Sent an email, to find out about finding a fragrance free serum or shampoo/conditioner product, as my scalp suffers from seborrheic dermatitis. So far, there isn’t an option to buy their products... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using the Kilgour products for several months. The hair shedding has stopped. Any questions or concerns I may have had were answered directly by a representative within a few hours of my... See more
Company replied
I started using this product after buying alllll the other things marketed to me on social media. I have had menopausal hair loss and thinning for years. In the beginning of this year, I had a medical... See more
Company replied
Prompt response to questions. I would suggest that a possible effect of color change on very white or light hair be mentioned in direction. Rubbing serums into scalp and not combing after has really h... See more
Company replied
Company details
- Hair Product Store
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetic Products Manufacturer
- Cosmetics Store
Written by the company
KilgourMD is a dermatologist-founded scalp health and hair growth brand backed by clinical science and real patient results. Created by board-certified dermatologist Dr. James Kilgour, our formulations are designed to deliver visible improvement with fewer side effects. We focus on restoring scalp balance for stronger, thicker, healthier-looking hair—rooted in medical expertise and uncompromising quality.
Contact info
300 Delaware Ave Ste 210, 109801, Wilmington, United States
- (844) 889-5348
- hello@kilgourmd.com
- kilgourmd.com
4.2
Great
436 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from KilgourMD
Thank you so much!!! We absolutely love hearing this! 😊
Knowing the product is working for you and that you’re having such a positive experience truly means the world to us. Your excitement is contagious, and we’re so grateful you took the time to share it.
Thank you for being part of the KilgourMD community and for trusting us on your hair journey. If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 💜
Courtesy and Personal Attention
Recently, April 2026, I contacted customer service. My issue was courteously addressed quickly and with positive results. It was the personal attention and communication with me that was most impressive.
3 April 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing your experience. We’re very glad to hear your issue was handled quickly, courteously, and with a positive outcome.
What especially means a lot to us is your mention of the personal attention and communication you received. We believe customer support should feel human, thoughtful, and genuinely caring — not transactional — so your feedback is incredibly appreciated.
Thank you again for your kind words and for being part of the KilgourMD community! If you ever need anything, we’re always here at hello@kilgourmd.com
or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Initial use causes hair-loss before it starts working
It wasn’t clearly disclosed that initial use will cause increased hairloss (shedding) before it starts working. I already didn’t have enough hair and couldn’t endure going bald in hopes it would reverse. When I called in to get a refund (I bought a 3 mos supply Over $300) they told me I can’t get a refund until the 90 day trial is over!! They basically get to use my money (and every other customer’s money who wants a refund) as an interest free loan. VERY disappointing.
16 March 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience — we understand how upsetting this must have felt, especially when you’re already dealing with hair loss.
We want to clarify that increased shedding is not a universal or expected effect with our system. While some individuals may experience changes in shedding patterns as hair cycles shift, this is not something everyone experiences, and it’s not something we present as a required or predictable phase of treatment.
That said, we completely understand why any increase in shedding would be distressing — particularly if you already felt you didn’t have enough hair to tolerate that possibility.
Regarding the 90-day guarantee, it is structured to allow enough time to properly evaluate results across a full hair cycle, which is why refunds are processed at the end of that period. However, we never want this to feel like a barrier or a negative experience, and your feedback on how this was communicated is important.
We would genuinely appreciate the opportunity to review your case more closely and ensure everything was handled appropriately. Please reach out to us directly with your order details so we can take another look.
You can contact us at hello@kilgourmd.com or speak with a live representative at 844-889-5348 (Mon–Fri, 9am–5pm PT). We want to make sure your concerns are heard and addressed.
Absolutely DOES NOT WORK
Absolutely DOES NOT WORK. And the company won’t stand by their products—no money back guarantee. Horrible. Very expensive waste of $$.
6 April 2026
Unprompted review
Reply from KilgourMD
We’re very sorry to hear how strongly you feel about your experience — we understand how frustrating and disappointing it is when a product doesn’t deliver the results you were hoping for.
We do stand behind our 90-day money-back guarantee, but it applies specifically to the 90-day system, which allows enough time to properly evaluate results across a full hair cycle. That said, we always want to make sure each situation is reviewed fairly and that our policies are clearly communicated.
If there’s been any misunderstanding or if your case wasn’t handled as expected, we would genuinely appreciate the opportunity to look into it and make it right if possible.
Please reach out to us directly with your order details or the email used for your purchase, and we’ll review everything thoroughly. You can contact us at hello@kilgourmd.com or speak with a live customer service representative at 844-889-5348 (Mon–Fri, 9am–5pm PT).
We appreciate you bringing this to our attention and would like the chance to address it properly.
Custome Support responded very quickly…
Custome Support responded very quickly and handle my request promptly and considerately. I am enjoying using the products and looking forward to good results - being patient as it takes time!
