I do like Khiels and I love receiving free samples. Its a shame the shops are closing down, I liked the fact I could return my empties for a discount. However, the shop advice I usually recieve is not... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The day cream is fantastic. The eye cream is average.
Company replied
I was on a waitlist for a specific product (1 litre of face wash) and when I was notified the product was now in stock I ordered it. I was upsold some other items which required me to register. Wi... See more
Company replied
Has anyone else noticed that when black friday comes along or there's another discount on offer the big items - like creme du corps refillable - are 'out of stock'. I had it in my basket last night bu... See more
Company replied
Company details
Information provided by various external sources
Kiehl's Since 1851. Dermatologist recommended skin care solutions, hair care, body care, beauty & cosmetics. Get facial moisturizer, lotion, cleanser, toners, treatments made with natural ingredients.
Contact info
West India Quay 14, E14 4AF, London, United Kingdom
- kiehls.co.uk
3.1
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My delivery
My delivery was returned to sender and there does not seem to be anyway of contacting Kiehl’s to have it resent to the correct address.
15 July 2024
Reply from Kiehl's
Thanks for your review Marion! We're so pleased that you were satisfied with your recent online ordering experience and your delivery arrived quickly. We look forward to shopping with you again in the future! - Nick
I ordered a smaller olive oil shampoo…
I ordered a smaller olive oil shampoo as the larger sizes were out of stock. But then the size I ordered was subsequently said to be out of stock, so all that was sent were the 3 free sample sachets. Very disappointed.
15 July 2024
Reply from Kiehl's
Sending the love right back to you, Naomi! Thanks so much for the kind words, we're pleased to hear your recent order arrived quickly and as expected. We look forward to shopping with you again in the future! - Nick
Product is really good
Product is really good. I have used the moisturiser more than 2 years. No allergies on my sensitive skin. For online order, it is better to include tracking / way bill no. on the confirmation for delivery monitoring.
8 July 2024
Reply from Kiehl's
Thanks so much for your review Martha! We're so happy to hear that you've been using our formulas for more than 2 years now and they're working well for your skin. We will also pass on your feedback, thank you for the suggestions. - Nick
Reply from Kiehl's
Thanks for your review Jane! We're happy that you're a fan of our formulas and your orders have arrived quickly. We hope you enjoy your new Kiehl's products! - Nick
I love everything about Kiehls!
I love everything about Kiehls. The Calendula foaming face wash is no exception and it's a must have for all skin types.
3 July 2024
Reply from Kiehl's
Thanks so much for the love, Amy! We're delighted to hear that you're a fan of our Calendula Deep Cleansing Foaming Face Wash, we appreciate the recommendation. We look forward to shopping with you again in the future! - Nick
Made two orders… non arrived
Made two orders: the first never arrived… I called after two weeks to complain and I was promised a refund that has yet to materialise
A foolishly went for a second order (of much higher amount) and after a week I have no news of that one either.
They set product have shipped but we don’t send shipping information
I like the product but I’ll never buy in their website again
15 July 2024
Reply from Kiehl's
We're so happy that you were satisfied with your recent online ordering experience and you're enjoying your new products! Thanks for your review Damian. - Nick
Wonderful Packaging for my Facial Fuel
Wonderful Packaging for my Facial Fuel. I have tried many moisturisers but keep coming back to Facial Fuel - makes me feel really fresh every day!!
14 July 2024
Reply from Kiehl's
We love to hear that Richard! We're also a fan of how fresh and hydrated our Facial Fuel Energizing Moisture Treatment leaves our skin feeling. Thanks so much for your review! - Nick
Truly awful customer service
Truly awful customer service. When my delivery arrived, the contents had been tampered with: the box of face cream had been opened. I have now sent 2 messages through the online form but, beyond the automated response, I have had no substantive reply. Unacceptable.
8 July 2024
Reply from Kiehl's
We're so pleased that you're enjoying your new Kiehl's product and it arrived quickly. Thanks for your review Mrs Reynolds! - Nick
Reply from Kiehl's
Thanks for the review Victoria! We appreciate the love and we are so happy to hear that you enjoy using our formulas. We look forward to shopping with you again in the future! - Nick
Am item is missing from my order
15 July 2024
Reply from Kiehl's
We're so sorry to hear that Helen! Please reach out to us directly through phone/email or alternatively on Instagram or Facebook where we can assist you further. Thank you! - Nick
Excellent products delivered pomptly
13 July 2024
Reply from Kiehl's
We're so happy to hear that you enjoy using our formulas and your recent delivery arrived quickly! Thanks so much for your review Helen, we look forward to serving you again in the future. - Nick
Reply from Kiehl's
Thanks for your review Dean! We're happy to hear that you enjoy using our formulas and look forward to shopping with you again in the future. - Nick
Unacceptable Experience – Avoid Ordering from Kiehls.ie
On July 6th, I placed an order totaling €192.10 on Kiehls.ie. After a full week with no updates, I used their website's contact form, which promises a response within 24 hours. Unfortunately, I received no reply.
A day or two later, I finally received an email stating that my order had been shipped. However, the shipment never arrived. Then, exactly 13 days after placing my order, I received a PayPal notification of a refund. Confused, I contacted customer service, only to be informed that the products were out of stock, which was the reason for the refund.
Adding to the confusion, I later received an email claiming that the products were stuck at customs, which was why they hadn't arrived, and advising me to reorder. If orders are being shipped from the UK, it begs the question—why have an Irish website in the first place?
Reluctantly, I decided to reorder the products, only to face the same issue again—no shipment after 3 weeks. I sent two follow-up emails asking for an update, but once again, received no response.
As of today, I've been waiting 36 days, and my order still hasn't arrived. This experience has been incredibly frustrating, and I strongly advise against ordering anything from Kiehls.ie.
6 July 2024
Unprompted review
Love this product
Easy to order online love the ultimate strength hand salve and always nice to receive the samples
8 July 2024
Reply from Kiehl's
Our Ultimate Strength Hand Salve is one of our favourites, so we're delighted to hear that you're also a fan of this formula! We hope you enjoy your new Kiehl's goodies and discover some new favourites through our complimentary sampling. Thanks Lorraine! - Nick
Brilliant.
Always excellent service.
Great value for money.
Love the free samples..nice to try a different serum or cleanser.
14 July 2024
Reply from Kiehl's
We really appreciate the feedback on our service, that means a lot to us! We hope you enjoy your latest delivery of Kiehl's goodies and discover some new favourites through our complimentary sampling. Thanks for your review Patsy! - Nick
Reply from Kiehl's
We're so pleased that you're satisfied with you first online ordering experience with us! We do our best to provide a fantastic service while producing efficacious formulas. We hope you enjoy your new products Celinha! - Nick
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