Killer Candy Reviews 84

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product quality, finding items to be exactly as described and well-packaged, often with bubble wrap and sturdy boxes. Reviewers frequently praise the good selection and pricing, along with quick delivery, even during busy periods like Christmas. Several people express satisfaction with the service and indicate a willingness to order again. However, a significant number of customers report issues with orders not arriving, often being told they were lost in transit, and experiencing difficulties with communication and obtaining refunds. Some reviewers also mention a lack of tracking information and unfulfilled promises of resending orders or processing refunds in a timely manner. There are also isolated complaints about product quality, such as items being out of date or tasting unusual.

What people talk about most

Order

Customers consistently note ambiguous experiences with order, with many reporting significant issues such as... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing significant frustration over... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction, noting good... See more

Refund

Consumers find refund experiences to be ambiguous, with many reporting significant delays and difficulties in... See more

Service

Users describe ambiguous interactions with service, with some customers expressing extreme dissatisfaction,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered liquorice before Christmas and still not received it. However they have now come back to me and are delivering my order personally as I live quite close to their headquarters. You can't do bet... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. The item was absolutely perfect, arrived quickly and just as described. The packaging was great too, lots of bubble wrap and a strong outer box. I would definitely order from this s... See more

Company replied

Rated 5 out of 5 stars

Great sweets delivered within 3 hours of ordering on a FB advert. We ordered the 1 kg Pick n Mix pouches and are very happy with the quality of them. Will definitely order again 😀

Company replied


Company details

  1. Candy Store

Written by the company

Killer Candy supply a huge range of sweets and candies. Our selection of British Sweets is huge, from retro favourites to TikTok trending and everything in between you’ll find it on our website. Killer Candy also stock a great range of candies from overseas, such as a great American range and treats from Japan and the Far East. Stuck for a gift? Check out Killer Candy’s amazing gift ranges, which include the famous Skull Jars.


Contact info

3.0

Average

TrustScore 3 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

High quality sweets

High quality sweets, brilliant customer service, would 100% order again!

30 January 2025
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your purchase and review. I hope you enjoy the sweets!

Rated 1 out of 5 stars

Absolutely shocking avoid at all…

Absolutely shocking avoid at all costs.. ordered 1kg of lyons fruit salad recieved something totally different. When emailed they were very apologetic and offered a replacement or refund. I took the replacement and low and be hold 3 weeks later nothing, now they don't even answer emails. Will not be ordering from these and I will write a review on every platform I can to tell everyone to avoid this company.

3 January 2025
Unprompted review
Rated 1 out of 5 stars

This site is a SCAM and should be avoided.

I ordered 1KG chocolates a month ago. The following day I got notification that they had been shipped, but 2 weeks later there was still no sign of them so I contacted them, they responded very quickly apologising and offered 25% of my next order. But still another 2 weeks on I have not received anything. There will be no chance of me using the 25%, just another scam to get me to spend more and receive nothing in return. This site is a SCAM and should be avoided.

27 December 2024
Unprompted review
Rated 5 out of 5 stars

Good quality sweets

Good quality sweets. Fairly priced. Quick delivery and well packaged. Can't fault anything.

20 January 2025
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your purchase and review! Enjoy the sweets.

Rated 1 out of 5 stars

This site is a scam I don't recommend buying from it

This site is a scam I don't recommend anyone buying from it because I ordered 12 days ago and it's supposed to be 2-4 day delivery and I still haven't received it and I ordered on a Monday so I see why it hasn't came because this site is a scam and I will be reporting it to the police if I don't get a response tommorow as I contacted them yesterday and no response as I'm trying to get a refund

23 January 2025
Unprompted review
Rated 1 out of 5 stars

Never arrived

Ordered before Christmas and lots of promises but didn't arrive,
Looking at all the reviews I think this is a fake company.

18 January 2025
Rated 1 out of 5 stars

I wish I'd read the reviews here first

I wish I'd read the reviews here first. Ordered on 5th Jan, didn't arrive - was told they'd send out straightaway in time for the party I needed them for but still hasn't arrived. It's clearly not legit!

