Kidde Fire Safety Reviews 

I purchased two units from Kidde. With the first unit I had a question regarding installation. I called every day for a week and found average wait time was HOURS. So I emailed my question. Its been 6 months without a response. They acknowledge the email but never answered.
On the 2nd unit I could not get it to stop telling me "low battery". I followed the instructions from the Kidde web site without success. I then emailed them, they acknowledged the email and still no answer.
DON'T LET YOUR FAMILY DOWN, BUY ANYTHING BUT KIDDE

We had a kidde multi unit smoke detector that was already installed in our home when we moved in. After a couple of months the unit went off randomly at 3 a.m. one night. Of course we were alarmed and investigated to see what the issue was. After determining that there was no fire and no smoke present in the home, we dusted off and blew out the units to make sure foreign particles were not causing a false sensor detection. A couple of nights later, the same thing. The same unit was going off and triggering the others. We moved the unit to another room and made sure the high end battery that is recommended by the care guide was fresh. After the unit went off again a few nights later, we called the manufacturer. After waiting on hold for about an hour, we finally talked to an agent who suspected that the unit was faulty and that it was still under warranty, so they would send us a new unit. A week or so after the last communication with Kidde the new unit did arrive and so far, no false alarms. Thank you for helping to keep our family safe.

I have purchased 2 x Kidde 10SCO units in the past 11 months. The first failed within 3 months and now the replacement has failed within 9 months. Both had same fault in that the Fire alarm goes off for no reason. I have lost all faith in these products.
Now waiting for return instructions from Safelincs.

I was on the phone with First alert and they were very knowledgeable about a product I wanted to buy. I wanted to buy a quick connect convertor sold by kidde. I talked to a Kidde expert and they had NO idea what I was talking about. You would think your company employees would know what your selling. Great job First Alert your a lot better with customer care then Kidde.

Bought Kidde 10sco fire/carbon monoxide alarm and keeps going faulty, customer service want the receipt for the alarm before they will replace, which was bought in 2016

BUYER BEWARE. Kidde carbon monoxide detectors have failed after 3 years of use. They were purchased as they have a 10 year warranty. Kidde refusing to replace or accept any responsibility. Stated they cannot be used in the kitchen. As the majority of gas appliances are in the kitchen and the unit needs to be placed within a certain proximity to the appliance, this makes them unfit for purpose.

We have very bad experience with the Kidde Fire Safety. It's just 2 years we moved to a newly built home with new fire alarm and several time received false alarm from multiple systems and some of them got replaced.
The customer service was worse than the product, it was the worst customer service call I ever had. When asked for replacement according to the warranty, was told they are not aware how long it will take for replacement. Will not recommend this product.

We bought nine Kidde Firex smoke/heat detectors for our large house. That was six years ago. Every single one of them has had to be replaced, most of them more than once. We still get innumerable false alarms, to the point where we've just had to disconnect them all with extreme prejudice. Cheap build, poor quality and unreliable - have nothing to do with this junk.