1 April 2026
Unprompted review
Reply from KilgourMD
Thank you so much for your kind feedback! We’re glad to hear our customer support team responded quickly and handled your request with care.
It’s great to hear you’re enjoying the products so far — and you’re absolutely right, patience and consistency are key when it comes to seeing results.
If you ever have questions along the way, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Terrible
Terrible, the product was sticky and a total waste!
The company was rude when I spoke to them about my concerns with the products! I wasted $180 and they would not refund my money.
Do not recommend the product at all
4 April 2026
Reply from KilgourMD
We’re very sorry to hear about your experience — that’s certainly not how we want anyone to feel after trying our product.
We understand how frustrating it is when a product doesn’t meet expectations, especially when it feels difficult to use. The serums are designed to be applied in a small, precise amount directly to the scalp, and using more than recommended or allowing it to sit on the hair can sometimes lead to a sticky or heavy feel. That said, your experience is valid, and we appreciate you sharing it.
We’re also concerned to hear that your interaction with our team felt rude. That is not the standard we hold ourselves to, and we would genuinely like the opportunity to review that communication and make sure it’s addressed appropriately.
Regarding refunds, our 90-day money-back guarantee applies to the 90-day system, but we always want to ensure policies are communicated clearly and applied fairly.
If you’re open to it, we would appreciate the chance to look into your case directly and see if there’s anything further we can do. Please reach out to us with your order details or the email used for your purchase.
You can contact us at hello@kilgourmd.com or speak with a live representative at 844-889-5348 (Mon–Fri, 9am–5pm PT). We’d like the opportunity to address this properly.
This place is bullshit
This place is bullshit. I THINK their product was good but after two terrible deliveries I’m done. Shitty customer service. I’m normally not this kind of customer but after losing $150 screw this place. I did like the product at one point.
12 February 2026
Unprompted review
Reply from KilgourMD
We’re really sorry to hear how frustrating this experience has been — especially after you initially felt the product was helping. That makes the delivery issues even more disappointing, and we understand why you’d feel this way.
Problems with shipping should never take away from an otherwise positive experience, and it’s important to us that those situations are handled properly. It sounds like we fell short here, and we’d genuinely like the opportunity to review what happened and make this right if we can.
Please reach out to us directly with your order details or the email used for your account, and we’ll look into both deliveries and see what resolution is possible.
You can contact us at hello@kilgourmd.com or speak with a live customer service representative at 844-889-5348 (Mon–Fri, 9am–5pm PT).
Excellent communication and refund processed promptly
Due to my particular scalp condition, the product did not work for me but the team was very responsive in providing a refund, as promised.
4 April 2026
Reply from KilgourMD
Thank you for sharing your experience. While we’re sorry the product wasn’t the right fit for your scalp condition, we’re glad our team was able to respond quickly and honor the refund as promised.
Providing responsive, fair, and respectful support is very important to us, and we truly appreciate you giving KilgourMD a try.
If you ever need anything in the future, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Not a convinced client
The product information says you may not see results for 6 months. It's an expensive 6 months. I use a set of bottles every 2 months @ over $200 with taxes. You might use 1 set per month. I have noticed no difference in hair growth in 4 months.
One of my issues is I'm female age 67 with drier white hair. I don't wash daily as it would be too dry. The product yellows my hair for an unpleasant look along the application lines.
I'm highly leaning toward not ordering another set to go the full 6 months to see if I get any change in hair health. I will say the products have a very pleasant and light smell.
4 April 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing such a thoughtful and detailed experience — we truly appreciate it. We understand how frustrating it can be to invest several months into a routine without seeing the level of improvement you were hoping for, especially given the cost and commitment involved.
At around 4 months, some individuals are still in the later stages of the hair cycle response, but we also recognize that not every case responds the same way — particularly with factors like age-related changes, hair dryness, and underlying causes of thinning.
We also hear your concern regarding yellowing of white or gray hair. In a subset of individuals with lighter or more porous hair, certain antioxidant ingredients can interact with the hair shaft if there is contact outside the scalp. This is a cosmetic effect, but we understand it can be particularly noticeable and frustrating. Applying carefully to the scalp and minimizing contact with the hair can help, but we fully respect that this may still be a dealbreaker for you.
We appreciate your balanced feedback — including your note on the scent — and your honesty in weighing whether to continue. If you’d like to discuss your specific situation, options, or next steps, our team is always here to help at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT).
Thank you again for giving KilgourMD a fair trial and for sharing your experience so openly.
Product WORKS and customer service does too!
First, the product works amazingly well for me. I've recommended it to several people - including my hairdresser. It's smells great, reduced shedding to what I'd consider ordinary within a couple of weeks, and my regrowth and thickness is def noticeable after having used it consistently for about five months. I recently had a question about a shipment and customer service responded immediately, answered my question and follow-up questions right away. Highly recommend and they earned the stars!
