Abie is a credit to the company. We have always used a competitor of yours but Abie has completely changed that and now we are 90% Keylite ! Not only has she built a fantastic relationship with me and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Keylite are a fantastic roof window company, they couldn’t be made any easier to deal with than with the help of James Street who’s not only one of the best looking window reps out there but he has a... See more
Company replied
Great loft ladder. First ladder turned up damaged in transit, very easy to call and speak to a human, Kritika had a replacement organised and out for delivery within minutes of my call which arrived... See more
Company replied
From my first enquiry through to installation, the whole experience was excellent. I chose to have an electric solar roof window fitted and wasn't sure which option would be best. The Area Sales Man... See more
Company replied
Company details
Written by the company
Keylite Roof Windows is proud to be known for innovative designs. Keylite offers a full range of pitched roof windows, flat roof windows, blinds, timber loft ladders and flashings. We believe that every product produced should provide the very best in innovation, quality and value for money. With a focus on design technology, unrivalled service and renowned product support as standard, we provide not only the practical choice for professionals but the reliable one for homeowners alike. Our award-winning, patented, and completely maintenance-free roof solutions are trusted by leading housebuilders across the UK for their reliability and performance.
Guarantee
We are confident that our products will give trouble free performance throughout it's lifetime and beyond.
Keylite Roof Windows and Flashings are covered by a 10-year guarantee, with a 20-year guarantee on Polar White PVC Centre Pivot Roof Windows. We are confident that our products will give trouble-free performance throughout this period and beyond. All electric components, blinds and accessories are covered by a 3-year guarantee.
Contact info
Unit 3 Gateway Road, Burton Gateway., DE13 8FL, Burton upon Trent, United Kingdom
- 01283 200198
- customercare@keyliteuk.com
- keyliteroofwindows.com
4.1
Great
974 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good product
Good product, Alicia at customer services was great help when I needed assistance with an invoice.
15 December 2025
Unprompted review
Reply from Keylite Roof Windows
Thank you for your kind feedback, Peter. We’re pleased to hear you’re happy with the product, and we’ll be sure to pass your comments on to Alicia — she’ll really appreciate it.
Quality window blind and easy to fit
Quality product and so easy to fit. Keeps room warmer and more welcoming at night.
25 November 2025
Reply from Keylite Roof Windows
Thank you for your review. We’re glad to hear you’re happy with the quality and that the blind was easy to fit — it’s great to know it’s making your room feel warmer and more comfortable.
Loft hatch
Great service, even through was an issue with the delivery address (my fault) they sorted it with no hassle at all, thanks to the team
29 November 2025
Reply from Keylite Roof Windows
Thank you for your kind feedback, Tom. We’re pleased the team could quickly resolve the delivery issue and ensure everything was sorted smoothly. We appreciate your support.
Reply from Keylite Roof Windows
Thank you, Andy. We’re glad you found the website easy to use and that your order arrived promptly. Great to hear the product was straightforward to fit.
Window Unit / Product Guarantee??
Our double glazed roof window's, exterior glass shattered on Sunday morning, following frozen weather. This is fitted to a New build, and the window is only 3 yrs old.
After looking at the Keylite website, I read about their units 10/20 year guarantee. So rang them Monday morning. I was advised to complete a form that would be sent to me, along with a couple of photos.
This was completed and returned 30mins later. I had not heard anything by Wednesday, not even a receipt of my email. So I rang again, to be told, the Triage Team would ring me back. Which did not happen. I then sent a follow up Email, asking if I was covered by their Guarantee.
Suffice to say, I've not heard anything and have therefore arranged my own repair.
Not sure if this companies Guarantee, is valid or worthless, as I've never had the opportunity to discuss or had any follow up to the completed form. What I do know, is the Companies Customer Service, regarding their products isn't particularly professional or competent.
1 star given, for the sending of the form.
5 January 2026
Unprompted review
Reply from Keylite Roof Windows
Thank you for taking the time to leave this review, Trevor. We’re sorry to hear about your experience and that you didn’t receive the follow-up you were expecting. This is not the level of service we aim to provide. We’ll get in touch with you directly to discuss the situation and see what we can do to help resolve this.
The product is easy to fit…
The product is easy to fit retrospectively and has definitely eliminated a cold spot. I think it will also help in the summer eliminate a greenhouse effect.
It fits really snug and ensures perfect black out to ensure when spring comes I’m not up with the Skylarks!
Their customer service was excellent and very responsive.
9 January 2026
Unprompted review
Reply from Keylite Roof Windows
Thank you for your detailed review. We’re pleased to hear the product has improved insulation and blackout performance, and that our customer service team met your expectations.
Always quick and easy to deal with
Always quick and easy to deal with. Alicia Chan is lovely to deal with and was very helpful in sorting out an issue and got it dispatched the next day.
7 January 2026
Unprompted review
Reply from Keylite Roof Windows
Thank you, Claire. We’re delighted to hear Alicia was able to assist and resolve the issue promptly. Your feedback will be shared with her and the wider team.
