Kia Motors America Reviews 227

My Kia customer service experience went from good to bad before even making my first payment. I purchased my Kia telluride at the end of March 2025. It took me a month of checking different vehicle and I decided to go with the Telluride. I decided to go to Earnhardt Peoria Kia. There was no pressure from them to purchase and after a few hours i and my wife decided to purchase. I had a trade in and after everything was said and done, my wife removed all products from our trade in EXCEPT the garage remote which she forgot about. She called back within 24 hours and had them pull the remote and save for us. They acknowledged they had the remote and stated it would be at the front deck. My wife went down to get the remote and she was told the remote was no longer there and it was either lost or misplaced when the person working the desk was no longer employed. I waited a few days and sent a text to the lead person who sold the car to me. He told me to contact the front desk (why i had to do this is beyond me), so I called. To put it mildly, the call did not meet any of my expectations. I told her I needed the actual remote or money to purchase a new one. I decided to give it a week, before I would start posting my experience online. I had a pretty good idea, I wouldn’t hear back from her, since she said she wasn’t in the position when it happened. Either way, someone has my garage remote and I’m just supposed to assume, no one would use for bad reasons. Way to go Kia, you took a good experience and ruined the good will before my first payment was made. I guess saving a few bucks is worth it. Maybe they should listen to phone recording to see how there employees are doing.

I own a 2014 Kia Sorento I bought used in 2017 while I was active duty in the Air Force. I am now separated from the Air Force and paid off my Kia. My Sorento began having engine knocking issues so I took it to a dealership. Kia manufactured terrible engines for my 2014 Sorento and settled a class action lawsuit. I was never mailed any recall notices or any notices regarding the class action lawsuit, and Kia customer care did not even have me registered as the owner of the vehicle until I called to inquire about the engine issue and getting my engine replaced. They denied replacing my engine because I didn’t get the KSDS update prior to my engine knocking even though my vehicle has been diagnosed to have issues caused during manufacturing. I am a disabled veteran on a fixed income and they quoted me at $11,000 out of pocket to replace the engine in my vehicle for an issue they settled a class action lawsuit for that they failed to inform Kia owners about. The entire time the class action suit was in progress I was busy serving our country ensuring they have a safe country to conduct business in and they can’t even take responsibility for their own manufacturing problems.

We took our brand new Kia EV9 in for warranty repairs 2 months ago, and we were just informed today that it would be at least another month before they can get to it! They gave us a loaner that is much smaller, much lower end and not an EV so we have to buy gas. 3 months and all they say is they have to continue to wait before they can get to it. Will we ever get it back? Who knows, but 3 months is not acceptable. And they aren't waiting for parts and they aren't working on it. They say they just have to wait for Korea to get back to them. Never buy a Kia!!

Just had 45k service for my 2020 Kia Telluride. Some of the things they include are just a rip off... Filter air cleaner-$33 (sure why this is needed when they also replaced the air filter), AC odor treatment-$37, Battery service kit -$17 (battery tested low and they recommended replacement, so not sure what the service kit was for, engine treatment-$29, fuel system flush-$38, plus there was an added service charge of $261 on top of everything. Total bill for this service was almost $600. My recommendation is to find a good independent mechanic that will do what is needed to keep your car running right without overcharging you for unnecessary add-ons!

After having a routine transmission service at my local certified mechanic in Weiser Idaho, they were conducting complimentary diagnostics for the month of December. My mechanic after servicing my transmission at 102k miles had a code reading issue with my head gasket.

At this point I had it parked in front of my house because I knew further issues would arise if ai continued to drive it. My mechanic in Weiser which is over a hour away from Kendall Kia printed me out a long and detailed report of the code reading and the transmission service I had complete with photos. I then took this paperwork down to Kendall Kia via a different vehicle knowing there had been recalls for defective engines as a result of a MANUFACTURER DEFECT. The warranty would be extended for those having issues from a head gasket leak into the engine, which was exactly the issue I was experiencing. I brought the paperwork down, spoke to Martin "my service advisor" who printed the manufacturer defect info from KIA. I then brought the paperwork from KIA to my mechanic in Weiser at which point advised me to follow through with a tow and diagnostic done at KIA as the findings were identical to the issues we were experiencing with my 2016 KIA Sedona.
I then had my vehicle towed down to Kendall KIA confident that my issue would be rectified and that KIA would stand behind their products rather than skate around known issues they were selling their vehicles with, and a big, expensive issue at that.

A month or so later, KIA asked me for all kinds of service records (oil changes to be exact) of which I provided and. Some of these records I had to search high and low for including records of service done at the dealership that were not uploaded and recorded to CARFAX as well. My services have been performed at several locations due to Covid and convenience. Several of these records were performed by a mobile mechanic that I had used in the past. Apparently, the records were not good enough, didn't have invoice numbers or taxes. I guess a lack of breakdown (of which KIA allows you to perform your own as well as hand written records in the user manual)

Needless to say, KIA and their tech line which has the SAY SO in weather your vehicle will be covered or not declined my claim due to lack of information provided by a buisiness I used for regular maintenance.