2 April 2026
Unprompted review
Reply from KilgourMD
Thank you so much for this incredible feedback — we truly appreciate it! We’re thrilled to hear that you’ve seen such meaningful results, from reduced shedding early on to noticeable regrowth and thickness over time. That kind of progress is exactly what we aim for with consistent use.
It also means a lot that you’ve recommended us to others — including your hairdresser! That’s the highest compliment we could receive.
We’re glad our customer service team was able to support you quickly and thoroughly as well. Providing both effective products and responsive support is at the heart of what we do.
If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Processed my refund without any issues!
Processed my refund without any issues!
30 March 2026
Unprompted review
Reply from KilgourMD
Thank you for your feedback! We’re glad to hear the refund process was smooth and hassle-free — that’s exactly the experience we aim to provide.
We truly appreciate you giving KilgourMD a try, and if you ever need anything in the future, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
I placed an order and asked to cancel…
I placed an order and asked to cancel the subscription on a reorder. They refunded the reorder and canceled it right away! Nothing is more frustrating than when companies make it hard with subscriptions. I’m happy to say they were great!
30 March 2026
Unprompted review
Reply from KilgourMD
Thank you so much for sharing your experience! We couldn’t agree more — subscriptions should always be easy to manage. We’re glad our team was able to take care of the cancellation and refund quickly and without any hassle.
It means a lot to hear that your experience was smooth and frustration-free. If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Great product and customer service
The prevent and treatment set works great for me. I had a question about the product and customer service was very helpful and prompt.
25 March 2026
Reply from KilgourMD
Thank you so much for your kind feedback! We’re thrilled to hear that both the Treatment and Prevention serums are working well for you.
We’re also glad our customer service team was able to assist you quickly and helpfully — that’s exactly the experience we strive to provide.
If you ever have more questions or need support, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
They were wonderful when I had to…
They were wonderful when I had to cancel my subscription, made it very easy. I will re-use KilgourMD on later date. At this time I'm not able to use it in regular bases.
1 April 2026
Reply from KilgourMD
Thank you so much for your kind words — we truly appreciate it! We’re glad we could make the cancellation process easy and stress-free for you.
We completely understand that timing matters, and we’ll be here whenever you’re ready to return. We’d be happy to support you again in the future.
If you ever need anything, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
KilgourMD with hair color
I emailed KilgourMD about how their products with in concert with hair coloring and they answered quickly and thoroughly.
30 March 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience! We’re glad our team was able to respond quickly and provide thorough guidance regarding use alongside hair coloring.
Helping you feel confident about how to incorporate the products into your routine is very important to us. If you ever have more questions, we’re always here at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
The Prevention can turn light colored hair Yellowish/orange
The Treatment is great and does not irritate my scalp, but the Prevention Scalp Serum is an story. Although, it doesn't irritate, it has turned my light colored hair yellowish/orange. I phoned customer service and explained what was happening and their only advice was to stop using and use a purple shampoo to help retain my natural hair color. No offer of a refund and no warning that this may happen. Although, the representative was nice, the lack of trying to make this right and offering a partial refund was not available. I am truly sad that this company is not willing to make this good. This product truly discolored my hair, which was already needing help. Sadly, I do not recommend, a company that will not stand behind their customers nor warn about their products until after the fact.
17 March 2026
Unprompted review
Reply from KilgourMD
Thank you for taking the time to share this — we’re truly sorry to hear about your experience. We understand how upsetting it can be to see a change in your hair color, especially when you were already trying to improve its health.
You’re correct that in a subset of individuals with light, gray, or porous hair, the Prevention serum can interact with the hair shaft and cause a yellow or orange tone if there is contact beyond the scalp. While this is a cosmetic and temporary effect, we fully recognize that it can be very noticeable and distressing — and your feedback that this was not clearly communicated is important.
We also hear your concern regarding how this was handled. While our team did aim to provide immediate guidance, we agree that you should feel supported not just with advice, but with a resolution that feels fair. That’s something we take seriously.
We would genuinely like the opportunity to review your case again and see what we can do to make this right. Please reach out to us directly with your order details so we can take a closer look.
You can contact us at hello@kilgourmd.com or speak with a live representative at 844-889-5348 (Mon–Fri, 9am–5pm PT). We appreciate you bringing this to our attention and hope to address it more appropriately.
Reply from KilgourMD
Thank you so much for your kind feedback! We’re delighted to hear you had a great experience with our customer service team.
If you ever need anything, we’re always here to help at hello@kilgourmd.com or 844-889-5348 (Mon–Fri, 9am–5pm PT). 😊
Used it for four months. Zero results.
