KeyNest - Smart Key Exchange Reviews 1,278

Simone responded quickly and was polite and helpful. I couldn’t operate Airbnb without Keynest so grateful for the service

Brise was very helpful, and knowledgeable, answering all my questions with ease :)

To be honest - Brise is one of my favourite support operators. She is always kind, cooperative, and exceptionally responsive. Her replies are prompt, and she acts quickly when needed – even contacting KeyNest points right away to resolve issues. She consistently provides the best solutions, even in stressful situations, and her professionalism makes a real difference.

I systematically got an error message when proceeding to payment. The client support was even worse: they told me that they would call me back "in five minutes", after waiting for 30 minutes, I called them, they said that they had an IT issue!

We used the same property in Richmond on both occasions the key collect number was wrong was requested we checked the house to see if cleaners was there they wasn’t we waited for an hour then given another key number wrong again 2 women in the high rd with luggage finally got the correct number after 3 taxi rides looking for cleaners a complete disaster never again

I’m very happy with Keynest services, makes my life easier. I also would like to mention Ms Lovely who was very helpful on the phone today.

Great easy communication! Not AI chat, talked to a real person :)

I had a issue with KeyNest and Brise resolved it very quickly thanks you ☺️

I appreciate for assisting me so fast and smooth

Quick to respond, polite, no typos and clear instructions.

Keynest took $142.50 AUD from me and I’ve been waiting two weeks for my refund. Every time I call, I get the same useless response — “the team is checking.” I’ve already provided proof of payment, so there’s absolutely no excuse for this delay.

$142.50 AUD is a lot of money, and as a company you should have a clear record of every incoming payment and the bank account it came from. This process should take minutes, not drag on for weeks.

I NEED my money today. I have other responsibilities to take care of and this is unacceptable. Terrible experience, zero urgency, and no respect for customers’ time or money.

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I had a terrible experience with this unreliable service. I left my keys at one of their restaurant stops, which is supposed to be a convenience in case you lose or forget your keys. However, I later received a call informing me that the location was closing down and they didn’t have any alternative places to store my keys. Essentially, they just dropped me without even trying to find another solution.

First of all, they never asked if I could pick up my keys within the week, which would have been possible if I were traveling. Second, they gave me no time or option to retrieve my keys at all. On top of that, when I requested a refund for the days I didn’t use the service, they made me jump through hoops to get it.

This entire ordeal caused me significant inconvenience and potential financial loss. I’m honestly considering legal action because of how poorly they handled this. I strongly advise against using this service, especially in countries where they don’t have formal operations. It’s ridiculous, and they should be embarrassed by how they treat customers.

Used this service now for a few months and find it’s working very well! If there is an issue the support I receive is very clear and straightforward l! My interaction either Brice today was verybusegul!

Great customer support, Brise was able to help very efficiently in a smooth way. I've been using the service for one year and I'm very satisfied.

Thank you to the KeyNest team for their quick response and for finding our keys.

Live Chat with Justine - perfect. First time using the KeyNest pickup box and so was unsure of the process. Justine helped me through my questions seamlessly and reassured me. Very happy with the help today. Thank you.

Brise provided the solution to my query very promptly.

I got the answers to all my questions regarding the exchange within a few minutes and am now fully clear on the process. Plus, the agent was pro-active in offering a follow-up with my request to open a new location