I have called and called and spoken to KIA customer support and managers and supervisors which is absolutely POINTLESS. They gave me the run around, apologizing and letting me know there was nothing further they could do for me. My hands are tied and now stuck with a vehicle that is regularly maintained with just over 100k miles that has manufacturer defects that they are refusing to cover and stand behind their consumers and their products.

In addition to their decline, if it was not covered I was to pay a $200 diagnostic fee for them to go through my vehicle. Well, false statements and supposed declines of service were supposedly done by me including a transmission service, which I had just had done!!!! So I paid for a false diagnostic because all the fluids were new and paperwork was sitting on my passengers seat!

This is my 3rd KIA vehicle I have owned and will be the LAST! The people working in ALL aspects of the company act like they have your best interest, yet will find anyway to skate by their known issues selling these defective vehicles to thousands of people. I will be blasting this buisiness all over and will be seeking legal action.

BUYER BEWARE!!!!

They need to be put out of business. They know the issues they have, and yet, they do whatever they can to not honor not only the warranty but the recall as well! They are a slimy, selfish corporation. And I hope they get back every bit of harm, that they've given to their consumers.

If I could give 0 stars, I would.

Our 2013 Kia Forte caught on fire on 10/02/24. We were never notified that there was a recall on the car. That it could catch on fire while driving or parked. My son was driving the car on the highway when it turned off unable to drive it off the highway, he was able to get the car to a parking lot and open the hood and the motor was on fire. We filled a claim with Kia on 10/09/24. Because we informed them that the car was up for auction, they send out fire investigator to go inspect the car. On 01/09/25 we received a letter that our claim was being closed. Reason : unable to determine cause of fire. So we called our claim representive Ms. Jenna several time never got phone call. Called Kia again and spoke to customer service and left message for office manger to call us. I was told by customer service representative that reason unable to determine the cause of fire was when the investigators went to see the car. They were unable to inspect it correctly cause it was to crowded. So I call the auto pound and spoke to office manager she said "if they have the correct documentation they are able to move the car. But no one said nothing to them. I am very upset cause no one is able to help us out. Our car was paid off about 6 year ago. We took very good care of it cause it was a stick shift car. Also my son could have died in the fire if did not get out of the car quickly. So I will never recommend for anyone to buy any type of Kia car. We had a lot of red flags and potential negligence in our case.

My 2022 Kia Sportage just broke down one day with engine failure on November 7, 2024. They wouldn’t even look at my car for over a month. It’s now January 13th (over 3 months later) and I still don’t have my car back. BEWARE: They ONLY cover a loaner vehicle for 10 DAYS even when the issue is covered by the warranty. So if you buy a Kia you’re stuck paying rental fees for MONTHS to fix issues that should not have happened to a 2-3 year old vehicle that was bought in new condition at the same dealership.

I bought 2018 Kia soul that the motor caught on fire while I was driving on freeway Nov 10 2024 of course Corp has made every excuse why they won’t do anything about it their favorite excuse “it’s not listed on the list” the Huge LIST they just lost 200million in class action lawsuit against Kia with all the recalls dating way back early 2000 even older the engine problems have NOT been fixed they Korea just shuffled a few things around and called it “fixed” They don’t honor their name and definitely don’t honor their customers you’re a Fool to buy anything Kia . Here’s clincher I was watching price is right yesterday Dec 27 2024 and they were giving away a Kia Soul! How low down to give away a car that has burned people alive in it because of engine fire and had I not had2 gal gas in my car I too would have been inferno myself I should have let it burn to the ground because they don’t give a crap about the Death Traps they sell! I’m going to saturate the web with MY EXPERIENCE and how KIA still hasn’t taken accountability for NOTHING! Don’t believe and DONT TRUST KIA they need to be shutdown I am not an isolated issue ck the web for 1000’s like myself. I will be doing another class action lawsuit with 2018 Kia souls if you’d like to join me please contact me Michelle m Ralyea 760-908-6244 I’m in Carlsbad,ca it doesn’t matter where you are for this lawsuit! They could’ve done the right thing and settled my issue correctly but now they’re going to get another major lawsuit I hope it breaks them so they shut theirs doors forever!

Be advised Kia does not cover engine fan replacement, water pump replacement, or thermostat replacement under warranty. Also they do not cover towing to dealer for repairs under warranty. All this was at my expense. Kia would not pay for anything. I am waiting. Next they will tell me tires for life isn't covered either. Just go into Outten Kia service records. Or Kia corperate records where I am still waiting for a response.

