I was really impressed by the detailed and sincere feedback, and it will really be helpful not only in this situation but also in my future writing opportunities. However, the guidelines I received... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Instant email confirmation with invoice, many expierenced editors for help. Paper return on time, good feedbacks and suggestions. Cheaper price when longer time allowed for editors, which helps pushin... See more
Company replied
I am totally amazed by my editor's great job in a short time with a fair price. His great words and verbs selection and sentences rearrangements made my personal statement shines much better. I strong... See more
Company replied
The person gave absolutely horrible results. It wasn’t feedback on the essay at all, rather simply changing up a word here and there, it didn’t help any of the argument at all. I feel scammed because... See more
Company details
Written by the company
Kibin is your ultimate essay help assistant. Whether you're brainstorming topics or polishing your final draft, elevate your essay to its full potential with our suite of services and free resources.
Contact info
2443 Fillmore St #380-4659, 94115, San Francisco, United States
- 888-885-4246
- team@kibin.com
- kibin.com
Reply from Kibin
We are convinced she never has a bad day. :) Thanks for your business and the excellent review! I've passed along your kind words to Crystal.
Amber R., Customer Happiness Coordinator @ Kibin
Reply from Kibin
Thank you so much for taking the time to share your review and comments. We appreciate you choosing Kibin!
Amber R., Customer Happiness Coordinator @Kibin
I wasn’t impressed with the edit
I wasn’t impressed with the edit. I liked only what she did with one or two sentences but I didn’t agree with the rest of the edits.
19 July 2021
Reply from Kibin
Thank you for taking the time to leave feedback about your most recent edit. I'm very sorry to hear that this edit didn't meet your expectations this time around.
At checkout, you had selected the following option: "This is my final draft, OR I don’t have a lot of time to revise. I do not wish to make substantial changes and prefer minimal commentary." Additionally, your note to the editor indicated that your main concern was making sure "that it is as grammatically correct as possible before I submit to programs." An edit of a final draft will always be much less intensive than a rough draft edit since you are polishing a document for submission instead of re-working the ideas/language presented.
I've reviewed the edited document, and the work done on the document lines up with the information that was provided to the editor. I found no grammar or spelling mistakes left behind, and this edit does meet Kibin's quality standards, as the editor followed the instructions given and the document was returned error-free. The editor also made changes to the language to ensure that you were presenting yourself positively in your statement, as her notes mentioned
I do see that this edit was returned back to you on Monday, July 12th. If you are ever unsatisfied with an edit in the future, please do reach out sooner rather than later because we always want to make sure your issue is resolved quickly.
We did reach out via email yesterday to gain additional information about your feedback and to help provide a solution for this issue. Please don’t hesitate to reach out there so that we can resolve this for you. We hope to speak with you soon.
Kind regards,
Nikki L., Customer Service and Community Manager @Kibin
love Kibin and my editors.
16 July 2021
Reply from Kibin
We love our editors (and ourselves), too! Thanks for sharing the good vibes! We're always here when you need us, and we can't wait to hear from you again!
Robert K., Customer Happiness Coordinator @Kibin
Special thanks for the amazing Nikki
30 June 2021
Reply from Kibin
She is indeed amazing, and so are you for taking the time to leave a review! We hope to hear from you again soon.
Robert K., Customer Happiness Coordinator @Kibin
Reply from Kibin
We're so glad to hear that you find our editing team so helpful! Thank you for dropping by to let us know. Our editors always appreciate hearing back from their customers.
Robert K., Customer Happiness Coordinator @Kibin
My Kibin editor substantially improved…
My Kibin editor substantially improved my writing with suggested corrections. I should use Kibin more often.
30 May 2021
Reply from Kibin
We could not agree more! ;) It's great to see you around again. Thanks for taking the time to share your experience working with Jane. We're thrilled to hear it was so successful.
Amber R., Customer Happiness Coordinator @Kibin
Reply from Kibin
I'm sorry to hear that you weren't satisfied with the level of editing on your document. We certainly want to make sure our customers are happy with the work done by Kibin. We've reached out to you with options to correct the situation but haven't heard back. Please refer to the email we sent if you would like to discuss these options.
