I have shopped at kids brandstore a couple of times. If you want to buy quality brands at a good price and get a good discount from time to time, this is the place to be. Unfortunately half of my rece... See more
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I like this website it's really nice selection for teenagers. Few times I ordered clothes from the store and it was very nice experience. Delivery was on time, I used Budbee option. Clothes comes in... See more
Be very Careful! They send you clothes with no lable some times, so that you will not be able to get your money back when you return! Customer service lie basically and do not admit their own mi... See more
Company replied
Great Customer Service, package was lost somewhere between the warehouse and a Budbee box. Kids Brandstore took care of it and solved the issue in a very customer friendly way!!
Company details
Written by the company
Kids Brand Store is de grootste online kledingwinkel voor jongeren in heel Scandinavië. Ons assortiment bestaat uit toonaangevende merken en evolueert voortdurend om altijd relevant, uniek en exclusief te zijn. Sinds de start in 2011 is het ons doel geweest om constant beter te worden in wat we doen, altijd nieuwsgierig te blijven en een fijne klantenservice te bieden. Vandaag de dag zijn we de marktleider in onze niche branche en onze reis gaat voort, zodat je als klant een inspirerende en vlotte ervaring zult hebben, elke keer weer dat je bij ons shopt. Kids Brand Store – Original Teen Fashion
Contact info
Örjansgränd 31, 72132, Västerås, Sweden
- info@kidsbrandstore.nl
- kidsbrandstore.nl
3.6
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Ordering time is way to long
20 May 2023
Reply from Kids Brand Store
Hello! Thank you for sharing your experience with us. We are sorry that you are not satisfied with the delivery time. Normal delivery time with Budbee is 2-3 working days. Your delivery was available in the box on the 3rd working day. We think it's still a pretty ok delivery time :) have a nice day. Kind Regards / Kids Brand Store
good customer service!
30 March 2023
The return shipment was not handled…
The return shipment was not handled correctly.
I have to pay for more items then I have kept.
Customer service is not very helpfull and not willing to find the sollution.
Would not recommend this webshop.
16 March 2023
Unprompted review
Reply from Kids Brand Store
Hi Christina, we are so sorry to hear this. We apologize that you are experiencing this. It is difficult to comment on individual cases like this on Trustpilot, we cannot see that you have left your order number as a reference. We kindly have to ask you to contact our customer support again and they will try to help you in the best way possible.
Kindly Kids Brand Store
I have not received my package
5 February 2023
Reply from Kids Brand Store
Hello and thank you for sharing your experience with us. I see that your shipment got lost at one of the shipping company's terminals and could not be delivered to you. We are very sorry and apologize for this. I see that our customer service has been in contact with you and helped you with your invoice
We wish you a nice afternoon
Mijn jas is super mooi en fijn en is…
Mijn jas is super mooi en fijn en is watwrafstotend
8 January 2023
Love the shop styles and brands
13 December 2022
The bad experience due to Klarna
The bad experience is not related to the Kids Brand Store but the horrible communication of Klarna. The app apparently doesn't work well. The Kids Brand Store directs to the Klarna app for all updates regarding delivery but the communication through Klarna is non existent ('waiting for update' is the only notification) until the note of 'last reminder to pick up the delivery'. Nothing in between. And this morning an admonishing e-mail from Kids Brand Store about the non-collection of the order. Very sorry for this mess caused by Klarna.
31 October 2022
Reply from Kids Brand Store
Hello! Thank you for sharing your experience with us. We are so very sorry for the confusion and misunderstanding regarding how you receive updates regarding your shipment. In this case, it is via Budbee's app that you receive all updates regarding your delivery or your return. Klarna's app has nothing to do with updates to your delivery. All updates, after your delivery has left our warehouse, are the responsibility of the respective shipping company.
I see that you have been in contact with our customer service and hope that everything feels a little clearer after that contact.
Wishing you a nice day / Kids Brand Store
Very nice jacket so durable
28 October 2022
Top levering
8 October 2022
One Happy Dad
Had a very good first-time experience shopping for a particular brand of kids clothes on this webshop. All went smoothly; will gladly purchase our branded kids stuff here again. Kudos.
29 September 2022
Unprompted review
Quick delivery & good service !
21 August 2022
Extremely good prices for good quality…
Extremely good prices for good quality clothes. Fast shipment and clear communication!
13 August 2022
Putting the responsibility of lost…
Putting the responsibility of lost package straight with the customer before even understanding what has happened. Solved well in the end, but the initial feedback was not very customer friendly
31 March 2022
Reply from Kids Brand Store
Hello and thank you for sharing your experience with us. We are very sorry that your experience did not start well and apologize for this. I understand , due to your feedback, that the problem have been solved in the end and I am very happy for that. If there should be any other problems please let us know
Wish you a lovely day / Kids Brand Store
Nice and on time
7 March 2022
Reply from Kids Brand Store
Hello and thank you for taking the time to leave a review. I'm sorry that you are experiencing a long delivery time and that it has been a problem to deliver your package. I see that there have been two failed attempts to deliver your package before Budbee succeeded with the delivery. We are sorry and apologize for any inconvenience this may have caused
Wish you a great day/Kids Brand Store
Loved working with u!
26 January 2022
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