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3.4
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I had an issue with a new keyboard purchased from another vendor. (Amazon). Within 6 weeks, one of the LEDs seemed to failed. I did an online chat for support and they were very quick to respond and provide next steps for assistance. I look forward to seeing how they can help further, but so far it seems promising to deal with them.
Received my $300 keyboard and after maybe 6 hours of use over 6 days, my spacebar was sticking. I chatted to the live chat for support, provided videos and pictures. Was asked to submit an email ticket which I did, was promised a response within 24 hours.
It's now been over 6 full days with ZERO response from anyone. I re-engaged with the chat online and submitted a ticket through their website. Still ZERO response.
I have reached out every day hoping to get a response.
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