DISAPPOINTED is an understatement. I just bought a BRAND NEW 2025 Kia Sportage SX Presitge, fully loaded vehicle for $40,000. One month after having the vehicle, i was driving to Lansing and I received a low oil alert. Low oil on a brand new vehicle?! What the heck? I took it to the dealership in Lansing and they topped it off and sent me on my way. Another month later, the low oil light came on again while driving to Detroit. I checked the oil and there was no oil in the car. I bring it to this dealership since this is where I got the car and they do not see any leaks on the ground anywhere. I was instructed to check the oil every other day and if it started getting lower to bring it back in FOR THE 3RD TIME and they’ll have a loaner for me. The oil got lower and I called to let them know I’ll be bringing it in and was told they don’t have a loaner and do not know when one will be here but they will contact me. 2 weeks go by and no one contacted me. I had to contact them. At this point I created a case with Kia corporate because I shouldn’t be having these issues with a BRAND NEW VEHICLE. It took Kia corporate another 2 weeks just to call me so I could explain what was going on. I called them within those 2 weeks about 4 times because I don’t feel safe driving this car and black smoke was blowing out the exhaust. This car is UNSAFE to be driving and I was only driving to work and back home. Not even using it like a normal driver. I finally get called back that they have a loaner vehicle so I can take the car up there. 16 days go by and they tell me the car is ready to be picked up. They had to replace a valve cover, spark plugs, and a the high pressure pipe and drove it around 80 miles. I was told the orifice on the valve was not on properly causing the oil issue and oil has been burning on my engine. I am being forced to keep a defective car! Kia corporate does not want to process the manufacture buyback, I don’t feel safe driving this car and this whole situation has been lengthy BS process. I am a NEW CUSTOMER with Kia and I will never recommend a KIA to anyone!!! Keep your money!!

I would like to thank Kia Finance for the most stressful situation that should have never happened. I am moving from Hawaii to Michigan and need an authorization letter I started on Dec 5th it is now Dec 18th and no letter although it is approved but it could be 1-2 days to be email which is too late. I called every day begging for help explaining the situation and sorry we will escalate issue. This means nothing. I know have to try and find someone to take my car to port and inconvenience someone I do not know because I am not from Hawaii. They have not tried any way to help and today I was hung up on.

Kia of Cleveland was extremely helpful. Jaden was a pleasure to work with. We bought a New Carnival and an used Hyundai. We love them both

To lease KIA is easy they beg you for it, but to return your lease....well that is HELL. Any other brand I lease, when contract was over I went to a dealership and they look over the car and took it back without hassle. KIA is a nightmare....went to 3 different Kia stores and none of them took it back. All kind of excuses! I guess if I would be interested in another Kia Lease they would take me immediately. Don`t lease KIA, not only you will have issues with the car, but you can`t return it either and it`s been a week and I still can`t find a dealer in 30 miles radius to take. Shame on KIA. They told me to call KIOA Finance ( another nightmare to get on the phone) and they will try to locate a dealer. Who do they think I am? AM i I an employee of KIA and they can just treat me like an employee. My time is precious to me and I am not willing to drive who know where and get second driver or Uber to come back home. Despicable! STAY AWAY from Kia no matter how cheap it might seem, it`s not worth it.

It's been more than two weeks and the repair shop is still arguing with the insurance claims adjuster. I smell a rat! Ironically, a rodent ate through some wires which is what brought us here. They have not started repairs, rental insurance coverage is ~50% of the vehicle rental fee ($30 per day in Boston???). 16 days in the shop, nothing repaired. Car rental company, insurance company and repair shop will make their money from the customer by letting the car languish. DO NOT GO TO THE BURLINGTON MASSACHUSETTS LOCATION

Kia refuses to return my calls and resolve my issues. The audacity is actually frightening and they will be sued. And i hope they eventually get bought out again and lose their credibility.

If I could give 100 stars, I would! My experience with the Kia of Dartmouth, Ma. Service Department has been nothing shy of superb, outstanding, first-rate, superior; I cannot say enough positive things! I had some significant issues with my 2020 Kia and I was met with compassion, integrity and professionalism that was so impressive; I knew I was in good hands. Many tests were run to determine what the issue was with my vehicle. I was kept informed every step of the way and remained involved with the process throughout the duration of my service experience. Dave Viveiros, the Service Manager, is the best of the best and I will happily be bringing my vehicle back to his service department for all my service needs in the future. Shout out to Judy who is also such a gem! What an amazing experience and I would gladly recommend the Kia of Dartmouth, Ma Service Department to anyone looking for a fair, friendly and overall satisfying experience. Thank you, Dave and your entire team!

The service department at this Kia store is amazing. My service advisor , Brian, is always so helpful. He know all about the cars getting serviced and explains things well. I always leave feeling great and confident that my car has been handled correctly. I highly recommend them!

DONT NOT BUY A KIA !!!!!!! They have the worst customer service reps that they over & over again !!! They don’t care about the safety of their vehicles!!! All they want is the money !!!! I own 3 Kia & will be getting rid of them all !! All 3 bought brand new 2 are 2023 1 is 2024 …. Engine had to be replaced on the 2023 !!!!!! Warranty won’t cover it & lie to about a good would request that what they call …. & lie over & over . Can’t talk to any supervisor, & they DO not call u back or keep in contact with u !!! Can’t make complaint , all they do is note it on your case that no one will look in to !!! They are a bunch of scammers…. Buyer beware !!!

Purchased 2023 Sportage. As we left the showroom the GPS along with back up camera and AppleCar play did not work. It is now 15 months later, 6 times at different Kia Dealers and no one can fix the problem. Kia corporate is of absolutely now help. Do not recommend buying a Kia!