Horrific service and customer service. Fake followers, and not adhering to their terms and conditions. DO NOT USE THIS COMPANY Gaslighting responses - every single time filled with lies and lack... See more
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Review summary
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Thinking about using Kicksta? Don't. Their "growth pod network" is just a bunch of low-effort Instagram accounts that are so obviously fake/bots that Instagram automatically removes 95% of them minute... See more
Company replied
Got the app because I wanted to grow my Instagram just like everybody else. two days later I didn’t see any improvement or cared about it anymore so i tried canceling my 7 day free subscription but... See more
Company replied
Free trial I tried their free trial just to find out they promote their website with with services they don't even offer. I tried out a free trial and they are refusing to cancel it and keep telling... See more
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Company details
Written by the company
With over 8 years in service, Kicksta is the global leader in growing genuine Instagram audiences without spam, bots, or fake accounts.
Contact info
United States
- support@kicksta.co
- kicksta.co
2.0
Poor
625 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from Kicksta
Dear Louie,
Thanks for taking the time to share your feedback with us!
We checked our records and could not find any previous messages from the email address associated with your subscription.
Our support will reach out shortly to assist you with any inquiries.
Best,
Kicksta Team
Scam 100%
Kept charging my card after I cancelled the “free trial”, they do not Respond to emails , and i can’t delete the card from their website. I am in the process of submitting lawsuit.
25 January 2025
Unprompted review
Reply from Kicksta
Dear Gabriel,
Thank you for taking the time to share your feedback!
After reviewing our records, we were unable to locate any previous correspondence with our support team using the email address associated with your Kicksta subscription. To successfully cancel your subscription, you need to contact our support team directly. This process ensures that all your data is securely removed from our system.
You can reach us at support@kicksta.co, and we’ll promptly assist with canceling your subscription.
Best,
Kicksta Team
Avoid
Avoid, fake and dormant accounts, even when you have targeted audience growth on.
17 January 2025
Unprompted review
Reply from Kicksta
Dear Mary,
Thank you for sharing your experience and we’re sorry to hear that you didn’t achieve the results you expected with Kicksta.
We take the quality of our service seriously, especially when it comes to targeted audience growth. The accounts we engage with are intended to be real and active profiles aligned with the targeting settings chosen by our clients. However, if there are concerns about inactive or irrelevant accounts, we'll be happy to assist in adjusting your targeting or addressing any issues.
If you’re open to it, we’d love the opportunity to make things right! Please feel free to reach out to our support team at support@kicksta.co, and our account managers will help you set up a new set of targets.
Best,
Kicksta Team
They deliver up to their promise
They deliver up to their promise, giving your follower count a burst, with real followers. Excellent support, with fast reply to questions.
15 January 2025
Unprompted review
Great since day one of Use 😀
I have always been scared to try to let a compagny run my IG account, but since day one Kicksta was great ^^ They focused on my niche and make the account grow surely ^^ and the customers service replied to me right away when I had questions 😀 I don't regret my purchase, surely gonna use it for my other accounts 😉
6 January 2025
Unprompted review
100% fake followers
All you get is a flood of (very obvious) fake followers from India. They also make cancelling a pain in the ass and always try to upsell their awful service. Just pay 2 dollars elsewhere if you want to buy a bunch of fake followers from india.
Don't waste your money (and time).
1 January 2025
Unprompted review
Reply from Kicksta
Dear Teri,
Thanks for taking the time to share your feedback with us and we do apologize if the service did not meet your expectations.
As Joel mentioned in your previous email exchange, our "Maximum Growth Speed" strategy involves leveraging a variety of methods, including giveaways, influencer DM promotions, engagement groups, and more. This approach delivers exceptional growth with guaranteed results, though it naturally attracts a broader audience, which may explain the type of followers you've been receiving during your short trial.
On the other hand, our "Targeted Growth Only" approach emphasizes highly specific, interaction-driven growth by Following, Liking, and Engaging with users who follow the targets you’ve provided. Transitioning to this method is likely to help you gain a more targeted audience.