17 January 2025
Unprompted review
Rated 1 out of 5 stars

Still waiting 😡😡

Placed an order on 18th December. Was promised it would arrive before Christmas as most of the things I ordered were Christmas presents. Email after email still no sweets. 1st January, ' it has been sent out and will be with you by the end of the week'.
Today is 16th January, still nothing. Have now been promised it will arrive by tomorrow (17th January) I'm not holding my breath!!
I think a month is a ridiculous amount of time to wait for my order. Am not pleased at all😠😠

18 December 2024
Unprompted review
Killer Candy logo

Reply from Killer Candy

I am sorry for the issues that we have had with the delivery of your order. I have checked on your tracking information and your order is showing as delivered now. If you haven't received it or need any further assistance please email info@killercandy.co.uk.

Rated 1 out of 5 stars

Will this ever arrive

I ordered some candies a couple of weeks ago and can’t get any update on when I might receive my order….”sometime never”…. Just isn’t great is it….
They do seem like a good company … it seems that my order went missing and they are processing refund…, watch this space..
I am still waiting for my refund for this …🤷🏼‍♀️
After numerous emails that insisted a refund has been processed…..I have received nothing
😡
I have this morning lodged a complaint with Paypal….who will sort it for me. No one should have to go to these lengths to get a refund on goods that didn’t arrive ….I believe this company to be scammers…..please beware!
Now the company have disputed that my review is false ……need I say any more after proving it indeed to be true.
My today update is that PayPal investigated and have given me full refund today.
So buyers be very aware.,

2 January 2025
Rated 1 out of 5 stars

I contacted you before placing my order…

I contacted you before placing my order and was assured that my package would be shipped on Monday. I followed up with an email requesting a tracking number and was promised it would arrive in time for our child's birthday. I even asked if I could upgrade to Next Day and cover the cost but was denied this offer as apparently it had been sent. Unfortunately, I have yet to receive any tracking details or the parcle. I ended up opening a PayPal dispute to get a refund.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Had some mixed jelly sweets delivered…

Had some mixed jelly sweets delivered an they are fab, still munching on them now. Same day delivery to your door which is fantastic. Will defo order more for over the festive season. Your doing a good job killer candy keep it up.

22 August 2024
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your order and review. We do offer Free Next Day Delivery to Mold & Surrounding Areas (North Wales) - glad you were happy with our service. I hope you enjoy the sweets.

Rated 5 out of 5 stars

Amazing service

Great service the sweets were amazing.Ian went out way to deliver the sweets before we went on holiday

24 August 2024
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your purchase and review. I hope your daughter enjoys her Freeze Dried Candy. Have a lovely trip.

Rated 5 out of 5 stars

Sweets and Chocolate to your door!!!!

Responded for a Facebook ad for half price sweets and chocolate delivered to my house!!! What is not to love. They came that evening and were the perfect weekend treat and we are still eating them. We paid cash but you can do bank transfer as well. The selection was great, something for everyone and cannot wait to see them around again.

20 July 2024
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your purchase and review. I am glad the sweets are being enjoyed.

Rated 5 out of 5 stars

Wonderful

Delivery on time, sweets were lovely - great company

21 July 2024
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your purchase and review, I hope you enjoy the sweets.

Rated 5 out of 5 stars

Great variety of sweets at a great…

Great variety of sweets at a great price, quick delivery via Facebook, will definitely order again, thankyou ☺️

21 July 2024
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your purchase and review. I am glad you are happy with the sweets, I hope you enjoy them.

Rated 5 out of 5 stars

Amazing service

Amazing service, super fast delivery. We got the mixed bag with sweets, fizzy sweets and chocs. The kids were thrilled with the variety. Perfect for our trip to the cinema. Will definitely order again

20 July 2024
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your purchase and review. I am glad the kids were happy with the sweets, I hope you enjoy the cinema trip.

Rated 5 out of 5 stars

Ordered via facebook advert

Ordered via facebook advert. Delivered for free as he lived local. Totally delish & exactly what we wanted. 1kg of non fizzy & 1kg of chocolate mixture. Will be ordering the retro selection next time .

20 July 2024
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your purchase and review. I am glad you are enjoying the sweets.

Rated 5 out of 5 stars

Great service

Great service, very friendly, good price and fast delivery. Good selection of nostalgic sweets ideal for a cinema night in or night out.

20 July 2024
Unprompted review
Killer Candy logo

Reply from Killer Candy

Thank you for your purchase and review. Glad you're enjoying the sweets.

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