KickBackSports Reviews 

Ordered an item via amazon. They took payment and I paid for express delivery. Then a week later, still not received it. Got an email from amazon saying unable to deliver, checked the tracking and it said delayed. Contacted kickback and they said there was an issue with the weight and it would be with me the next day. 4 days later, still no item so I contacted them again. They investigated, said it was lost in transit then refunded. I can’t believe a company doesn’t know how to send heavy items??
But to make it worse, I’ve ordered something from sports direct, and they seem to be delivering this too. Didn’t know they were the same company? And this is also now delayed over a week, with the same message of Delayed, investigating. I’m trying to get another refund.
Definitely avoiding anything to do with this company in future.
Stick to proper sports retailers and pay by credit card.

I've never had such poor customer service anywhere, I contacted them within 30 days of my purchase but no one replied and then after that when they did they told me my returns window had expired. I've asked day after day for them to explain why they are not following their own policy which they kept referring me to. The policy to which I refer is their Legal Warranty which is there to protect the customer, it is there on the T&C's page but they won't answer any questions. Then one day they did mention it, they said that 6 months had now passed so the Legal Warranty had now expired, which is total rubbish anyway. Even Citizens Advice have said that I have a case but they refuse to cooperate. Under the Consumer Rights Act I entered a contract with them as soon as they took my payment but despite my enquiries they still won't answer, I've even pointed out that just because they have managed to drag this out past six months it wouldn't mean they were off the hook even if it was correct as I've been trying to claim a refund since May, they have replied which is evidence that they are aware, honestly some of their replies are simply baffling. My claim continues. I strongly recommend avoiding them, there are plenty of other sports shops without you having to deal with these.