Don’t hesitate to reach out to our support team so we can assist you in identifying your ideal audience and securing those highly targeted followers for your account!
Best,
Kicksta Team
They growth is made by using fake…
They growth is made by using fake profile.
They don’t pay attention to your deletion request.
19 December 2024
Unprompted review
Reply from Kicksta
Dear Paolo,
Thank you for your feedback!
We want to clarify that our Kickoff Plan does not involve the use of fake profiles. However, as this plan does not include targeted growth, the quality and relevance of the followers may vary.
Best,
Kicksta Team
P.S. Our support team addressed your concerns promptly through multiple threads and closed your account the very same day.
Not worth it
I got a pretty neat profile, with quality content. In 3 days, I experienced two bursts of fake accounts. That's all the "growth" I saw with this platform. Not worth it.
18 December 2024
Unprompted review
Reply from Kicksta
Dear Anton,
Thank you for sharing your feedback with us!
After reviewing your account, it seems the initial followers you received during your trial were a direct result of our Kickoff Plan. This plan is designed to promote accounts to a diverse global audience, offering broad exposure to help establish a foundation for growth. While it doesn’t include specific targeting, it’s an excellent starting point for many of our users.
We noticed that you upgraded to the Starter Plan after 2 days, but by then, the initial promotion had already begun, making it challenging to shift to targeted growth immediately within the first 24 hours.
We apologize for the inconvenience caused and would love to invite you to reinstate your account. This way, we can ensure your growth is aligned with your target audience from the very beginning.
Best,
Kicksta Team
Early experience is good
Although its early days, initial response from tech staff with my queries was instant so there are real people on the other end… that's a plus! So far so good.
18 December 2024
Unprompted review
Horrible experience
Horrible experience, I got the free plan for 1 week and the only thing I got is my account blocked, I talked a lot with them and at the end I got the plan for 1 month giving them the trust and they charged me the expensive plan, I got like 40 followers after 12 days and they looked so so so fake all of them and I decided to cancel and after that I even lost the 40 followers, is es Scam! I do not recommended
1 December 2024
Unprompted review
Reply from Kicksta
Dear Marta,
Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that the service didn’t meet your expectations.
We’d like to investigate this further to ensure everything was set up properly so please reach out to our support team directly so we can review your account and provide a resolution.
Best,
Kicksta Team
In the trial they sent me only fake…
In the trial they sent me only fake indian accounts.
It doesn't matter from where they are if the accounts are fake! and not real people!
12 December 2024
Unprompted review
Reply from Kicksta
Dear Ricardo,
Thank you for sharing your feedback with us!
After reviewing your account, we noticed that the reason for the lower-quality followers during your trial is that you’re currently on our starter plan. This plan promotes accounts to a global audience and does not include the option to target a specific audience, which can lead to followers from various regions.
To ensure you’re reaching the right audience and seeing the true potential of our service, we’d love to invite you to upgrade to one of our targeted growth plans. Once you’ve signed up, reach out to our support team, and we’ll help you define your ideal audience and set up precise targeting to meet your goals.
Best,
Kicksta Team
It really works
I have to admit I was sceptical but the 7 day free trial went really well so I paid to stay on the advanced programme and it's been working really well. More than that the customer support is real people who genuinely want to help and there are loads of great tips and lessons about growing your account. I'm loving this service.
8 December 2024
Unprompted review
It feels like a scam!
My husband and I signed up for the free trial, and thankfully, we tried it without paying. Today was the second day, and the platform still couldn't connect to our Instagram account. Every time we reached out to customer service, they only told us to try again in two hours. We kept following their advice, but it still didn't work. It feels like a scam!
4 December 2024
Unprompted review
Reply from Kicksta
Dear Virginia,
Thank you for taking the time to share your feedback with us!
This issue is not typical, as our platform is designed to establish connections quickly and efficiently. To assist you further and resolve this matter promptly, please share the details of your Instagram account with us by forwarding the information to support@kicksta.co or providing your preferred contact details. Our team will ensure that this is looked into immediately.
