It didnt work, I believe i got a faulty one. Really disappointed
Quality: 1
Value for money: 1
Sold by The Key Safe Company
The information on this page is based solely on product reviews written by customers of The Key Safe Company via Trustpilot.
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Product details
Brand: The Key Safe Company
The 2nd generation C500 Pro Key Safe (formerly known as Supra C500 Pro Key Safe) incorporates security features to deliver even higher levels of safety and reliability.
C500 Pro was the first mechanical key safes to achieve the Police Preferred specification, awarded to products designed to improve home security.
Please note: T o maintain the security accreditation, C500 should only be installed on flat brick, blockwork or good quality concrete. If installed onto render, the security accreditation will be invalid.
Today, it is the best-selling police preferred key safe,Offering over 4000 possible code combinations. Mechanically operated, the C500 Pro doesn’t require power or internet connection, guaranteeing fast and reliable access for you and your family.
Best selling police preferred key safe
The C500 Pro is the UK’s most popular Police Preferred key safe. Not only is it a favourite among our consumers, it’s also the product of choice for many of our business customers, local authorities and housing associations.
Approved by home security experts
Along with the Supra P500 Pro, the C500 Pro key safe was the world’s first mechanical key safe to achieve the ‘Secured by Design’ Police Preferred Specification.
Anti-theft construction
Crafted from thick, hardened Zinc Alloy, the C500 Pro has a single-piece construction which makes it extremely attack resistant.
All-weather durability
The 2nd generation C500 Pro includes a weather cover, shielding the key safe from the elements. Manufactured using high quality materials, this key safe is rust and water resistant and has been tested to work even in extreme temperatures.
Thousands of secure code combinations
With over 4,000 possible code combinations, change the code as often as you’d like with the code changing tool included.
Spacious inner compartment
The C500 Pro can accommodate up to 6 keys and has an integral hook to safely keep them in place.
GTIN: 090928020495
All reviews
Very good/ value.
Quality: 4
Value for money: 4
This is a very góod quality product Howrver i do not see why it would lose its accredition if not instalked onto the wall , especially next to the street door in full view of everyone. That to me is temptation and an advert of vulnerability of the residents living there if used for the elderly It is much better if hidden on or off the wall.! Assuming it is as strong as it is said to be Nobody would want to take it away and spend two weeks trying to break the locksafe! They would have to be quite desperate. More likely to be burgled by giving the nunber to untrustworthy people.
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Rae,
Thank you for your review. We’re pleased to hear you’re happy with the quality of your C500 Pro.
We completely understand your point regarding positioning, and we actually recommend that key safes are installed as discreetly as possible to minimise the risk of attracting unnecessary attention, while still being accessible and practical for the people who need to use them.
The accreditation relates specifically to how and where the C500 Pro has been independently tested. To maintain its LPS certification and Police Preferred Specification, it must be installed into standard house brick or concrete using the supplied fixings. If installed onto a different surface, this does not necessarily mean the key safe itself becomes less secure; it simply means that the installation falls outside the conditions under which it was tested and accredited.
Where an alternative location or surface is being considered, the individual would therefore need to assess the risk and ensure the key safe can be securely fixed, as we are unable to recommend alternative fixings for substrates that have not been tested.
We also recommend positioning the key safe at least 6 inches away from any edge of the wall, somewhere that is discreet but still provides suitable access and visibility for those authorised to use it.
Thank you for raising this – it’s a useful point and helps us explain the distinction between the security of the product itself and the requirements of its accreditation.
Easy to fit and gave me a feeling of total security
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Harry,
Thank you for your review! It’s great to hear you found your C500 Pro easy to fit and, most importantly, that it gives you that added feeling of security and peace of mind.
Thank you for choosing The Key Safe Company!
Looks good quality
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Ken,
Thank you for your review! We’re pleased to hear you’re happy with the quality of your C500 Pro. We hope it provides you with security and peace of mind for many years to come.
Thank you for choosing The Key Safe Company!
Very good sturdy product would recommended
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Sharon,
Thank you for your 5-star review! ⭐
We're really pleased to hear you're happy with your C500 Pro and that its sturdy design has given you confidence in your key safe.
Thank you for choosing The Key Safe Company and for recommending us!
Excellent, robust, strong and easy to fit/use lock
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Darren,
Thank you for your great review! We’re delighted to hear you’re impressed with the strength and robust design of your C500 Pro, and that you found it easy to install and use. Thank you for choosing The Key Safe Company! 😊
Robust, easy to set up and use. Allows for longer code than most.
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Janice,
Thank you for your great review! We’re pleased to hear you’re impressed with the robust design of the C500 Pro and found it easy to set up and use.
The ability to set a longer code is a great feature for added peace of mind and security. Thank you for choosing The Key Safe Company! 😊
Good solid keysafe and hopefully more secure than the cheap combination ones
Quality: 5
Value for money: 4
Reply from The Key Safe Company
Hi Andrew,
Thank you for your review! We're pleased to hear you're happy with your C500 Pro Key Safe (2nd Generation). It's great to know you found it to be a solid, well-built product that gives you greater confidence than lower-cost alternatives. We designed the C500 Pro with security and durability in mind, so it's wonderful to hear it provides you with added peace of mind.
Thank you for choosing The Key Safe Company.
Good solid secure product, we had a cheaper one and it was not as sturdy or well made as this product, therefore didn't fill us with confidence the property was as secure as we could make it. This product cured those doubts.
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Mr James,
Thank you for your fantastic 5-star review!
