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KeyNest - Smart Key Exchange Reviews 1,279

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TrustScore 4.5 out of 5

4.5

Vacation Rental
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service itself is frequently described as reliable, easy, and convenient, with consumers noting the efficiency and peace of mind it provides, especially regarding key management and emergency access. Response times are often mentioned as quick and accurate, contributing to a smooth user experience. However, some customers also noted dissatisfaction with customer service, describing interactions as unhelpful or slow to resolve issues. A few other people also felt that the service was unreliable at times, citing problems with key collection, locker failures, or issues with unregistered keys due to poorly trained staff.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and efficiency.... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful and efficient... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with its reliability and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the service easy to use, convenient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had such a great experience with KeyNest support, thanks to Bianca. I accidentally deleted a key in the portal and was worried it wouldn’t be available in time for visitors. Bianca was incredibly ki... See more

Rated 5 out of 5 stars

Had a really great experience with Keynest. The service is super reliable and has allowed friends to pop in to our home and keep an eye on it while we're away. But more notably I forgot to cancel... See more

Company replied

Rated 5 out of 5 stars

It has been my first time using KeyNest service and hosting AirBnb the last few months. The service has been generally easy and convenient to use, and definitely meets a need. Telephone has gone strai... See more

Company replied

Rated 5 out of 5 stars

Knowing we can access a house key in an emergency (the shop we keep it at is open 24/7 as well) has given us huge peace of mind. My husband and I travel a lot, and knowing there is a key close by a... See more

Company details

  1. Vacation Rental

Written by the company

KeyNest is a network of locations across Europe where Airbnb guests are welcomed and handed the keys to their flats. Hosts can track key status and grant property access to guests and cleaners online. Contact us for 24-hour, multilingual support.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 45% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

After much research sounded good in…

After much research sounded good in theory, but worst experience, literally nothing worked with very first customer. No training of service staff, tech doesn't work and I have emailed 3 times to get a refund. I don't recommend, it's hopeless.

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Worst service and terrible IT systems

I have used this service for 1 month and stopped using it as the customer experience has been very bad. It's not a self service offering and relies on shop owners to hand the keys. This leads to lots of manual interventions with human errors. After cancelling all the plans and returning the keyfob to the shop, KeyNest kept on charging me different fees. I had to get a refund. A couple of months after, they started charging again with no usage. Their systems are easily out of sync and relies on manual entries which lead to billing horror. I continuously ask them to remove me from all the billing and Stripe subscriptions but to no avail. I have to email support every now and then to get a refund. If I don't find out about the charge in my bank account, it would have silently charged.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Brise

Brise gave me information about a coming soon keynest, which was super helpful.

Thank you so much again.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Sarah

Sarah! Quick, efficient, and welcoming! Just how customer service should be!

26 May 2025
Unprompted review

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