We have rented furniture for 8 months. In servicing the people are friendly and attentive. The quality of the furniture is very disappointing and they were not well put together. (missing screws... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good selection of furniture for a competitive price. We rented furniture for a short period and it all went smoothly from delivery, set up to pick up at the end of the rental period. No complaints abo... See more
The furniture is OK the delivery service was good. However, the company was very inflexible when it came to scheduling the pick-up. When it happened, they took our own pillows and bedding set by mis... See more
Keypro had a great selection of furniture for a competitive price. They were fast to deliver and set everything up fantastically.
Company details
About KeyPro | Furniture Rental - Amsterdam
Written by the company
KeyPro verhuurt meubels voor veel verschillende doeleinden. Een tijdelijke woning inrichten voor jou zelf, voor expats, huurders, producties, een verkoopstyling of voor welke reden dan ook. We ontzorgen onze klanten door de woning of ruimte in te richten met behulp van het juiste meubilair. Dit doen we voor de periode dat jij het nodig hebt en daarna halen we het weer op. Zo hoef jij je zelf nergens druk om te maken en nemen we al het werk uit handen.
Omdat veel van onze klanten huren voor hun klanten, huurders of personeel, is het voor ons belangrijk dat we goed meedenken en de eindklant centraal staat. Zodat deze meer dan tevreden de woning kan betrekken en het echt voelt als een thuis.
Naast het verhuren van meubels gaat onze service verder dan alleen inrichten en bieden we ook services als wifi, raam- en vloerafwerking en schoonmaak aan.
Omdat veel van onze klanten huren voor hun klanten, huurders of personeel, is het voor ons belangrijk dat we goed meedenken en de eindklant centraal staat. Zodat deze meer dan tevreden de woning kan betrekken en het echt voelt als een thuis.
Naast het verhuren van meubels gaat onze service verder dan alleen inrichten en bieden we ook services als wifi, raam- en vloerafwerking en schoonmaak aan.
Contact info
Gyroscoopweg 66, 1042 AC, Amsterdam, Westpoort, Netherlands
- 0850022110
2.3
Poor
8 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammers
Careful with thos guys, are liars and scammers, they add things in srock in their website then they tell you they dont have it afyer you already paod and in my case then I did not wanted them the order is takimg time and loas from their sidero get i5 done and not answering and lying they already send it to ly bank bit 5 min later an email askimg for my IBAN..
12 August 2025
Unprompted review
Reply from KeyPro | Furniture Rental - Amsterdam
Hi Isa, We are very sorry to hear your disappointed. Since we have a sustainable concept we work with a daily stock. This might result some items are not available when we finalise the order. We always make sure we provide a similar or better replacement. Your payment was done via a Creditcard, where there is a delay when we receive an payment. I hope you understand we can't refund a payment before we even received it into our account.
Strongly advise to buy your own stuff
We have rented furniture for 8 months. In servicing the people are friendly and attentive. The quality of the furniture is very disappointing and they were not well put together. (missing screws, half completed set up)
Returning the furniture was a painful exercise with no clear guidance in advance nor knowing the actual pick up time. Afterwards we received a delivery report claiming furniture was dirty and had to be cleaned and furniture was broken and/or damaged. So putting aside we did not agree with this assessment, let's talk about the next part...
For all damaged stuff full new price was charged not taking into account the depreciation for the months of rent. Furthermore the new price charged was higher than what you can buy the exact same furniture for online. This means in the end they received thousands for a set of furniture not even worth half.
Upon complaints I was told I had to take it as this is how they do business (mind you the contract does not specify how damage is calculated)
30 June 2025
Unprompted review
Reply from KeyPro | Furniture Rental - Amsterdam
Thank you for sharing your feedback. We are sorry to hear that your experience with us did not meet your expectations. We take every review seriously and continuously evaluate our processes to learn and improve.
Our approach is focused on sustainability and the reuse of furniture. To remain transparent, we always prepare reports including photos at the time of delivery, during service, and upon collection. If an item is returned in a condition that requires cleaning, there are costs involved for us to have it professionally cleaned.
When a product is returned damaged or defective and can no longer be repaired or reused for future rentals, we carefully assess whether this damage occurred through normal use or through improper handling. Normal wear and tear or usage marks are never charged to the customer, and items that show signs of standard depreciation are written off at our expense. Costs are only charged in cases where the product cannot be reused due to misuse or breakage, and in those cases a detailed report with photos is always shared with the customer.
We regret that this was not your experience, and we will take your comments into account to further improve the clarity of our process and communication.
100% recommend
100% recommend. Super easy and quick to book with them, and were always quick to reply to any of our emails
29 July 2023
Unprompted review
Reply from KeyPro | Furniture Rental - Amsterdam
Thank you for your positive feed feedback. We are happy to serve you in the future!
Furniture ok but very poor customer service
The furniture is OK the delivery service was good. However, the company was very inflexible when it came to scheduling the pick-up. When it happened, they took our own pillows and bedding set by mistake - an honest mistake, and that is fine - but it has not been a priority for the company to give it back. Pick-up was on Wednesday, and "we would be lucky" if we get it back next week.
Very poor customer service.
25 August 2023
Unprompted review
Good selection of furniture for a…
Good selection of furniture for a competitive price. We rented furniture for a short period and it all went smoothly from delivery, set up to pick up at the end of the rental period. No complaints about the furniture, it all looked good and definitely not worn down. I would have preferred to get the same set of chinaware and same for the sets of bedlinen but it wasn't a big deal and we had enough of everything.
8 August 2022
Unprompted review
This crew is everything!
The entire team is sharp, friendly and flexible—everything you need for your transition.
10 May 2022
Beautiful furniture for an appartment.
Keypro had a great selection of furniture for a competitive price. They were fast to deliver and set everything up fantastically.
10 May 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.