We highly recommend and are super impressed with the KIDKII ball pit. It’s very well-made and easy to assemble and disassemble for cleaning. It is beautiful to look at as well! Most importantly- our k... See more
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This company are absolute con artists. I received my order which was incorrect, for months I have been emailing them trying to get a resolution and they have now stopped contact and are completely ign... See more
We have been waiting almost 14 weeks for the soft play we ordered which was supposed to take 2-6 weeks. We have e-mailed multiple times and get the same reply (automated or copied and pasted) of offer... See more
Company replied
There was some mistake with my order . I ordered a flower set of 3 pillows but only I received 2 accidentally. I reached out to customer service and they were amazing and together we came to solution... See more
Company details
Contact info
Nejsumvej 4, 9750, Østervraa, Denmark
- +45 22221988
- info@kidkii.com
- kidkii.com
3.1
Average
41 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Very delayed and horrible customer service
We have been waiting almost 14 weeks for the soft play we ordered which was supposed to take 2-6 weeks. We have e-mailed multiple times and get the same reply (automated or copied and pasted) of offering a minuscule discount. This was a birthday present for my daughter and her birthday was almost two months ago. Very disappointed in the response from this company and have specifically not recommend it to others.
21 April 2022
Unprompted review
Reply from Kidkii
Dear Brook,We are so sorry about the delay of your order.
Unfortunately, we are experiencing some delay because of we moved our production from China to our own factory in Europe.
Regarding the products that are not send out yet, i can't guarantee a specific delivery date at the moment but i will do my very best to rush our factory so they will be send out as soon as possible.
I can offer you to cancel the order and refund you the full order.
Think twice before you order from this company!
This has to be the worst customer experience I’ve EVER faced in my life. The fact that you can order something, they take your money and not deliver your item within the time specified is horrific.
The 6-8 weeks specified on their website at the time of Oder was a complete lie as I’m still waiting for my item ordered in December. They then update their website recently offering 25% off & a 4-6 weeks delivery time. I don’t know how they can meet these demands when there are still customers waiting for their deliveries placed in December. They have taken many customers money and not delivered their goods.
I last emailed their customer service team on 22nd March, I am still waiting for a reply 2 weeks later.
I don’t even want the item anymore as they have let me and my customers down! They claim my items have been made, but they are having warehouse and delivery issues.
Disgraceful company and customer services.
5 April 2022
Unprompted review
Reply from Kidkii
Dear Emmanuel, We have tried to contact you on Instagram, but without any reply from you. We would love to help you, could you please send me you order number. Kind regards KIDKII
Order placed 4 months ago haven’t received
Order placed months ago and still haven’t received! Awful, awful, awful! This is our second purchase from them. We placed an order in November 2021–it is now February 2022 and we just keep being told it should ship soon. They offered 10% credit, which was not sufficient. This was a Christmas gift for our son and we are soon heading into Spring.
2 February 2022
Unprompted review
Reply from Kidkii
Dear Carrie, We have tried to contact you on Instagram, but without any reply from you. We would love to help you, could you please send me you order number. Kind regards KIDKII
No response to emails
11 December 2021
Unprompted review
Reply from Kidkii
Dear Ben,
Thanks for your review.
We are incredibly sorry to hear that you have not received a response to your emails.
Can I ask you to send an email to social@kidkii.com with the email you tried to contact, then we will reply immediately.
Have a nice day.
Kindest Regards
Victoria
Kidkii
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