Robert K., Customer Happiness Coordinator @Kibin
Thank you for such thought through…
Thank you for such thought through edits. I can see that you have done a lot of research yourself to help me with the essay. Definitely recommend Lisa. Tank you So much.
18 May 2021
Reply from Kibin
Lisa is such a valuable member of our editing team; we are fortunate to have her! Thanks for your business and for taking a moment to share your experience with us. We hope to see you around soon!
Amber R., Customer Happiness Coordinator @Kibin
Very helpful!
15 May 2021
Reply from Kibin
Awesome! We're so glad to hear you're finding great value in our editing services. Thank you for your continued business!
Amber R., Customer Happiness Coordinator @Kibin
good work
I always get a good and detailed work. I am very comfortable working with your editors.
12 May 2021
Reply from Kibin
That's fantastic to hear! We appreciate having you as a return customer and love that you have great working relationships with each each editor. Hope to see you around soon!
Amber R., Customer Happiness Coordinator @Kibin
The evaluation was stunningly precise
The evaluation was stunningly precise. The comments were relevant to the assignment and future assignments. I am well-pleased with the service.
11 May 2021
Reply from Kibin
We are absolutely thrilled that you had a stellar experience working with Neil! He, along with our other editors, work so diligently at helping writers continue to improve. Thanks for sharing review with us!
Amber R., Customer Happiness Coordinator @Kibin
Another first-class edit
Another first-class edit with plenty of suggestions for improvement. No doubt that Crystal and Kibin add a lot of value. Many thanks.
30 April 2021
Reply from Kibin
We are so fortunate to have Crystal on our team, indeed! We appreciate your continued business and your kinds words. Thank you for entrusting us with your work!
Amber R., Customer Happiness Coordinator @Kibin
Excellent editing as always
Excellent editing as always. I highly recommend it. Don't waste more time worrying about your essays, letters, etc... I use Kibin anytime I write a big paper. It always help me to see the bigger picture and I learn a hell of a lot.
22 April 2021
Reply from Kibin
Wow, that's quite an endorsement; we all really appreciate it! We definitely want our customers to be able to learn from each edit, and we hope we can take a little bit of the stress out of the writing experience. Thanks for sharing your thoughts!
Robert K., Customer Happiness Coordinator @Kibin
Excellent service
I have used the same editor (Crystal W.) for a few years and I am impressed by her dedication and good work.
13 April 2021
Reply from Kibin
We're pretty impressed with Crystal, too, and we love to see our customers synch up with our editors so well. Thanks for your great review! We'll be here the next time you need us.
Robert K., Customer Happiness Coordinator @Kibin
Excellent feedback
25 March 2021
Reply from Kibin
Thank you for entrusting us with your document and for leaving your review! We love that our editors always go beyond grammatical improvements to help writers improve their content. We hope to see you around soon!
Amber R., Customer Happiness Coordinator @Kibin
Crystal is a spectacular editor
Crystal is a spectacular editor and always makes my work look great!
23 March 2021
Reply from Kibin
She really is great at what she does, and she certainly appreciates hearing that her work has been helpful. We'll pass the word along. Thanks for letting us know!
Robert K., Customer Happinesss Coordinator @Kibin
Kibin’s Editors are the best!!
After Crystal edited my paper it was magnificent!! I know that with the help of Kibin I will get the best grade possible.
16 March 2021
Reply from Kibin
Magnificence is what we aim for, and our editors are great at giving an essay the polish it needs to really stand out. Thanks for your great review! We hope to hear from you again soon.
Robert K., Customer Happiness Coordinator @Kibin
The editor didn’t change much.
16 March 2021
Reply from Kibin
I'm sorry to hear that you weren't satisfied with the work done on your paper. We've reviewed the edited document and found that your editor made a total of 72 revisions, which is quite a significant amount of editing on a 208-word document. I see that our Community Manager has also reached out to you with some additional feedback for your paper. I hope that her solutions were helpful to you.
Robert K., Customer Happiness Coordinator @Kibin
Reply from Kibin
You sure don't need extra hassles when you're trying to get a paper finished. Thanks for letting us know how smoothly the process went, and come back whenever you need us!
Robert K., Customer Happiness Coordinator @Kibin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.