EDITED TO RESPOND to KILGOUR (BELOW): Used it for four months, diligently, rarely if ever missing a day. No new hair growth. The order process wasn't smooth (I ended up with a lot more product than I needed and was told I could not return unopened bottles). Spent way too much money on something that didn't work and I STILL have an unopened bottle that is useless and cost a lot of money.
Since I wrote this review, Kilgour wrote on this platform to say they would like to rectify the unused product. They asked me to email or call. Well, I already did that ages ago and was told I could not return the product or get a refund. If Kilgour will guarantee that my efforts will be rewarded with a refund, I will gladly send the two unopened bottles I have back to them. Or just accept a refund. Kilgour, ball is in your court. LMK and I'll shoot you ANOTHER email.
30 October 2025
Unprompted review
Reply from KilgourMD
Thank you for sharing your experience — we’re truly sorry to hear how frustrating this has been. We understand how disappointing it is to use a product consistently for several months, invest a significant amount, and not see the results you were hoping for.
Hair loss can be complex and influenced by many underlying factors, and while many people see improvement, it doesn’t work the same for everyone. That said, your experience around the ordering and excess product is something we take seriously. You shouldn’t feel stuck with more product than you need.
We would genuinely appreciate the opportunity to review your order and see if there’s anything we can do to help in your situation, including looking into the unopened bottle you mentioned.
Please reach out to us directly with your order details or the email used for your purchase, and we’ll take a closer look. You can contact us at hello@kilgourmd.com or speak with a live customer service representative at 844-889-5348 (Mon–Fri, 9am–5pm PT).
We appreciate you bringing this to our attention and would like the chance to make this right if possible.
Refund "Policy" is a joke
This product started making my hair fall out within a week. I read that some shedding is normal and so I kept it up for a bit, but I reached out and asked them about a refund - one of the only reasons that I chose to go ahead and get the product. I had two month’s worth of product (unopened) I was willing to return. I was told that I would need to use the product for three months before I could request a refund. I continue to use it just to see… The good news is that I stopped losing hair after another week or so, but the bad news is that it did nothing for me. No new growth, nothing. Three months from the point when I started using it, almost to the day, I reached out for a refund and was told that it would have to have been requested three months to the day of purchase… And since it was 20 days after that, I was SOL… honestly, I don’t know what I was thinking. These companies are out here to scam us every which way, so to actually honor a refund policy? Lol.
I just think it’s important to let all of you, nice folks know, if you’re thinking of purchasing it because of their refund policy DO NOT.
UPDATE - I followed up and called, spoke with a very nice CSR who reviewed the case. She pointed out that they do have an internal 10 day grace period window, but again it would have been from the DATE OF PURCHASE - not from the date of first use, not factoring in any additional days for pause in use, etc. I think my review should still stand - buyer beware. I cannot say that the product will not work for you - it obviously worked for a few people. It does smell amazing (though is a bit greasy for my taste). But if you are banking on a possible refund if it does not work for you - MARK YOUR CALENDAR.
29 March 2026
Unprompted review
Reply from KilgourMD
Thank you for taking the time to share your experience — we’re very sorry to hear how frustrating this has been. We understand how disappointing it is when expectations around both results and the refund process don’t align with your experience.
We want to clarify that our 90-day money-back guarantee is based on the original purchase date, as it’s designed to cover a full evaluation period of the product. That said, we recognize that timing details can sometimes feel unclear or restrictive, and your feedback on how this was communicated is important.
We also hear your frustration regarding being advised to continue use before the refund window closed. That’s something we take seriously, and we agree that customers should feel fully informed and supported when making those decisions.
We would genuinely appreciate the opportunity to review your case in detail, including the timing of your request and prior communications, to ensure everything was handled appropriately and fairly.
Please reach out to us directly with your order details or the email used for your purchase, and we will take another look. You can contact us at hello@kilgourmd.com or speak with a live customer service representative at 844-889-5348 (Mon–Fri, 9am–5pm PT).
We appreciate you bringing this to our attention and would like the chance to address it more thoroughly.
Triggered SPAM Calls
Within 24 hours of giving my email and phone, I received 8 spam calls. I will never give my phone contact again!
31 March 2026
Unprompted review
Reply from KilgourMD
Thank you for sharing this — we understand why that would be concerning.
We want to be very clear: KilgourMD does not sell or share customer phone numbers with third parties for telemarketing or spam purposes. We only use contact information to communicate directly with you regarding your order, support requests, or updates you’ve opted into.
Spam calls can unfortunately increase after entering contact details online due to broader data broker activity or unrelated sources, but we take privacy seriously and do not distribute customer information in that way.
That said, your feedback is important. If you’d like, we’re happy to review your account settings and ensure your communication preferences are set exactly as you’d like.
Please feel free to reach out to us at hello@kilgourmd.com or call 844-889-5348 (Mon–Fri, 9am–5pm PT) — we’re here to help.
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