Kikilighting Reviews 

607
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers had a great experience with this company. Customers truly love the products, noting that the lamps look beautiful, fit well in their rooms, and provide a warm, cozy atmosphere. Consumers frequently mention that customer support is extremely helpful, friendly, and quick to resolve any questions or concerns. Some reviewers were not happy with delivery delays and long waiting times for their packages to arrive. Shoppers also mentioned receiving unexpected items, missing parts, or products that did not match the website descriptions. However, a few people felt that communication was lacking when problems arose with their orders.

What people talk about most

Product

Customers had positive experiences with product, noting that the items look stunning and match website... See more

Quality

Reviewers highlight ambiguous aspects of quality, as opinions on the products vary greatly. Many customers... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being quick to... See more

Delivery service

Reviewers share mixed feedback about the delivery service. Many customers praise the exceptionally fast... See more

Order

Consumers find order experiences to be mixed, as opinions vary significantly regarding the process. On one... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased three glass pendant lights and three glass ceiling lights. Kikilighting offers beautiful lighting, with a lot of different colours at very attractive prices. Their after-sales service is... See more

Rated 5 out of 5 stars

Kikilighting offers superb lamps at affordable prices. The service is great. They respect the timing. They respond quickly and take care of their customers. The packages are perfectly protected for tr... See more

Rated 5 out of 5 stars

We bought 5 pendant lights on kikilighting and we contacted the company by email to make some modification to our oder. Their reply was fast and the lamps we receive are of good quality, not damaged b... See more

Rated 5 out of 5 stars

Received the lamps on the shorter end of the expected delivery spectrum, great to have them in house so fast. When opening the box was pleasantly surprised, very good impression of the quality, strong... See more


4.0

Great

TrustScore 4 out of 5

607 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 2% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(607)

154 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm very happy with my lamp purchase with Kiki!

I'm very happy with my lamp purchase with Kiki! The whole process went really smooth, they followed up on the delivery, making sure it arrived well and on time. The products are of great quality and exactly as you see in the picture. It worked great and looks beautiful. Thank you Kiki!

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Love it !

I'm delighted with my order from kikilighting. The lamp is beautiful! Installation is very easy; there are instructions included. Delivery was fast, and the lamp was well protected. I recommend it!

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Everything to our satisfaction

When I ordered 4 identical lamps, I was mistakenly sent a lamp in a different colour. After contacting the service, the concern was clarified and the correct lamp was sent. I was allowed to keep the lamp in the wrong colour for free.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

I had a great first experience with KikiLighting!

I placed my first order and, unfortunately, the light fixture arrived broken. I contacted their customer service and was really impressed by how responsive and helpful they were, they immediately arranged to send me a replacement.

This was my first time ordering from their site, and it definitely won’t be the last. They have a beautiful selection of modern lighting, with styles to suit every taste.

Above all, their customer service really makes a difference, it’s quick, efficient, and genuinely reassuring. Highly recommend!

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Everything well

Lamp was sent quickly and came in perfect condition. I am super satisfied with the quality and how it looks. I would definitely buy on Kikilightning again.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely impressed with Kiki…

Absolutely impressed with Kiki Lighting! The quality of their products is outstanding—elegant, durable, and exactly as described. Their customer support team is incredibly responsive and helpful, always going the extra mile to ensure satisfaction. A special shoutout to their after-sales service as well—efficient, professional, and genuinely caring. Highly recommend!

23 May 2025
Unprompted review
Rated 1 out of 5 stars

terrible experience

terrible experience, problems with customs and we received models that were not ordered. The site looks like a european company, which it is not. Based in China so for all customer service issues we have to deal with china.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service…

We received a lamp that unfourtunatly did not work as we hoped, so we contacted the servicedesk. We got some good tips, but it did not solve the problem. KIKI lighting servicedesk then offered us a new lamp! We are so happy with the way KIKI lighting solved the problem!

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Products are really nice

Products are really nice. And if you have a question, Kikilighting has a very good customer after-sales service. Very pro active.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Very professional customer support

I recently purchased a lamp from Kiki Lighting and had some questions about the product after delivery. The customer service team was very responsive and professional, working with me to resolve the issue quickly. They offered a solution that I found fair and accommodating, which made the overall experience positive despite some initial challenges. I appreciate their helpful support team and dedication to customer satisfaction.

9 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look