NGP Tobacco Online s.r.o Reviews 223

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Great price & delivery speed, but I wish the site could let me sort/filter by strength, form factor & have more consistently available strength info in the descriptions of certain nic pouches. Still a... See more

Rated 3 out of 5 stars

Original Review September 2024: The purchased vapes all lasted but a few minutes. The certainly did not have the amount of puffs they usually have. I doubt they’re original or if they were, they‘r... See more

Rated 5 out of 5 stars

Fast delivery, quality products. The website does not work well sometimes, but atleast customer service responds relatively fast. Ordered around ten times to this day, only had problem once, but it... See more

Rated 5 out of 5 stars

Cheap prices, fast delivery and accurate shipment tracking. Took around 5 days to arrive to Finland. Most definitely going to do some more shopping in future. ❤️ Thanks, Tom. ✌🏽

Company details

  1. Tobacco Shop

Written by the company

Killapods.eu is an online store focused on selling a variety of nicotine pouches and disposable vapes. We frequently have sales and discounts on their products.


Contact info

4.2

Great

TrustScore 4 out of 5

223 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Items were rejected by customs…

Items were rejected by customs attempted to contact customer service never received a response.

21 October 2024
NGP Tobacco Online s.r.o logo

Reply from NGP Tobacco Online s.r.o

We would like to clarify that, due to the diversity of global regulations, it’s not feasible for us to monitor the customs laws of each country in real-time. For this reason, we highlight on our website that it is the customer’s responsibility to verify the legal status of our products in their respective country prior to ordering. By placing an order, you agreed to these terms.

Generally, customs may hold an order in two situations:

If the product is restricted or prohibited in the destination country: Customers are responsible for confirming whether the product is permissible. If it is prohibited, we kindly remind you that this restriction is beyond our control and falls under your local jurisdiction.

If customs fees or duties were declined by the recipient: Orders shipped outside the European Union are sent tax-free, but the customer is expected to cover any import duties or taxes upon delivery. This is also outlined in our terms.

Rated 1 out of 5 stars

No information

You didn’t give me any information about the delivery…

26 September 2024
NGP Tobacco Online s.r.o logo

Reply from NGP Tobacco Online s.r.o


We’re sorry to hear about your experience. Have you checked your spam or junk folder? Tracking information is sent automatically as soon as the order is processed. Please contact us, and we’ll make it right by offering you free shipping on your next order.

Rated 3 out of 5 stars

Minus for purchased products - plus for customer service

Original Review September 2024:
The purchased vapes all lasted but a few minutes. The certainly did not have the amount of puffs they usually have. I doubt they’re original or if they were, they‘re defect productions that shouldn’t be sold

EDIT Oct 2024: the company reached out to me and refunded me the bought items as store credit. I did still loose the shipping costs, however, which were quite high, but I appreciate the customer service and goodwill of the company.

18 September 2024
Rated 5 out of 5 stars

Killa Cold Mint is my personal…

Killa Cold Mint is my personal preference - the texture, moisture and long lasting burn make Killa my absolute favorite Snus on the market. The aroma feels very natural and has almost not artificial notes, making it way better when compared to some of the other big companies on the market.

17 September 2024
Rated 1 out of 5 stars
NGP Tobacco Online s.r.o logo

Reply from NGP Tobacco Online s.r.o

We’re sorry to hear about this issue. It’s possible that the products are restricted in your country. If they are, why place an order knowing they’re prohibited? Unfortunately, we cannot monitor regulations worldwide in real-time. We disable shipping to countries where we are certain the product is not allowed. When placing an order, customers agree to our terms, which clearly state that it is their responsibility to check and ensure that the product is permitted in their country.

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