Best,
Kicksta Team
Kept charging my card years later…
Kept charging my card years later after I cancelled with them they do not Respond to emails I am in the process of submitting a lawsuit. 100% Do not do business with company a Complete Scam
4 December 2024
Unprompted review
Reply from Kicksta
Hi Jason,
Thank you for sharing your concerns with us!
As discussed in our previous correspondence back in August, the charge was related to an unpaid invoice from a past subscription. While the system automatically attempted to process this, we understand your frustration and the confusion this caused.
We value your feedback and will take steps to ensure such issues are avoided in the future.
Best,
Kicksta Team
Helpful and professional customer…
Helpful and professional customer service. Kicksta is doing the work for me. Amazing experience!
20 November 2024
Unprompted review
Great customer service
I am new using this tool and therefore it is very satisfying to receive quick and helpful responses when asking questions through the Kicksta chat. Thank you for the great customer service.
29 November 2024
Unprompted review
I'm starting my business, Kicksta was the worst
I'm starting my business, and Kicksta was recommended to me to increase my visibility on IG. It was a mistake. If you're starting out and have a budget for social media, don't waste it on them. It's a scam. They were never able to fix the technical issues and kept insisting it was IG's fault. Even so, they charged me, and of course, there was no refund. My most sincere recommendation if you're starting your business: Don't do it, don't subscribe to them.
20 November 2024
Unprompted review
Reply from Kicksta
Dear Silvia,
Thank you for taking the time to share your feedback with us.
Although it took some time, I’m happy to let you know that our development team resolved the issues with your account and the connection was successfully re-established some 12 hours ago.
To make up for the inconvenience, we’ve extended your subscription by 10 additional days and applied a special coupon to your account for the next month of service, should you choose to continue with Kicksta after your initial billing cycle ends.
Our support already reached out regarding this matter so please make sure to check your inbox.
P.S. Please add some targets so we can start performing targeted interactions immediately.
Best,
Kicksta Team
It is a shame that I am unable to give…
It is a shame that I am unable to give zero star rating as this is by far the worst software I have seen in 30 years of working in the software industry. Not only does it not achieve what is advertised but to add insult to injury the support staff all give different opinions as to what will solve the poor performance. It would be slightly more digestible if it wasn’t so damn expensive. I cannot recommend this software any less!
8 November 2024
Reply from Kicksta
Dear Bernie,
Thank you for sharing your feedback with us. We're sorry to hear about your experience and would like to clarify a key point that may have impacted your results.
After carefully going through your correspondence with our support, it appears that the maximum growth speed option was disabled on your dashboard at one point. This setting, as clearly outlined, is essential for achieving the guaranteed results since we're promoting your account to a wider audience. Without it enabled, our ability to deliver the expected growth is significantly reduced.
We'd love to make this right for you so please feel free to reach out to our support so we can reinstate your account and get you the missing followers.
Best,
Kicksta Team
Listen and help customers
Best experience I have had with any system. If something comes up they jum p on it and honor what they speak about. I have built my followers and influencers to an all time high. THis is a business and takes some extra effort but this boost helps it to get going. I would not be at 60 K without them.
6 November 2024
Unprompted review
Complete Waste of Money
I subscribed to one of their packages to get real followers over a period of 1 month. During that 1 month time, I received 27 followers every day. After a month, I canceled the subscription because all the followers I got were bots. Since the day I canceled the subscription, I started losing followers continuously every single day. If the drop of the followers is here and there, that is understandable, but this was a continuous process of taking the followers back. So, the summary is, I got followers over a month, then I lost all those followers over a period of 1.5 month and ended up wasting my money after a 2.5 months. I contacted them several times and escalated the issue but they didn't do anything. This is completely a waste of money.
1 November 2024
Unprompted review
Reply from Kicksta
Dear Isabella,
Thank you for sharing your experience, and we're truly sorry to hear about the issues you've encountered.
This is not how Kicksta operates and the followers we're bringing tend to stick around for quite some time.
Since we want to make this right for you, could you please contact our support team directly at support@kicksta.co or answer our information request? Alternatively, if there’s a preferred way for us to reach you, please let us know.
Best,
Kicksta Team
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