerie

Thank you for pointing this out. We'll investigate and contact you through email. Thanks!

Best wishes.
Kilo.Health team

Rated 1 out of 5 stars

SCAM

SCAM! This company will take money from your account that is completely unauthorised- DO NOT ENTERTAIN ANYTHING TO DO WITH THEM!!

18 October 2020
Nonexistent logo

Reply from Nonexistent

Hey there,

Some of our products have subscription services, which renew automatically if not canceled before the end of the initial period. Our apologies if our subscription policy misguided you. Either way, we need your registration email to investigate your case. Please reply to our "find reviewer" request.

Sincerely,
Kilo.Health team

Rated 1 out of 5 stars

Dire experience

Dire experience, paid for a diet sheet download, never came. No response to any of my messages. Opened a paypal dispute but some how this company could prove I'd been sent it and opened and read it on two occasions. I HAVE NEVER HAD NOR OPENED THIS PRODUCT, they would not send me this evidence. My email account proves this. I have reported this very strange activity
Now in Jan 2021 you respond to a situation where no diet sheet was received, you refund refused from October 2020. May I suggest you check the record of communication and perhaps not ask 4 months later

1 October 2020
Nonexistent logo

Reply from Nonexistent

Hello, Dale

Thank you for reaching out. We're so sorry if that was the case. We want to get more info so we could investigate. Please reply to our "find reviewer" inquiry with your registration email address.

Greetings,
Kilo.Health team

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