Fabulous service as always
30 October 2025
Reply from Keylite Roof Windows
Thank you for your continued support. We really appreciate your positive feedback and are pleased to hear you consistently receive great service.
Blind fitted well
Blind fitted well. Not easy to open and close with the pole, though.
25 November 2025
Reply from Keylite Roof Windows
Thank you for your feedback, Andrew. We’re glad the blind fits well and appreciate your comment regarding the operating pole, which has been noted.
Fitting the blinds worked a dream!
24 November 2025
Reply from Keylite Roof Windows
Thank you for your review. We’re pleased to hear the fitting process went smoothly and hope you continue to enjoy your blind.
Good product fitted well prompt service
21 November 2025
Reply from Keylite Roof Windows
Thank you, Geoff. We’re glad to hear you were happy with the product fit and the prompt service provided.
Great quality and simple to install
Great quality and simple to install. A really good quality/ designed blind .
21 November 2025
Reply from Keylite Roof Windows
Thank you, Mark. We’re pleased you’re happy with the quality and design of the blind and that installation was simple.
Have 3 Solar blinds
Have 3 Solar blinds . One broke just outside warranty period. No new solar blinds available so had to buy a manual one. There should be a way to operate solar blinds manually.
20 November 2025
Reply from Keylite Roof Windows
Thank you for taking the time to share your feedback. We’re sorry to hear about the issue with your solar blind and appreciate your comments regarding the timing being just outside the warranty period. We understand how disappointing it can be to replace a solar blind with a manual alternative, and we acknowledge your suggestion about having a manual operation option for solar blinds. Your feedback has been noted and will be shared with our product team for consideration. Thank you for bringing this to our attention and for choosing Keylite.
The blind arrived on time and was very…
The blind arrived on time and was very easy to fit. Excellent service
7 October 2025
Reply from Keylite Roof Windows
Thank you, Janet. We’re delighted to hear the blind arrived on time and was easy to fit. Thank you for choosing Keylite.
The blinds are easy to assemble and fix…
The blinds are easy to assemble and fix and is of an amazing quality .
Is a bit on the expensive side but the quality justifies the price
9 October 2025
Reply from Keylite Roof Windows
Thank you, Aditi. We’re pleased you’re happy with the quality of the blinds and appreciate your understanding regarding pricing, reflecting the materials and design.
Solar Blinds
I purchased solar blinds from Keylite around two years ago which came with a three year manufacturers warranty. Both blinds have failed and are sagging which is clearly a manufactural issue however when contacting Keylite, they have suggested that I try and resolve the issue myself.
I would also like to add that it takes unto a week to receive a response which is simply unacceptable.
I have made an official complaint and will be escalating further if Keylite do not come up with a solution.
17 December 2025
Unprompted review
Reply from Keylite Roof Windows
Thank you for taking the time to leave your feedback, and sincere apologies for the experience you encountered. I believe this issue has now been resolved, and replacement blinds have been ordered for you, with delivery scheduled for January. We appreciate your patience and hope the new blinds meet your expectations. Please don’t hesitate to contact us if we can be of any further assistance.
I was disappointed that the company did…
I was disappointed that the company did Not Fully support me under the product guarantee as when I first contacted the company regarding my faulty blind my product was still under warranty. They did issue a new breaker for the blind but this did not solve the problem. I had no choice but to purchase a new blind
I was so pleased that the product was still available in the.Same colour and once again had 3 matching working roof blinds.
Generally a quality product, I was just unlucky to have had one go faulty.
I would purchase from this company again.
3 November 2025
Reply from Keylite Roof Windows
Thank you for sharing your experience, Vanessa. We’re sorry for the inconvenience you faced but pleased to hear you were able to replace the blind and maintain a matching finish. We appreciate your continued confidence in Keylite.
Reply from Keylite Roof Windows
Thank you, Steve. We’re glad to hear the product arrived on time and was easy to install. We appreciate your feedback.
Window blind
the blind fit perfectly and was very easy to fit the only issue that stops this from getting a 5 stars is the length of time it took to arrive, for the price you pay i'd of expected a better and quicker service.
27 October 2025
Reply from Keylite Roof Windows
Thank you for your feedback. We’re pleased to hear the blind fits well and was easy to install. We’re sorry the delivery time fell short of expectations and will review this to improve our service. We appreciate your purchase and your honest comments.
Good product and customer services
The quote team were efficient and friendly when providing me with the exact replacement I needed.
The product was like for like replacement, just 20 years apart but actually needed the opening cut by 30mm the whole way round.
The new PVC window fits with the decor and much brighter than the old wood version.
21 October 2025
Reply from Keylite Roof Windows
Thank you, Judith. We’re delighted our team could assist in finding the perfect replacement and that your new PVC window suits your décor so well. We truly appreciate your kind words and your continued trust in us.
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