I was complaining about money going off from my account, without me authorizing it. I did request a refund and Dedan promised that he will immediately release the refund once I have given a rating on... See more
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See what reviewers are saying
It is a fraud website It is a fraud website. First they make a subscription by using your credit card information. Then, they will start deducting money from credit card regularly without your consen... See more
Good day. My experience with Jamal has been very good so far. I was impressed with the fact that he reached out to me and has offered me a clear and prompt resolution to my issue. He made me feel c... See more
I appreciate the excellent customer service provided by Alexandra. The team guided me clearly and professionally throughout the entire refund process, making it smooth and hassle-free.
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Good service by elsa
Emily replied to me timeously
Emily replied to my concerns in a short period of time.
It was a great help
It was a great help, and good service. 24/7 support.
Very friendly to the point u may ask them anything.
Its been great pleasure.
Noah Is easy to talk with
Noah Is easy to talk with. Very straightforward and understand my situation in an instant. I though he is still a chatbot but he isn't Thank you so very much for your help!
Edith gave great service
Thank you
Dealing with this company has been fantastic. My queries and concerns were addressed immediately and I am incredibly satisfied with the service that I have received.
Thank you so much for all your assistance.
You make a massive difference I'm the world.
AVOID! Do not sign up to anything with this…
Do not sign up to anything with this company.
I have no idea how I signed up & the agent was unable to confirm.
I have had random amounts of money deducted from my bank account & told that it is not refundable.
I live in the UK & have no children so not sure how I can benefit from such a scheme.
Complete con
She is so helpful and I am grateful…
She is so helpful and I am grateful with her service
Good Customer Support by KAI
!!!! WARNING !!!! SCAM !!!! PAY ATTENTION !!!
*ENGLISH*
Technique similar to a scam
This company presents on its sales site 1 very good product for a small price and offers to buy it.
Problems encountered:
- When you proceed to payment, you are debited twice, by 2 different companies but which are necessarily linked because everything is identical:
* email template
* website structure
* chat system and responses provided
- The email you receive says that you have subscribed to a subscription (€47 per month). The second email from the second company says that you have subscribed to a subscription (€62/month).
It's a scam because they sell a product, as proof the link to the payment button says "Confirm the purchase of this product"
Only the customer service is very good because the refund was made on time. But overall I was very disappointed by the process!
*FRANCAIS*
Technique assimilable à de l'arnaque
Cette entreprise présente sur son site de vente 1 très bon produit par cher et propose de l'acheter.
Problèmes rencontrés :
- Quand on procède au paiement, on est débité 2 fois, par 2 entreprises différentes mais qui sont forcément liées car tout est identique :
* template d'emails
* structure du site internet
* système de chat et réponses apportées
- Le mail qu'on reçoit dit qu'on a souscrit à un abonnement (47€ par mois). Le second mail de la seconde entreprise dit qu'on a souscrit à un abonnement (62€/ mois).
C'est de l'arnaque car ils vendent un produit, pour preuve le lien vers le bouton de paiement indique "Confirmer l'achat de ce produit"
Seul le service client est très bien car le remboursement a été effectué dans les délais. Mais globalement j'ai été très déçu par la démarche!
Helpful and prompt response
We have a problem with funds debited to our account and not understanding the fact that we automatically subscribe when we try to purchase online .
We request our funds to be refunded and we get a prompt response and a promise to refund us .
Grace helped me with the cancelation…
Grace helped me with the cancelation process and even promised to monitor the process for me. Thank you Grace.
Ann reached out to assist me and…
Ann reached out to assist me and attended to my query timeously.
Thanks Emily for the support!
Good customer service support by kai
Professional service and customer service that is second to none.
I was assisted
very good because they respond about my…
very good because they respond about my concern and they processing my refund.. thank you
Alero is in touch and helping to…
Alero is in touch and helping to resolve the issue
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