We're delighted to hear that you're pleased with your C500 Pro Key Safe and that its quality and robust construction have given you the confidence you were looking for. We know how important security is, so it's great to hear the difference compared with your previous key safe has given you greater peace of mind.
Thank you for choosing The Key Safe Company.
We really appreciate your support and hope your key safe continues to serve you well for many years to come.
Good solid product. Does the job.
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Mark,
Thank you for your review! We're pleased to hear you're happy with your C500 Pro Key Safe and that you found it to be a solid, reliable product that does exactly what you need.
We really appreciate you taking the time to share your feedback. Thank you for choosing The Key Safe Company, and we hope your key safe continues to provide dependable security and peace of mind for years to come.
It’s an excellent product, very sturdy and easy to use. However the buttons could be slightly larger for elderly people with dexterity issues. My husband has du puytrens and can’t use them. He will need a pencil to use them. Hopefully he won’t need to.
Quality: 4
Value for money: 4
Reply from The Key Safe Company
Hi Mary,
Thank you for taking the time to leave such a thoughtful review. We're delighted to hear you found your C500 Pro Key Safe to be sturdy, secure, and easy to use.
We also really appreciate your feedback regarding the button size. We understand that for people with reduced dexterity or conditions such as Dupuytren's, larger buttons could make operation easier. Customer feedback like yours is invaluable and helps us identify opportunities to improve future products.
Thank you again for choosing The Key Safe Company. We truly appreciate your comments and hope your key safe provides you with reliable security and peace of mind for many years to come.
Peace of mind
Quality: 5
Value for money: 4
Reply from The Key Safe Company
Hi Bryan,
Thank you for your review! We're so pleased to hear your C500 Pro Key Safe has given you peace of mind—that's exactly what we aim to provide.
Thank you for choosing The Key Safe Company. We really appreciate your support and hope your key safe continues to offer reliable security for many years to come.
I live alone and advised by Ambulance crew man. If they cannot gain entry they call the Fire and Rescue and they knock the door in. So I thought I should invest in a good made key safe.. Which i can assure it is very well made.
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Mr Harvey,
Thank you for your wonderful review.
We're so pleased to hear that you chose our C500 Pro Key Safe to give you added peace of mind. It's reassuring to know that, should the emergency services ever need access, they'll be able to do so without causing unnecessary damage to your property.
We're delighted you're impressed with the quality and build of the key safe. Thank you for taking the time to share your experience and for choosing The Key Safe Company.
2 stars for the amount of times I’m pressed into leaving a review. I shouldn’t have to block emails from a company I do business with.
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Nicholas,
Thank you for your feedback, and we're sorry to hear that you found the review requests frustrating.
We completely understand that receiving multiple invitations isn't everyone's preference. The review requests are sent through Trustpilot's automated invitation system, and if you'd prefer not to receive these in the future, Trustpilot can help. Their Privacy Team can remove you from future automated review invitations and, if requested, delete your Trustpilot account via their contact form, as they manage these preferences directly.
We appreciate you taking the time to share your experience, and we'll also take your comments on board as we continue to review how we communicate with our customers.
Thank you
Good quality, sturdy, easy to install, good value. The little red sticker with instructions is hard to keep, I had to trim it down to fit inside the case after setting the code. I wish it was possible to have more combinations. This is a replacement, I broke the last one by using a screwdriver to change the code. It's easy to forget exactly what you need to do to put it in the mode where the code can be changed.
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Chris,
Thank you for taking the time to leave us a review. We're delighted to hear you're pleased with the quality, sturdiness, ease of installation, and value of your C500 Pro Key Safe.
We also appreciate your constructive feedback. We'll certainly pass your comments about the instruction sticker on to our product team, as we can see how a more convenient solution would be helpful. The number of possible combinations is limited by the mechanical design of the lock on this particular keysafe model, but we understand why having even more options would be beneficial. We have our Ark Tamo keysafe that enables it to have 9.7 million combinations as it is designed as a multi push keysafe.
We're sorry to hear your previous key safe was damaged while changing the code. We know it can be easy to forget the reset process if it's something you only do occasionally. To make things easier, we've created simplified guides and step-by-step videos on our website that walk through the code change process, should you ever need them in the future.
Thank you again for your feedback and for choosing The Key Safe Company.
Very easy to install and perfect for my needs.
Value for money: 5
Reply from The Key Safe Company
Hi Gary,
Thank you for your great review! We're delighted to hear you found your C500 Pro Key Safe easy to install and that it's perfect for your needs. It's always wonderful to know our products are providing the security and convenience our customers are looking for.
We really appreciate your support and thank you for choosing us!
Great quality and reassurance that its secure
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Jennie,
Thank you for your great review! We're so pleased to hear you're happy with the quality of your C500 Pro Key Safe and that it gives you the reassurance of knowing your keys are secure. Providing dependable security and peace of mind is exactly what we aim for.
We really appreciate your support and thank you for choosing us!
Great service, excellent quality and value
Quality: 5
Value for money: 5
Reply from The Key Safe Company
Hi Alan and Jen,
Thank you for your fantastic review! We're delighted to hear you were pleased with our service and found your C500 Pro Key Safe to offer excellent quality and value. Your kind feedback means a great deal to us, and we truly appreciate your support.
Thank you for choosing us!
Great product. Peace of mind for a key safe.
Quality: 5
Value for money: 4
Reply from The Key Safe Company
Hi Susannah,
Thank you for your review.
We're delighted to hear that you're pleased with your C500 Pro Key Safe (2nd Generation). Providing customers with both security and peace of mind is exactly what we aim for, so it's great to know the key safe is delivering that reassurance for you.
Thank you for choosing The Key Safe Company.